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DFC IT Business Systems Analyst I

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!

As a member of a cross-functional team, the DFC Business Systems Analyst I resolve support tickets, implement system enhancements and automation, develop reports, and helps onboard and train new users.

In this role, Business Analysts directly influence our systems, our operations, and, most importantly, the experience of our customers.

The analyst reports to the DFC Business Systems Supervisor.

Location: Tigard, OR (Hybrid) preferred; Remote, USA

Compensation: The full salary range for this position is $60,000-$85,000 annually. The anticipated starting pay for this role is $60,000-$70,000, based on factors such as skills, experience, and internal equity. Final compensation will be determined through the interview process and in accordance with applicable pay equity and transparency laws.

Responsibilities

• Monitor, triage, resolve, and reassign support tickets in the ticketing system.

• Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications.

• Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making.

• Alert team members and stakeholders of new issues and potential system outages.

• Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses.

• Assist with onboarding, training, and access setup for new users.

• Identify and implement automations for ticketing and onboarding processes using scripting and automation tools (e.g., JavaScript, Python, SQL, Excel, Power BI).

• Provide Tier 1 support for DFC, ensuring high-quality customer service.

• Document processes, create user guides, flowcharts, and maintain clear records.

• Perform additional duties as assigned.

Skills and Qualifications

• Experience with ticketing systems (e.g., ServiceNow, FreshService) preferred.

• Familiarity with scripting and automation tools such as JavaScript (required), Python, SQL, Excel, and Power BI.

• Strong customer service and communication skills.

• Ability to learn new tools and processes quickly.

• Attention to detail and effective troubleshooting skills.

• Bachelor's degree or equivalent experience in analytics, data, or IT support preferred.

Competencies

• Demonstrates adaptability and responsiveness in a fast-paced support environment.

• Organizes tasks methodically and reliably meets deadlines.

• Practices diligent change control by following established procedures for implementing, documenting, and communicating system changes to ensure stability and compliance.

• Values continuous learning and process improvement.

• Works well in teams, communicates clearly, and upholds organizational values.

• Maintains a customer service orientation with empathy and patience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds

• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

We Offer Best-in-Class Industry Benefits:

• Competitive pay

• Medical, Dental, and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.