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Remote Knowledge Management Jobs in Minnesota (NOW HIRING)

Optomec Inc

Support Manager

Saint Paul, MN · Remote

Remote customer communication and stakeholder management * Analytical reporting and continuous improvement * Process documentation and knowledge management Working Conditions: * No travel to customer ...

Expleo

Customer AI Operations Engineer

Minneapolis, MN · On-site +1

$72K - $98K/yr

Location: Hybrid Preferred (Minneapolis, MN or Denver, CO) | Remote Considered Employment Type ... Manage and optimize Knowledge Hub performance through content gap analysis, search quality ...

Expleo

Customer AI Operations Engineer

Minneapolis, MN · On-site +1

$72K - $98K/yr

Hybrid Preferred (Minneapolis, MN or Denver, CO) | Remote Considered Employment Type: Full-time Are ... Manage and optimize Knowledge Hub performance through content gap analysis, search quality ...

CSAA

Deep knowledge & proven application of change management processes and tools including team member ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

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Remote Knowledge Management information

See Minnesota salary details

$27.4K

$60.2K

$113.1K

How much do remote knowledge management jobs pay per year?

As of Sep 15, 2026, the average yearly pay for remote knowledge management in Minnesota is $60,160.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,800.00 and $82,300.00 per year, depending on experience, location, and employer.

What is a remote knowledge management?

A Remote Knowledge Management job involves organizing, maintaining, and optimizing a company's knowledge resources to improve accessibility and collaboration. This role typically includes managing databases, documentation, and digital tools to ensure employees can easily find and share information. Working remotely, knowledge managers often use cloud-based platforms, AI-powered search systems, and collaboration tools to streamline workflows. They also develop strategies for knowledge retention and transfer to enhance overall efficiency. Strong communication, technical proficiency, and analytical skills are essential for success in this role.

What does a typical day look like for someone working in remote knowledge management?

A typical day for a remote knowledge management professional involves gathering and organizing company information, updating and maintaining digital knowledge bases, and collaborating with subject matter experts across departments through virtual meetings and messaging platforms. You’ll spend time analyzing user feedback, identifying gaps in documentation, and developing strategies to improve content accessibility and usability. The role often requires proactive communication with team members to ensure accurate information flow and efficient knowledge sharing. While the work is largely independent, regular collaboration and cross-functional coordination are essential parts of the job.

What are the key skills and qualifications needed to thrive in remote knowledge management, and why are they important?

To thrive as a Remote Knowledge Management professional, you need expertise in information organization, content curation, and knowledge base development, often supported by a relevant degree or experience in library science, information management, or related fields. Familiarity with enterprise knowledge management systems (such as Confluence, SharePoint, or Notion) and certifications like Knowledge-Centered Service (KCS) are valuable. Strong communication, problem-solving abilities, and self-motivation are crucial to succeed in a remote and collaborative environment. These skills are important for effectively capturing, structuring, and sharing critical organizational knowledge while ensuring team connectivity and continuity.

What are popular job titles related to Remote Knowledge Management jobs in Minnesota?

For Remote Knowledge Management jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Knowledge Management jobs in Minnesota look for?

The top searched job categories for Remote Knowledge Management jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Knowledge Management jobs?

Cities in Minnesota with the most Remote Knowledge Management job openings:

Infographic showing various Remote Knowledge Management job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $60,160 per year, or $28.9 per hour.

Support Manager

Saint Paul, MN • Remote

Optomec Inc
See more jobs at Optomec Incexternal

Full-time

Re-posted 14 days ago

Job description

Description

Position Summary: Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching, vendor coordination, and customer-facing escalation communications handled remotely.

Key Responsibilities:


  • Oversee daily field operations: dispatch coordination, schedule management, monitor technician performance and on-site activity remotely.
  • Manage ticket lifecycle in Salesforce: ensure triage, accurate assignment, status updates, resolution      documentation, and timely closures.
  • Own SLA compliance and escalation processes; configure and enforce Milestones/Entitlements and automated alerts.
  • Interface with customers and stakeholders remotely for escalations, status updates, and major incidents      via phone/email/video.
  • Develop, document, and enforce SOPs, checklists, and field tooling best practices for technicians.
  • Coach, train, and evaluate field technicians; conduct performance reviews and drive first-time-fix improvements.
  • Oversee parts inventory and      vendor relationships; coordinate "waiting on parts" workflows and vendor SLAs.
  • Produce and present operational reports and dashboards (SLA compliance, MTTR, FTF rate, utilization, CSAT).
  • Lead post-incident reviews for P1/P2 incidents and implement corrective actions and knowledge-base updates.
  • Maintain safety, privacy, and compliance standards; ensure technicians follow on-site safety protocols.

Requirements

Required Qualifications:


  • 4+ years managing field service or technical support teams with      dispatch/field technicians.
  • Hands-on experience using      Salesforce Service Cloud (ticketing, flows, entitlements/milestones,      reports/dashboards).
  • Strong understanding of SLA      design/enforcement and escalation matrices.
  • Excellent remote customer-facing      communication skills; experience managing escalations virtually.
  • Proven coaching and      people-management skills.
  • Comfortable working remotely and      coordinating field activities without on-site customer visits.


Preferred Qualifications:


  • Experience with mobile field tools (Salesforce Mobile, Field Service Lightning).
  • Technical background in relevant equipment or systems serviced by your organization.
  • Experience with inventory/parts management and vendor coordination.
  • Certifications: ITIL Foundation or equivalent service management certification.


Core Skills:


  • Remote leadership and team development
  • Salesforce Service Cloud configuration & reporting
  • SLA management and escalation handling
  • Remote customer communication and stakeholder management
  • Analytical reporting and continuous improvement
  • Process documentation and knowledge management


Working Conditions:


  • No travel to customer sites. Occasional after-hours or on-call incident handling may be required.



To Apply: Submit resume and brief cover letter highlighting field service management experience and Salesforce Service Cloud expertise.

Apply