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Remote Lab Coordinator Jobs in Oregon (NOW HIRING)

SolarWinds

Federal Premium Support Specialist

OR · On-site +1

This role is fully remote and will be part of the team supporting Federal US-Based customers. Team ... Coordinating the resolution of technical issues with Advanced Support Teams and escalating issues ...

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Remote Lab Coordinator information

What is a remote lab coordinator?

A Remote Lab Coordinator is a professional responsible for managing and supporting laboratory activities and operations from a remote location. Their duties typically include scheduling lab access, coordinating equipment usage, facilitating virtual experiments, and providing technical support to students or researchers. They ensure that all remote lab activities run smoothly and comply with safety and quality standards. This role often leverages technology to enable hands-on learning or research for individuals who cannot be physically present in the lab.

What are the key skills and qualifications needed to thrive as a remote lab coordinator?

To thrive as a Remote Lab Coordinator, you need strong organizational abilities, problem-solving skills, and experience in laboratory procedures, often backed by a degree in a science-related field. Familiarity with laboratory management systems, remote collaboration tools, and safety protocols is typically required. Excellent communication, attention to detail, and the ability to work independently are standout soft skills for this role. These skills and qualities ensure efficient coordination, compliance, and seamless operation of lab activities in a remote environment.

How does a remote lab coordinator effectively manage communication and troubleshoot issues with team members and students in a virtual environment?

As a Remote Lab Coordinator, effective communication is crucial for overseeing laboratory activities and resolving technical or procedural issues remotely. Coordinators typically use a combination of video conferencing, instant messaging, and project management platforms to stay connected with instructors, lab assistants, and students. Common challenges include troubleshooting equipment setup, clarifying experimental procedures, and ensuring timely responses to queries, all of which require proactive communication skills and a structured approach to workflow management. Successful coordinators often schedule regular check-ins, maintain clear documentation, and use shared digital resources to facilitate smooth collaboration and problem-solving.

What is the difference between Remote Lab Coordinator vs Remote Laboratory Technician?

AspectRemote Lab CoordinatorRemote Laboratory Technician
CredentialsTypically requires a bachelor's degree in science or related fieldUsually requires an associate degree or certification in laboratory technology
Work EnvironmentOversees lab operations remotely, coordinating schedules and resourcesPerforms technical lab tasks remotely, handling sample processing and data entry
Employer & Industry UsageUsed in research institutions, biotech companies, and educational settingsCommon in clinical labs, diagnostic centers, and research facilities

The Remote Lab Coordinator focuses on managing lab activities and team coordination remotely, while the Remote Laboratory Technician handles technical lab work and sample processing from a distance. Both roles require scientific knowledge but differ in responsibilities and credentials.

What are the most commonly searched types of Remote Lab jobs in Oregon?

The most popular types of Remote Lab jobs in Oregon are:

What are popular job titles related to Remote Lab Coordinator jobs in Oregon?

For Remote Lab Coordinator jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Lab Coordinator jobs in Oregon look for?

The top searched job categories for Remote Lab Coordinator jobs in Oregon are:

What cities in Oregon are hiring for Remote Lab Coordinator jobs?

Cities in Oregon with the most Remote Lab Coordinator job openings:

Remote Lab Coordinator jobs near you
Infographic showing various Remote Lab Coordinator job openings in Oregon as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 26% In-person, and 74% Remote job distribution.

Federal Premium Support Specialist - Remote

OR • On-site, Remote

SolarWinds
See more jobs at SolarWindsexternal

Full-time

Re-posted 15 days ago

Key responsibilities

  • Respond to and troubleshoot customer issues via phone, email, and remote sessions.

  • Manage support tickets and coordinate with advanced support teams to resolve technical problems.

  • Contribute to and maintain the knowledge base by authoring and editing articles.

SolarWinds rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Your Role:

We are seeking a Technical Support Engineer to join our US Federal Premium Support team! This role is fully remote and will be part of the team supporting Federal US-Based customers. Team members are encouraged to take the time to provide customers with their full attention by carefully listening to and observing their needs. Demonstrate that they care by consistently being friendly and approachable. Exhibiting consideration for their time by listening emphatically, asking questions, and recommending solutions based on their described needs and objectives. All to ensure customer expectations are exceeded.

Your Impact:

  • The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a key contributor to the customer experience through resolving customer issues, educating customer product functionalities, optimizing their monitoring capabilities, and building a knowledge-based library.
  • Effectively demonstrate the ability to discuss and handle CUI in a GCC High enclave.
  • Responding to and/or initiating technical troubleshooting sessions with customers - via phone, email, and remote sessions.
  • Interacting with customers at all levels, with demonstrated ability to communicate with the very basic user to the technically advanced (Network Administrators, System Administrators).
  • Managing and working support tickets per industry best practices utilizing existing CRM systems.
  • Effectively communicating technical information to non-technical customers.
  • Coordinating the resolution of technical issues with Advanced Support Teams and escalating issues per pre-established guidelines.
  • Contributing to our Knowledgebase (author and edit knowledge base articles).
  • Maintaining working lab systems to facilitate reproduction of customer issues.
  • Obtain and maintain SolarWinds Certified Professional (SCP) certifications.
  • This is a fantastic opportunity to get in at the ground level of an international powerhouse. APPLY Today to secure your chance for a new career with many advancement opportunities.

Your Experience:

  • United States citizenship required.
  • Ability to obtain and maintain a United States government security clearance is required.
  • Bachelor's degree in computer science or equivalent education and/or work experience
  • Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
  • Experience in high availability system configuration, troubleshooting, and performance optimization.
  • Strong verbal and written communication skills with experience detailing technical solutions to administrators, end-users, and leadership.
  • Troubleshooting experience (PC hardware/software, browsers, etc.)
  • Understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH, etc.
  • Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.
  • Experience with SolarWinds or other related technologies (Nagios, Prometheus, etc.) a plus.
  • Solid understanding of Microsoft Windows Server OS administration and troubleshooting.

What SolarWinds employees say

Pay

Hours and flexibility

Workplace

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