Remote Labcorp Customer Service Jobs in Wisconsin

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is hiring a remote VP, Enterprise Client Solutions.

Job Responsibilities:

1. Digital Transformation & Process Automation

• Build and execute a multi-year technology roadmap for proposals, contracts, and commercial operations.
• Accelerate adoption of AI, workflow automation, knowledge management, and digital tools that improve productivity and quality.
• Eliminate manual and redundant activities through process redesign and automation.
• Create capacity and scalability without relying primarily on headcount growth.
• Establish data, metrics, and predictive insights that drive continuous improvement.

2. Elevate Proposal & Contract Management into Strategic Solution Design

• Shift Proposal Managers from information coordinators to solution architects and commercial consultants.
• Enhance Contract Managers' role as strategic negotiators and risk advisors.
• Develop deeper business, therapeutic, operational, and financial acumen across the organization.
• Embed these teams earlier in opportunity strategy and solution development.
• Increase their influence on win rates, deal quality, and client satisfaction.

3. Commercial Excellence & Client Experience

• Reduce proposal and contract cycle times while improving consistency and quality.
• Create a seamless client journey from opportunity qualification through contracting and execution.
• Strengthen cross-functional collaboration across Sales, Operations, Legal, Finance, and Delivery.
• Drive standardization where appropriate while maintaining flexibility for strategic opportunities.

4. Organizational Capability & Talent Development

• Build a high-performing team equipped with modern commercial, technical, and consulting capabilities.
• Establish clear career pathways and professional development opportunities.
• Foster a culture of innovation, accountability, continuous improvement, and customer-centric thinking.
• Develop future leaders who can operate effectively across complex global commercial environments
• Provide supervisory oversight to direct reports (e.g., training, performance evaluation, workload leveling, project allocation, compliance to process and metrics, recruitment and selection of new employees, trouble shooting and issue resolution)

Minimum Qualifications:

• Bachelors in business or life sciences.

• 15 or more years' experience in the pharmaceutical or Contract Research Organization (CRO) industry

• 10 or more years' experience in proposal/contract management in the pharmaceutical or Contract Research Organization (CRO) industry.

• 9 or more years leadership experience.

Preferred Qualifications:

• Master's degree.

Additional Job Standards:

• Demonstrated ability to plan, multi-task and prioritize

• Demonstrated teamwork, communication and organizational skills

• Proficient in Excel and Word

• Demonstrated problem solving skills

• Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact

• Experience and comfort in a high volume, fast paced environment is essential

• Knowledge of software applications (SFDC, CMS, etc.)

• Ability to communicate appropriately and effectively with clients and Labcorp senior management

• Positive attitude and sense of urgency

• Ability to negotiate and prepare proposal language to close deals

• Demonstrated leadership ability

• Proven track record in effective operations and/or commercial management

• Ability to deliver financial results

• Demonstrated commercial effectiveness

• Ability to travel up to 50%

The VP, Enterprise Client Solutions will modernize and transform the organization into a technology-enabled commercial center of excellence, leveraging AI, automation, and process innovation to drive efficiency and scalability while elevating Proposal and Contract Management professionals into strategic solution architects and trusted client advisors. This leader will enable faster growth, enhanced client experiences, and increased organizational capacity without proportional headcount expansion, ensuring Enterprise Client Solutions becomes a competitive differentiator for Labcorp's Biopharma Laboratory Services business.

In the role, you will transform Enterprise Client Solutions into a technology-enabled, highly scalable commercial engine that accelerates growth, enhances client experience, and positions Proposals and Contracts teams as strategic advisors who architect customer solutions rather than simply process transactions.

The VP will lead the evolution of Enterprise Client Solutions by leveraging innovative technologies, automation, AI-enabled workflows, and data-driven decision making to improve efficiency, increase organizational capacity, and enhance commercial effectiveness. Working across Sales, Operations, IT, Finance, Legal, and Commercial Operations, this leader will build a future-state operating model that reduces administrative burden, shortens proposal and contract cycle times, improves quality and consistency, and enables the organization to scale without proportional increases in headcount.

At the same time, the VP will elevate the capabilities and impact of the team by transforming Proposal Managers and Contract Managers into strategic commercial partners. These professionals will be equipped to engage earlier in the sales process, understand client objectives, develop integrated and differentiated solutions, anticipate operational and contractual risks, and help shape winning commercial strategies. Rather than serving primarily as coordinators of information, they will be recognized as trusted advisors who contribute directly to revenue growth, customer satisfaction, and competitive differentiation.

Application Window: Application window will close September 4, 2026.

Pay Range $265,000 - $295,000 annually + annual bonus and equity eligibility.

All job offers will bebased on a candidate's skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data. The position is also eligible for an annual bonus under the Labcorp Bonus Plan.Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers. Compensation may also include discretionary short- and long-term incentive packages.

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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