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Remote L3 Support Engineer Jobs in Silver Spring, MD

BCMC

ServiceNow Developer

Falls Church, VA · Remote

$55.25 - $76/hr

These are REMOTE positions. Responsibilities may include, but are not limited to: • Supports the ... We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising ...

Apolis

CyberArk PAM Engineer

Washington, DC · Remote

Title- CyberArk PAM Engineer Fully Remote Must Haves * 4+ years implementing IAM solutions * 3+ years implementing CyberArk PAM * Experience developing API integrations in support of CyberArk * Must ...

New

BCMC

Senior ServiceNow Developer - FSM

Falls Church, VA · Remote

$55.25 - $76/hr

... support customer environment operations. These are REMOTE positions. The ServiceNow Developer is a ... We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising ...

Black Canyon Consulting

Platform Ops Lead

Bethesda, MD · On-site +1

$56.50 - $77.25/hr

NCBI offers flexible working hours, remote options, on- and off-site training courses, and ... Provide on-call support to NCBI's internal developers and other staff. Requirements * BS degree in ...

VetsEZ

DevSecOps Engineer (Remote Opportunity)

Washington, DC · Remote

$59.75 - $81.75/hr

We are currently looking for a DevSecOps Engineer for a 100% remote position on a large federal ... This role supports secure software delivery, cloud infrastructure operations, CI/CD automation, and ...

VetsEZ

DevSecOps Engineer (Remote Opportunity)

Washington, DC · On-site +1

$59.75 - $81.75/hr

We are currently looking for a DevSecOps Engineer for a 100% remote position on a large federal ... This role supports secure software delivery, cloud infrastructure operations, CI/CD automation, and ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Collaborate with cross-functional IT teams-including network, systems engineering, and application ...

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Remote L3 Support Engineer information

See Silver Spring, MD salary details

$17

$41

$70

How much do remote l3 support engineer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote l3 support engineer in Silver Spring, MD is $41.22, according to ZipRecruiter salary data. Most workers in this role earn between $30.58 and $48.22 per hour, depending on experience, location, and employer.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by Remote L3 Support Engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a Remote L3 Support Engineer, and why are they important?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are Remote L3 Support Engineers?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Silver Spring, MD? For Remote L3 Support Engineer jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Silver Spring, MD look for? The top searched job categories for Remote L3 Support Engineer jobs in Silver Spring, MD are:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Silver Spring, MD as of June 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $85,731 per year, or $41.2 per hour.

Zoho Developer and Support

Omm IT Solutions

Columbia, MD • Remote

Full-time

Posted 17 days ago

Job description

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We are looking for a talented and highly motivated <\/span>Zoho developer that is experienced in Deluge and development of custom functions and APIs<\/b> <\/span>on Zoho creator and experienced in integrating external applications and a suite of enterprise Zoho One applications. The selected candidate will have the flexibility to <\/span>telework \/ remote \/ Work from Home (During and even after COVID).<\/b> <\/span>Work hours will be from 8:00 am to 5:00 pm US Eastern Time.<\/span><\/span><\/span><\/span>
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Requirements<\/h3>

Role Responsibilities:<\/b>
The job requires someone who has skills and experience working as a multi\-faceted software developer for the US IT consulting, sub\-contracting, and staffing corporation. We are seeking candidates who have skills related to the tasks mentioned below and exhibited in their prior experience:<\/span><\/span><\/span><\/span><\/p>

1. Develop custom APIs, methods, and functions as a software developer<\/span><\/span><\/span><\/span>
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2. Implementation, customization, and administration of suite of enterprise Zoho applications including Recruit, CRM, Cliq, People, Zoho Mail, and more.<\/span><\/span><\/span><\/span>
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3. Understand the business process flow and requirements of the team members to implement and customize various elements and objects in Zoho<\/span><\/span><\/span><\/span>
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4. Design. Develop and maintain custom Zoho functions and workflows<\/span><\/span><\/span><\/span>
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5. Train users on how to effectively use the Zoho applications. Create required training material \/guidelines for the users, as needed<\/span><\/span><\/span><\/span>
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6. Assist users in day to day questions or technical concerns<\/span><\/span><\/span><\/span>
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7. Work with the Zoho support team to resolve any reported issues. Track issues and provide periodic updates.<\/span><\/span><\/span><\/span>
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8. Provide System admin \/ IT support to users<\/span><\/span><\/span><\/span>
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9. Create custom tools and scripts to automate the manual business processes, within or outside of Zoho<\/span><\/span><\/span><\/span>
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10. Effectively utilize Zoho modules features to automate various business processes<\/span><\/span><\/span><\/span>
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11. Monitor, Control and ensure the sustained effective usage of Zoho products throughout the organization.<\/span><\/span><\/span><\/span>
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12. Review and analyze the data on Zoho on a daily basis, to identify discrepancies, and incomplete information and work with the users to help resolve the discrepancies.<\/span><\/span><\/span><\/span>
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13. Manage access and control of users<\/span><\/span><\/span><\/span>
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14. Generate required daily, weekly and monthly reports<\/span><\/span><\/span><\/span>
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15. Mentor and cross\-train other team members<\/span><\/span><\/span><\/span>
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Required Skills:<\/b><\/span><\/span><\/span><\/span>
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Experienced in:<\/span><\/span><\/span><\/span>
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  1. Custom Zoho development using Zoho Creator (Minimum 2 Years)
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  2. Zoho Recruit or Zoho CRM or Zoho People development \- Minimum 2 Years
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  3. Zoho Recruit or Zoho CRM or Zoho People implementation or customization \- Minimum 2 Years
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    PS: PLEASE DO NOT APPLY IF YOU DO NOT HAVE<\/u> <\/span>At least 2 of the required skills noted above<\/b><\/u><\/span><\/span><\/span><\/span>
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    Please DO NOT apply if you are looking for a part\-time opportunity or plan to freelance in parallel.<\/u><\/span><\/span><\/span><\/span>
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    Preferred Skills (<\/b>Not required but strongly preferred):<\/span><\/span><\/span><\/span>
    <\/p>\n

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    • Certified Zoho Developer
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    • Experienced working as an IT Support Engineer or System Administrator (2+ years)
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    • Demonstration of Sample code using Github\/bitbucket\/stack exchange etc.
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    • Prior experience working in a virtual environment.
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    • Prior experience working independently without oversight
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    • Understanding of US IT contracting, recruitment, and staffing
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      Please apply only if you satisfy the following conditions:
      \- Candidates who can work in a home setting without any distractions (a private secluded area at home) and who is comfortable working in a remotely monitored environment.
      \- Candidate must have a high\-speed Internet connection.<\/span><\/span><\/span><\/span><\/p>

      Other requirements:<\/b><\/span><\/span><\/span><\/span>
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      • Team player
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      • Excellent written and verbal communication skills
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      • Attitude to find answers and solutions
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      • Proficiency in Microsoft Office Suite (Excel, Word, Project, SharePoint, etc.)
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      • Excellent organizational skills
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      • Detail\-oriented and thorough in completing tasks
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      • Understands the importance of safeguarding all critical data, information, and communication.
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      • Fair Understanding of various technologies
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      • Multitasking ability with strong time management skills.
        <\/li>\n <\/ul>\n
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        \n <\/body>\n<\/html>

Apply