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Remote L3 Support Engineer Jobs in Silver Spring, MD

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Senior DevOps Engineer

Mclean, VA · Remote

$131K - $168K/yr

... support important programs across the federal government. Built for a Remote Life Our culture ... Engineer to support the modernization of enterprise-scale systems and infrastructure supporting ...

BCMC

ServiceNow Developer - HRSD

Falls Church, VA · Remote

$55.25 - $76/hr

... support customer environment operations. These are REMOTE positions. The ServiceNow Developer is a ... We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Collaborate with cross-functional IT teams-including network, systems engineering, and application ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Collaborate with cross-functional IT teams-including network, systems engineering, and application ...

Black Canyon Consulting

Platform Ops Lead

Bethesda, MD · On-site +1

$56.50 - $77.25/hr

NCBI offers flexible working hours, remote options, on- and off-site training courses, and ... Provide on-call support to NCBI's internal developers and other staff. Requirements * BS degree in ...

VMD Corp

DevOps Engineer - Secret (Remote)

Mclean, VA · Remote

$53.25 - $73/hr

... Engineer - Secret (Remote) Xcelerate Solutions is currently seeking a Senior DevOps Engineer. As a ... supporting our nation's defense and security objectives. You will leverage your expertise in ...

Rackner

Data Engineer (DoD Secret | Remote)

Washington, DC · Remote

$129K - $155K/yr

Data Engineer (DoD Secret | Remote) Location: Remote (U.S. Based) Clearance: Active DoD Secret ... Map datasets to FHIR and OMOP standards to enable interoperability and decision support.

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Remote L3 Support Engineer information

See Silver Spring, MD salary details

$17

$41

$70

How much do remote l3 support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote l3 support engineer in Silver Spring, MD is $41.22, according to ZipRecruiter salary data. Most workers in this role earn between $30.58 and $48.22 per hour, depending on experience, location, and employer.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by Remote L3 Support Engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a Remote L3 Support Engineer, and why are they important?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are Remote L3 Support Engineers?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Silver Spring, MD? For Remote L3 Support Engineer jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Silver Spring, MD look for? The top searched job categories for Remote L3 Support Engineer jobs in Silver Spring, MD are:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Silver Spring, MD as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $85,731 per year, or $41.2 per hour.
Systems Engineer (Remote)

Systems Engineer (Remote)

Kreative Technologies

Fairfax, VA • Remote

Full-time

Re-posted 25 days ago

Job description

Job Posting ID: KT 242 JOB

Position: Systems Engineer

Clearance: Must be eligible to obtain a clearance
Employment Type: Full-Time
Location: Remote (HQ: Fairfax, VA)
Certification: Security+ (required or ability to obtain)

Overview

Kreative Technologies is seeking a motivated and adaptable Systems Engineer. This role will focus on supporting system operations, lifecycle management, and technical coordination across a dynamic and evolving technology environment.

The ideal candidate is a strong problem solver who thrives in collaborative environments and can support systems engineering efforts across multiple technologies and stakeholders. This role requires excellent communication skills and the ability to operate in an environment where tools, platforms, and requirements may evolve over time.

Responsibilities

  • Support system lifecycle management activities, including requirements gathering, system planning, and technical refresh initiatives
  • Collaborate with internal teams and external stakeholders to assess system needs and support implementation of technical solutions
  • Coordinate system deployments, upgrades, and maintenance activities to ensure system stability and performance
  • Assist in managing system configurations, baselines, and documentation across the lifecycle
  • Provide technical support for system operations, including troubleshooting, performance monitoring, and issue resolution
  • Develop and maintain system architecture documentation, configuration artifacts, and operational procedures
  • Coordinate with vendors and technical teams to support integration and implementation of system components
  • Support continuous monitoring, compliance, and security requirements across systems
  • Participate in technical discussions to evaluate solutions and support evolving program requirements
  • Assist in planning and executing system upgrades, enhancements, and sustainment activities
  • Contribute to a collaborative, team-oriented environment while supporting multiple priorities

Required Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field (or equivalent experience)
  • 47+ years of experience supporting systems engineering, system administration, or related technical roles
  • Experience working within enterprise IT environments supporting system operations and lifecycle activities
  • Strong troubleshooting and problem-solving skills
  • Experience supporting Windows Server environments and enterprise infrastructure
  • Familiarity with Active Directory and system access management
  • Experience working with web/application servers (e.g., IIS, Tomcat, or similar)
  • Experience with databases (e.g., SQL Server, Oracle, or similar)
  • Experience with scripting or automation (e.g., PowerShell, Bash, or similar)
  • Excellent written and verbal communication skills
  • Ability to work independently in a remote, collaborative environment

Preferred Qualifications

  • Active Security+ certification (or ability to obtain within a defined timeframe)
  • Experience supporting federal or DoD environments
  • Familiarity with Enterprise Information Management (EIM), content management, or data platforms
  • Experience with system integration, migration, or modernization efforts
  • Experience working in environments with evolving requirements and emerging technologies
  • Exposure to cloud or hybrid environments (AWS, Azure, etc.)

Additional Information

  • Occasional off-hours support (evenings/weekends) may be required for system deployments or maintenance activities
  • This is a remote position; however, candidates must be able to support U.S.-based federal programs

Equal Opportunity Statement

Kreative Technologies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. Kreative Technologies does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by applicable laws. Accommodation is available for applicants with disabilities.