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Remote Knowledge Base Administrator Jobs in Chicago, IL

Strongpoint Partners

DC Plan Administrator

Chicago, IL · On-site +1

$75K - $95K/yr

This is a fully remote position and can be performed from anywhere within the United States. We are ... Maintain up-to-date knowledge of ERISA rules and regulations * Review plan documents and ensure ...

Addison Group

Sr. Network Administrator

Mundelein, IL · Remote

$45 - $55/hr

Primarily remote for now, with onsite availability required for data center upgrades ... Advanced knowledge of routing, switching, VLANs, VPNs, ACLs, NAT, and network security concepts.

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Chicago, IL (Remote with preference for local candidates) Assignment Type: Long-Term Contract Pay ... Contribute to knowledge base documentation and support process improvements. Qualifications:

Altruist

Staff Back End Engineer, Trading

Chicago, IL · On-site +1

This role will be remote for candidates located in Chicago, IL or New York, NY with some expected ... You possess a strong knowledge base, the ability to discover the unknown, and are open to differing ...

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All JobsKnowledge Base Administrator JobsRemote Knowledge Base Administrator JobsRemote Knowledge Base Administrator Jobs in Chicago, IL

Remote Knowledge Base Administrator information

What is a remote knowledge base administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.

What are the key skills and qualifications needed to thrive as a remote knowledge base administrator?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

How does a remote knowledge base administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the most commonly searched types of Knowledge Base Administrator jobs in Chicago, IL?

The most popular types of Knowledge Base Administrator jobs in Chicago, IL are:

Remote Knowledge Base Administrator jobs near you
Infographic showing various Remote Knowledge Base Administrator job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

DC Plan Administrator

Strongpoint Partners

Chicago, IL • On-site, Remote

$75K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Who we are:

Strongpoint Partners is tech-enabled retirement services platform serving small- to mid-sized businesses with integrated retirement third party administration, recordkeeping, payroll, and HR solutions. Recognized as one of Inc. 5000's Fastest Growing Private Companies in America and certified as a Great Place to Work, Strongpoint offers a suite of services that prioritizes accuracy, compliance, and reduction of regulatory risk for its clients, delivered by local client success teams that understand the nuances of the markets they serve. With a coast-to-coast network of 19 leading firms including HowardSimon ("HSR"), Jocelyn Pension Consulting ("JPC"), Retirement Strategies Group ("RSG"), Retirement Planners and Administrators ("RPA"), Pension Financial Services ("PFS"), Pollard & Associates ("PA"), Carlson Quinn ("CQ"), SI GROUP ("SIG"), Retirement Planning Consulting Group ("RPCG"), Karel-Gordon & Associates ("KGA"), Cash Balance Actuaries ("CBA"), Pension Consultants, Inc. ("PCI"), Actuaries Unlimited ("AUI"), California Retirement Plans ("CRP"), Benefit Equity ("BEI"), United Benefit Pensions, Inc. ("UBP"), Creative Retirement Systems ("CRS"), Associated Pension Consultants ("APC"), Allied Consultants, Inc. ("ACI"), American Retirement Plan Services, LLC ("ARPS"), and SMS Retirement ("SMS"). Strongpoint Partners combines a relentless passion for service and innovation with the experience and expertise required to make retirement work for everyone. For more information, please visit: www.strongpointpartners.com.  

Position Summary:

Join a fast-growing, tech-enabled retirement services firm where you'll take ownership of a diverse portfolio of 401(k) plans and play a key role in ensuring compliance, accuracy, and client success. This is an opportunity to work independently while collaborating with a high-performing team, using your expertise in ERISA and defined contribution plans to make a real impact. Enjoy a flexible, growth-oriented environment with unlimited PTO, strong benefits, and the backing of an industry-leading platform. This role has support with loans and distributions processing, plan documents, and new plan onboarding. 

PLEASE NOTE: This is a fully remote position and can be performed from anywhere within the United States. We are committed to supporting a flexible work environment and welcome candidates from all U.S. time zones.

Key Responsibilities:

  • Independently manage and administer a caseload of retirement plans
  • Perform compliance testing (ADP/ACP, coverage, nondiscrimination, etc.)
  • Deliver strategic recommendations on plan design and compliance 
  • Prepare annual valuations
  • Complete and file Form 5500s
  • Calculate employer contributions
  • Perform cross-testing and allocation calculations
  • Review participant distributions and loans
  • Maintain up-to-date knowledge of ERISA rules and regulations
  • Review plan documents and ensure operational compliance
  • Communicate effectively with clients, advisors, and internal team members
  • Other duties as assigned

Qualifications:

  • Experience administering defined contribution retirement plans
  • Experience as a Combo Cash Balance / Defined Contribution (CB/DC) Administrator is a plus, but not required
  • Strong understanding of ERISA rules and retirement plan compliance
  • Proficiency in any administration software such as: ASC, Datair, Relius, FTWilliam 

Pay Transparency Statement:

The anticipated pay range for this position is $75,000-$95,000 annually.

At Strongpoint Partners, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Our Value-Driven Employee Experience:

  • Flexible Workplace – Hybrid and remote options available for many roles.
  • Flexible PTO – Competitive paid time off, including flexible & unlimited options.
  • Inclusive Environment – A culture that values diversity, collaboration, and respect.
  • Growth Opportunities – Support for ongoing learning and career development.
  • Comprehensive Benefits – Health, dental, vision, life, and disability coverage.
  • Workplace Perks – Incentive bonus programs, flexible hours, & more.

**Specific benefits and programs may vary by partner and position.

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