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Remote Knowledge Base Writer Jobs in Texas (NOW HIRING)

OneSource Virtual

Sr. COBRA Specialist

Coppell, TX · On-site +1

Escalate to a Supervisor when the knowledge base or tools are insufficient to satisfy inquiries ... Strong written and verbal communication skills. * Comfort working in systems-heavy environments ...

Abbott

Medical Writer IV

Abbott, TX · On-site +1

$65 - $68/hr

Remote Duration: 12 Months Remote Summary: The Medical Writer on our Regulatory Clinical Evaluation ... Maintains thorough knowledge of assigned products. Identifies appropriate sources of relevant data ...

Wood Plc

Technical Writer

Austin, TX · On-site +1

... remote work from another Wood Texas office or at home will also be considered. Key components of ... Significant knowledge of CMT equipment, process, procedures and TxDOT specifications used for ...

First American

$20.34 - $27.12/hr

Builds knowledge base of state practices and requirements. Essential Functions * Conducts title ... Verbal and written communication skills * Knowledge of company terminology, search department ...

Wood Plc

Technical Writer

Dallas, TX · On-site +1

... remote work from another Wood Texas office or at home will also be considered. Key components of ... Significant knowledge of CMT equipment, process, procedures and TxDOT specifications used for ...

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Remote Knowledge Base Writer information

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

What are the most commonly searched types of Knowledge Base Writer jobs in Texas?

The most popular types of Knowledge Base Writer jobs in Texas are:

What are popular job titles related to Remote Knowledge Base Writer jobs in Texas?

For Remote Knowledge Base Writer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Knowledge Base Writer jobs in Texas look for?

The top searched job categories for Remote Knowledge Base Writer jobs in Texas are:

What cities in Texas are hiring for Remote Knowledge Base Writer jobs?

Cities in Texas with the most Remote Knowledge Base Writer job openings:

Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Texas as of September 2026, with employment types broken down into 50% Full Time, 21% Part Time, and 29% Contract. Highlights an 100% Remote job distribution.

Sr. COBRA Specialist

Coppell, TX • On-site, Remote

OneSource Virtual
IT Services • 1 - 5K employees
Learn more about OneSource Virtualexternal

Full-time

Posted 19 days ago

OneSource Virtual rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions - all in one place.
The Sr. COBRA Specialist is responsible for supporting the Employee Services Team and utilizing Workday, case management, knowledge base, and contact center technologies and processes. The service teams' functional areas of support include COBRA, Direct-Bill, and Consumer-Directed Health (CDH) Administration.
Responsibilities
Daily File Processing & System Operations
  • Review and approve qualifying events triggered by customers via the Workday platform, ensuring accuracy and regulatory compliance.

  • Process and audit daily integration files for Qualifying Events, General Rights Notices, Direct Billing, CDH enrollments.

  • System Alerts: Review and action system-generated alerts, such as address changes, carrier contact, plans, letters, etc.

Direct-Bill Operations & Reporting
  • Process and audit for account changes, terminations, and new account setup, including reporting Direct Bill performance (e.g., enrollments and billing)

Carrier Management
  • Process online and manual carrier updates, prepare and send carrier spreadsheets, send haste enrollments, conduct audits, and manage carrier inquiries.

Payment & Member Communication Processing
  • Process any review items from the lockbox concerning payment, election forms, and written correspondence.

  • Process refunds for requested, remittance, and unallocated balances.

  • Research and resolve inbound inquiries from customers or members for member accounts, benefits, second qualifying events, subsidies, and compliance matters.

Project Support
  • Support projects operationally with researching, auditing, and completing system updates and member changes as needed.

Process Improvement & Knowledge Management
  • Assist in identifying and escalating process gaps for all customers to ensure internal processes are accurate.

  • Provide professional and timely service to internal and external requests.

  • Escalate to a Supervisor when the knowledge base or tools are insufficient to satisfy inquiries.

  • Form strong partnerships within the department and organization.

  • Identify and document areas of improvement or innovation through process change or automation.

  • Assume ad-hoc duties as assigned by Manager.

Competencies
  • Experience working within the Benefits Administration industry, including employee benefits, eligibility, enrollment, billing, reconciliation, COBRA, Consumer-Directed Health, and customer support processes.
  • Effective communication skills via telephone, email and in-person.
  • Must be willing to adapt and display positive attitude.
  • Ability to work independently and as part of a team.
  • Continuous improvement mindset, actively engage in company, team, and departmental activities, contributing ideas, sharing knowledge, and supporting initiatives.
  • Demonstrate resilience and the ability to remain focused, organized, and productive in fast-paced environments with multiple deadlines and competing demands.
  • Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace.
  • Maintain punctuality and adherence to the set schedule with overtime hours as needed.
  • Able to manage member information while maintaining confidentiality.
  • Analytical skills; strong research and follow-up skills.

Qualifications
Education/Certification Requirement
High School diploma
Required
  • 3-5 years of related experience and/or training, 1 year min as Specialist strongly preferred.
  • Proficient PC Skills (HRIS, Microsoft Excel, Word, Outlook, Adobe, etc...)
  • Strong written and verbal communication skills.
  • Comfort working in systems-heavy environments, using shared trackers and case management platforms.
  • Strong organizational skills with the ability to manage multiple priorities and drive follow-through.
  • Strong attention to detail and problem-solving abilities.

Preferred
  • Bachelor's degree.
  • Experience with Consumer Driven Healthcare administration.
  • Experience analyzing employee benefits, eligibility, enrollment, payroll, billing, or carrier data to identify discrepancies and support administration activities.
  • Experience using Workday software.
  • Experience using Alegeus WCC or WCA software.
  • Experience using Salesforce or similar case-tracking / workflow systems.

#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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