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Remote Key Performance Indicators Jobs in Boston, MA

Showpad

Account Manager, Commercial

Boston, MA · On-site +1

Open to remote with regular onsite customer visits. About the Position We are seeking a Commercial ... competitive activity Key Performance Indicators * Quarterly and annual revenue attainment

Moxe

Finance & Accounting Manager

Boston, MA · Remote

$115 - $130K/hr

Remote in Boston, MA (Preferred) Job Summary : We are seeking a high-impact Finance & Accounting ... Track, maintain, and report on key performance indicators (KPIs) and metrics, ensuring leadership ...

The RLP Group

Be Seen First

Vice President of Operations

Boston, MA · Remote

$100K - $125K/yr

Manage and report on key operational processes, financial budget, and performance indicators ... Experience managing and developing both onsite and remote teams * A strategic thinker who can ...

Staples, Inc.

Account Specialist Print

Framingham, MA · On-site +1

$19.50 - $26.75/hr

Monitor key performance indicators such as win rate, customer engagement, and service levels ... Flexible work arrangements, including flexible work hours and remote * 401(k) plan with company ...

Point32Health

Member Services Advocate

Canton, MA · Remote

... key performance indicators * Member Retention & Outbound Campaigns- Execute outbound calls to ... Prior experience training and working in a virtual/remote setting. Skill Requirements * Customer ...

Point32health

Member Service Advocate-1

Canton, MA · Remote

$13.50 - $17.50/hr

... key performance indicators * Member Retention & Outbound Campaigns- Execute outbound calls to ... Prior experience training and working in a virtual/remote setting. Skill Requirements * Customer ...

Point32Health

Member Service Advocate-1

Canton, MA · On-site +1

$13.50 - $17.50/hr

... key performance indicators * Member Retention & Outbound Campaigns- Execute outbound calls to ... Prior experience training and working in a virtual/remote setting. Skill Requirements * Customer ...

Point32Health

Member Services Advocate

Canton, MA · On-site +1

... key performance indicators * Member Retention & Outbound Campaigns- Execute outbound calls to ... Prior experience training and working in a virtual/remote setting. Skill Requirements * Customer ...

Point32Health

Member Service Advocate-1

Canton, MA · Remote

$13.50 - $17.50/hr

... key performance indicators * Member Retention & Outbound Campaigns- Execute outbound calls to ... Prior experience training and working in a virtual/remote setting. Skill Requirements * Customer ...

Point32health

Member Services Advocate

Canton, MA · Remote

... key performance indicators * Member Retention & Outbound Campaigns- Execute outbound calls to ... Prior experience training and working in a virtual/remote setting. Skill Requirements * Customer ...

Ralliant

Director Sales & Strategy

Boxborough, MA · On-site +1

Manage to Key Performance Indicators (KPIs) and conduct monthly problem solving to understand the root cause of gaps in performance; develop countermeasures to drive short-term & long-term ...

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All JobsRemote Key Performance Indicators JobsRemote Key Performance Indicators Jobs in Boston, MA

Remote Key Performance Indicators information

See Boston, MA salary details

$170K

$182.5K

How much do remote key performance indicators jobs pay per year?

As of Jun 14, 2026, the average yearly pay for remote key performance indicators in Boston, MA is $182,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $181,400.00 and $181,400.00 per year, depending on experience, location, and employer.

How do professionals in Remote Key Performance Indicators roles typically collaborate with distributed teams to ensure accurate data collection and reporting?

In Remote Key Performance Indicators (KPI) roles, collaboration is largely virtual, relying on clear communication and shared digital platforms. Team members often use project management tools, video meetings, and cloud-based dashboards to gather, validate, and share performance data. Regular check-ins and transparent documentation are crucial for addressing discrepancies and ensuring everyone is aligned on KPI definitions and tracking methods. Building strong relationships with cross-functional remote colleagues helps ensure data accuracy and timely reporting, making proactive communication skills essential for success.

What are the 5 main KPIs?

For a remote Key Performance Indicators (KPIs) role, the five main KPIs typically include productivity metrics, quality of work, timeliness or punctuality, communication effectiveness, and goal achievement. These KPIs help measure an employee's performance in a remote environment and are often tracked using tools like project management software and performance dashboards.

What is the difference between Remote Key Performance Indicators vs Remote Customer Service Representative?

AspectRemote Key Performance IndicatorsRemote Customer Service Representative
Primary FocusMeasuring performance metrics across roles and departmentsHandling customer inquiries and resolving issues
Required SkillsData analysis, KPI development, performance trackingCommunication, problem-solving, product knowledge
Work EnvironmentData-driven, strategic, often remoteCustomer interaction, support-focused, remote or office
Industry UsageAcross various industries for performance managementCustomer service departments in retail, tech, finance

Remote Key Performance Indicators focus on measuring and analyzing performance metrics to improve organizational efficiency, while Remote Customer Service Representatives handle direct customer interactions. Both roles are essential in remote work settings but serve different functions within an organization.

What are Remote Key Performance Indicators?

Remote Key Performance Indicators (KPIs) are specific metrics used to evaluate the performance and productivity of employees or teams working remotely. These KPIs help organizations monitor progress, set goals, and ensure accountability outside of a traditional office environment. Common remote KPIs may include project completion rates, response times, quality of work, communication efficiency, and adherence to deadlines. By tracking these indicators, employers can maintain high performance standards and support remote workers effectively.

What are the key skills and qualifications needed to thrive as a Remote Key Performance Indicators (KPI) Analyst, and why are they important?

To thrive as a Remote KPI Analyst, you need strong analytical skills, proficiency in data interpretation, and a background in business, statistics, or a related field. Expertise with data visualization tools (like Tableau or Power BI), spreadsheets, and experience with analytics platforms or certifications (such as Google Analytics) are typically required. Exceptional attention to detail, problem-solving abilities, and clear communication help analysts present insights effectively to remote teams. These skills ensure accurate performance tracking, actionable insights, and effective decision-making for distributed organizations.

What are the 4 P's of KPI?

The 4 P's of KPI typically refer to Purpose, Performance, Process, and People. In a remote key performance indicators context, these elements help ensure KPIs align with organizational goals, measure relevant performance, support effective processes, and consider the remote workforce. Understanding these components aids in developing meaningful KPIs for remote teams and tracking progress effectively.

What is a KPI work from home?

A KPI for a remote position involves measurable performance indicators used to evaluate an employee's productivity and success in a work-from-home environment. Common KPIs include task completion rates, quality of work, communication effectiveness, and adherence to deadlines, often tracked using tools like dashboards or project management software.

What is KPI in salary?

In the context of a remote Key Performance Indicators (KPIs) role, KPI in salary refers to performance metrics used to evaluate an employee's or company's success, which can influence compensation, bonuses, or salary adjustments. KPIs help organizations measure productivity and goal achievement, often aligning with performance-based pay structures.
What are popular job titles related to Remote Key Performance Indicators jobs in Boston, MA? For Remote Key Performance Indicators jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Key Performance Indicators jobs in Boston, MA look for? The top searched job categories for Remote Key Performance Indicators jobs in Boston, MA are:
Remote Key Performance Indicators jobs near you
Client Success Manager

Client Success Manager

Varsity Technologies

Boston, MA • Remote

Full-time

Posted 20 days ago

Job description

Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management.

At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture.
This role combines relationship management, strategic planning, and operational excellence. You’ll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you.

ResponsibilitiesStrategic Client Engagement (30%)
  • Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate.
  • Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed.
  • Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings.
  • Prepare proposals, quotes, and lead renewal discussions.
Project & Service Coordination (30%)
  • Identify and manage client requests for new projects, products, trainings, appdev and services.
  • Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals.
  • Supervise Vendors management.
  • Lead onboarding and post-onboarding activities, including end-user training.
Client Success & Retention (40%)
  • Conduct recurring success calls to review goals, metrics, and service performance.
  • Monitor client compliance with Varsity’s standards and proactively address challenges.
  • Drive account growth through upselling and cross-selling aligned with client needs.
  • Track and report on client satisfaction, retention, and portfolio growth.
Key Performance Indicators (KPIs)
  • Client Retention Rate.
  • Client Satisfaction Score (CSAT).
  • Revenue growth and service adoption.
  • Client subscription renewal rate.
  • Strategic engagement frequency.

Requirements

  • Bachelor’s degree preferred or equivalent experience.
  • Minimun of 4 years working experience.
  • Proven experience in client success, account management, or consulting within Managed Services or IT.
  • Strong business acumen and ability to translate technical risk into business impact.
  • Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired.
  • Excellent communication, negotiation, and presentation skills, including experience with C-level executives.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).