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Remote Kelley Blue Book Jobs (NOW HIRING)

Cox Communications, Inc.

Sr Software Engineer

Atlanta, GA · On-site +1

$101K - $169K/yr

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people ...

Cox Communications, Inc.

Lead Software Engineer

Austin, TX · On-site +1

$175K - $203K/yr

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people ...

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Remote Kelley Blue Book information

What is a remote Kelley Blue Book?

A Remote Kelley Blue Book job typically refers to positions at Kelley Blue Book, or KBB, that allow employees to work from home or outside of a traditional office setting. These roles can include positions in customer service, data analysis, software development, or sales, and focus on providing vehicle valuation information and related services. Working remotely for Kelley Blue Book enables employees to support customers or develop products using digital tools while maintaining flexibility in their work environment. Such jobs are ideal for those who are self-motivated and comfortable with virtual collaboration.

What are the key skills and qualifications needed to thrive as a remote Kelley Blue Book analyst?

To thrive as a Remote Kelley Blue Book Analyst, you need strong analytical abilities, a solid understanding of automotive markets, and typically a degree in business, finance, or a related field. Familiarity with data analysis tools, vehicle valuation software, and CRM systems is vital for accurate market assessments. Excellent communication, attention to detail, and self-motivation are crucial soft skills for remote collaboration and delivering reliable insights. These competencies ensure accurate vehicle appraisals and support data-driven decision-making for clients and partners.

How does a remote role at Kelley Blue Book typically collaborate with in-office teams to ensure smooth workflow?

Remote team members at Kelley Blue Book often collaborate with in-office colleagues through a combination of virtual meetings, project management tools, and regular communication via chat and email. The company emphasizes clear documentation, scheduled check-ins, and the use of digital platforms to share updates and feedback. This structure helps remote employees stay aligned with team goals and remain actively involved in ongoing projects, fostering a supportive and productive work environment.

What is the difference between Remote Kelley Blue Book vs Remote Car Appraiser?

AspectRemote Kelley Blue BookRemote Car Appraiser
CredentialsKnowledge of vehicle values, industry standardsVehicle inspection skills, appraisal certifications
Work EnvironmentOnline, data analysis, researchRemote vehicle inspection, evaluation
Industry UsageUsed by dealerships, lenders, consumersUsed by auction houses, insurance companies

Remote Kelley Blue Book professionals primarily focus on providing vehicle value estimates through data analysis, while Remote Car Appraisers physically inspect and evaluate vehicles remotely. Both roles require automotive knowledge, but the Kelley Blue Book role emphasizes data and market research, whereas Car Appraisers focus on vehicle condition assessments. Understanding these differences helps job seekers identify the right remote automotive role based on skills and interests.

More about Remote Kelley Blue Book jobs

What cities are hiring for Remote Kelley Blue Book jobs?

Cities with the most Remote Kelley Blue Book job openings:

What are the most commonly searched types of Kelley Blue Book jobs?

The most popular types of Kelley Blue Book jobs are:

What states have the most Remote Kelley Blue Book jobs?

States with the most job openings for Remote Kelley Blue Book jobs include:

What job categories do people searching Remote Kelley Blue Book jobs look for?

The top searched job categories for Remote Kelley Blue Book jobs are:

Remote Kelley Blue Book jobs near you
Infographic showing various Remote Kelley Blue Book job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Lead Customer Care Specialist (Manheim)

Cox Communications, Inc.

Phoenix, AZ • On-site, Remote

$24.23 - $36.35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Lead, coach, and develop Customer Care Specialists to achieve performance goals and quality standards.

  • Provide advanced technical support and resolve complex or unique customer inquiries, including fraud-related escalations.

  • Analyze customer feedback and operational trends to identify improvement opportunities and lead process improvement initiatives.

Cox Communications rating

8.2

Company rating: 8.2 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

21st of 101 rated telecommunications companies

Job description

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Lead Customer Care Specialist

Management Level

Individual Contributor

Flexible Work Option 

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Lead Customer Care Specialist provides leadership and operational support to a team of Customer Care Specialists, ensuring exceptional customer experience across all contact channels. This role combines advanced technical support, and continuous improvement responsibilities. The Team Lead serves as the first point of contact for frontline agents, resolves complex escalations, and partners with cross-functional teams to enhance processes, tools, and training.

PRIMARY DUTIES/KEY RESPONSIBILITES

  • Lead, coach, and develop Customer Care Specialists to achieve performance goals and quality standards.

  • Conduct onboarding and ongoing training sessions; foster a culture of empowerment, accountability, and customer focus.

  • Provide advanced technical support and resolve complex or unique customer inquiries, including fraud-related escalations.

  • Perform root cause analysis and implement sustainable solutions for recurring issues.

  • Analyze customer feedback (e.g., Medallia surveys) and operational trends to identify improvementopportunities.

  • Define and lead process improvement initiatives in collaboration with Product, Engineering, QA, and Workforce Management.

  • Leverage and optimize AI-powered tools (chatbots, SMS automation, Genesys PureCloud) to streamline interactions.

  • Train team members on effective use of AI tools; monitor performance and provide feedback for enhancements.

  • Serve as liaison between Customer Care, WFM, QA, and other departments to ensure seamless service delivery.

  • Maintain accurate documentation and reporting of customer interactions and team performance metrics.

  • Perform related duties as assigned by the supervisor.

REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS

  • High School Diploma/GED and 7 years' experience in a related field.

  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience

  • OR 9 years' experience in a related field

  • May require technical certification or associate degree.

  • Extensive customer service experience.

  • Requires advanced job proficiency gained through job-related training and broad-based experience.

  • Speaks clearly and persuasively in both positive and negative situations; listens and gets clarification; respondswell to questions. Ability to write clearly and effectively and document activities.

  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views;gives and welcomes feedback; puts success of team above own interests; able to build morale and groupcommitments to goals and objectives.

  • Independently handles high-level, complex assignments.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.



What Cox Communications employees say

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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