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Remote Knowledge Base Administrator Jobs in Chicago, IL

Strongpoint Partners

DC Plan Administrator

Chicago, IL · On-site +1

$75K - $95K/yr

This is a fully remote position and can be performed from anywhere within the United States. We are ... Maintain up-to-date knowledge of ERISA rules and regulations * Review plan documents and ensure ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Chicago, IL (Remote with preference for local candidates) Assignment Type: Long-Term Contract Pay ... Contribute to knowledge base documentation and support process improvements. Qualifications:

Altruist

Staff Back End Engineer, Trading

Chicago, IL · On-site +1

This role will be remote for candidates located in Chicago, IL or New York, NY with some expected ... You possess a strong knowledge base, the ability to discover the unknown, and are open to differing ...

HHS

Workday HCM Security Administrator

Chicago, IL · Remote

Security Knowledge: Understanding of Workday security model (domain policies, role-based and user ... Fully remote environment * Paid time off (vacation and sick) * Medical, dental, and vision ...

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All JobsKnowledge Base Administrator JobsRemote Knowledge Base Administrator JobsRemote Knowledge Base Administrator Jobs in Chicago, IL

Remote Knowledge Base Administrator information

How does a remote knowledge base administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the key skills and qualifications needed to thrive as a remote knowledge base administrator?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

What is a remote knowledge base administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.
What are the most commonly searched types of Knowledge Base Administrator jobs in Chicago, IL? The most popular types of Knowledge Base Administrator jobs in Chicago, IL are:
Remote Knowledge Base Administrator jobs near you
Infographic showing various Remote Knowledge Base Administrator job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Salesforce Administrator - Work From Home

Next Step Systems

Chicago, IL • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Salesforce Administrator - Work From Home
Looking for a Salesforce Administrator to triage and translate requirements from the business to develop well-designed solutions using the Salesforce platform. This position is 100% Remote.
Responsibilities:
- Be responsible for users, permissions and page layouts, data loader, etc.
- Be involved in deployment, testing, and support phases, including code review processes and policy governance surrounding review.
- Be responsible for writing functional production code and custom/internal tools.
- Assist documentation of configurations and releases in knowledge repositories.
Qualifications:
- Someone with a passion for Salesforce Administration.
- 3-5 years of Salesforce experience.
- Hands-on Structured Process experience.
- Experience working in a multi-tier, multi-promotion environment.
- Strategic thinker with strong business acumen.
- Well-versed in current technological trends.
- Excellent problem solver/analytical thinker.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, Salesforce Administrator, Structured Process, Users, Permissions, Page Layouts, Data Loader, Remote, Work From Home, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Salesforce Administrators for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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