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Remote L3 Support Engineer Jobs in Silver Spring, MD

This position requires 20% travel that may entail remote and rugged areas. The Applied Engineer ... This includes both field-focused technical assessments and the development of supporting ...

DevOps Engineer - Secret (Remote)

Mclean, VA · Remote

$53.25 - $73/hr

... Engineer - Secret (Remote) Xcelerate Solutions is currently seeking a Senior DevOps Engineer. As a ... supporting our nation's defense and security objectives. You will leverage your expertise in ...

Data Engineer (DoD Secret | Remote)

Washington, DC · Remote

$129K - $155K/yr

Data Engineer (DoD Secret | Remote) Location: Remote (U.S. Based) Clearance: Active DoD Secret ... Map datasets to FHIR and OMOP standards to enable interoperability and decision support.

The Lead, Network Architect Provides Level 3 design, engineering implementation & support for the ... Perform advanced Data Center Network design, implementation and troubleshooting (CLOS L3 Spine/Leaf ...

The Lead, Network Architect Provides Level 3 design, engineering implementation & support for the ... Perform advanced Data Center Network design, implementation and troubleshooting (CLOS L3 Spine/Leaf ...

... Support Engineers, you will work with like-minded individuals to deliver exceptional, production‑ready automation content for NinjaOne clients. Location - We are flexible on remote working f ...

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Remote L3 Support Engineer information

See Silver Spring, MD salary details

$17

$41

$70

How much do remote l3 support engineer jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for remote l3 support engineer in Silver Spring, MD is $41.22, according to ZipRecruiter salary data. Most workers in this role earn between $30.58 and $48.22 per hour, depending on experience, location, and employer.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by Remote L3 Support Engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a Remote L3 Support Engineer, and why are they important?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are Remote L3 Support Engineers?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Silver Spring, MD? For Remote L3 Support Engineer jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Silver Spring, MD look for? The top searched job categories for Remote L3 Support Engineer jobs in Silver Spring, MD are:
Infographic showing various Remote L3 Support Engineer job openings in Silver Spring, MD as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $85,731 per year, or $41.2 per hour.
Applied Mission Engineer

Applied Mission Engineer

LMI

Washington, DC • On-site, Remote

Other

Re-posted 13 days ago


Job description

Overview

We are seeking an Applied Mission Engineer to join a multidisciplinary team supporting the Department of Homeland Security (DHS) Customs and Border Protection (CBP) Program Management Office (PMO). This role is ideal for engineers who are passionate about applying technical expertise to real-world national security challenges and advancing mission-critical capabilities through research, evaluation, and informed decision-making. This position requires U.S. citizenship and the ability to obtain a CBP Background Investigation (BI) is required; active CBP BI preferred. This position requires 20% travel that may entail remote and rugged areas.

The Applied Engineer will work closely with CBP stakeholders, program managers, and technical experts to assess technologies, guide development efforts, inform program strategies, and enable effective deployment of integrated systems. This includes both field-focused technical assessments and the development of supporting engineering and programmatic documentation. The ideal candidate has experience with research, development, test, and evaluation (RDT&E), and can bridge the gap between emerging capability and mission utility.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities
  • Apply subject matter expertise and evaluate a wide range of border security technologies to inform investment decisions, support test and evaluation, and ensure operational relevance. Areas of focus may include:
    • Surveillance Systems: Day/night electro-optical (EO) cameras, infrared (IR) and thermal imaging systems, wide-area motion imagery (WAMI), and ground surveillance radar.
    • Sensor Networks: Seismic, acoustic, and vibration-based ground sensors; sensor towers; and integrated multi-sensor systems for tracking and perimeter awareness.
    • Counter-Unmanned Aircraft Systems (cUAS): RF detection and mitigation systems, radar tracking, EO/IR cueing sensors, and kinetic or non-kinetic interceptors.
    • Mobile and Fixed Platforms: Surveillance-equipped vehicles, unmanned ground systems (e.g., robotic scouts), and autonomous observation towers or drones.
    • Biometric and Identity Solutions: Facial recognition systems, mobile biometric collection kits, and multimodal screening technologies.
    • Non-Intrusive Inspection Systems (NII): Vehicle and cargo scanning systems using X-ray, gamma-ray, or neutron-based inspection technologies, as well as trace detection for narcotics or explosives.
    • Environmental and Infrastructure Technologies: Terrain monitoring tools, smart barriers, and environmental sensors that affect system placement, coverage, and performance.
  • Evaluate technical content from industry and government sources, including RFI responses, proposals, white papers, technology demonstration plans, and contractor deliverables.
  • Plan and execute technical demonstrations, field tests, and system evaluations, including data collection, performance analysis, and results interpretation.
  • Conduct structured technology assessments and capability reviews to identify and analyze emerging technologies with potential mission impact.
  • Translate operational and mission needs into technical requirements and actionable engineering guidance in collaboration with CBP mission stakeholders.
  • Develop technical reports, white papers, and decision briefings to support investment planning and acquisition strategies.
  • Support engineering and program planning by contributing to key program artifacts, including: Systems Engineering Life Cycle (SELC) tailoring plans, Systems Engineering Plans (SEP), Test and Evaluation Master Plans (TEMP), and Integrated Master Schedules (IMS)
  • Assist in the development of supporting documentation, including Statement of Objectives (SOO), Performance Work Statements (PWS), Interface Control Documents (ICDs), Functional Requirements Documents (FRDs), Concepts of Operation (CONOPS)
  • Coordinate with internal teams and external stakeholders to track progress, resolve technical issues, and support informed decision-making throughout program execution.
Qualifications
  • Bachelor's or Master's degree in Electrical Engineering, Systems Engineering, Applied Physics, or related technical field preferred
  • 5+ years of experience in applied engineering, technology evaluation, or systems development
  • Familiarity with DHS or DOD acquisition processes, including SELC and test planning
  • Excellent analytical, communication, and technical writing skills
  • Experience working across technical and operational teams in mission-driven environments
  • U.S. citizenship and ability to obtain a CBP Background Investigation (BI) is required; active CBP BI preferred.

Target salary range: $108,324 - $186,052

Disclaimer: 

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.

Job LocationsUS-DC-Washington, DCEmployment Type: OTHER