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Remote Ivr Developer Jobs (NOW HIRING)

KeyBank

Technical Lead

$96K - $181K/yr

... IVR, voice bots, or contact center technologies. * Strong collaboration skills across engineering ... Remote

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans ... Developer Certification * Genesys Cloud CX: Quality Management Certification * Knowledge of IP ...

Keybank

Technical Lead

Buffalo, NY · Remote

$96K - $181K/yr

... IVR, voice bots, or contact center technologies. * Strong collaboration skills across engineering ... Remote

Keybank

Technical Lead

Atlanta, GA · Remote

$96K - $181K/yr

... IVR, voice bots, or contact center technologies. * Strong collaboration skills across engineering ... Remote

Inficare Technologies

Senior COTS Developer

$55.75 - $73.75/hr

Job Title - Senior Developer Job Location - Remote Duration - 3+ months Job Summary: The purpose of ... Good experience in a COTS products (such as COGNOS, CRM, IVR, Oracle E-Business * Suite, IBM ...

Keybank

Technical Lead

Columbus, OH · Remote

$96K - $181K/yr

... IVR, voice bots, or contact center technologies. * Strong collaboration skills across engineering ... Remote

Genesys

Remote within east-coast of US (not limited to the states that the job is tagged to) Key ... Science, Engineering or related field preferred. * 10 + Years of experience with commercial IVR ...

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Remote Ivr Developer information

What is the difference between Remote Ivr Developer vs Remote VoIP Engineer?

AspectRemote Ivr DeveloperRemote VoIP Engineer
Required CredentialsProgramming skills, telephony protocols knowledgeNetworking certifications, VoIP protocols expertise
Work EnvironmentRemote, primarily software developmentRemote, network infrastructure management
Industry UsageTelecommunications, customer service systemsTelecom, enterprise communication networks

Remote Ivr Developers focus on creating and maintaining interactive voice response systems using programming skills, while Remote VoIP Engineers handle the setup and management of VoIP networks. Both roles often work remotely and require knowledge of telephony protocols, but their core responsibilities differ in software development versus network infrastructure management.

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Infographic showing various Remote Ivr Developer job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 100% Remote job distribution.
Technical Lead

Technical Lead

KeyBank

Remote

$96K - $181K/yr

Full-time

Posted 26 days ago

KeyBank rating

8.2

Company rating: 8.2 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

38th of 141 rated banks

Job description

Location:
4910 Tiedeman Road, Brooklyn Ohio
Department: Contact Center Technology
Experience: 8+ years
Employment Type: Full-Time
About the Role
KeyBank is seeking a Technical Lead to design, build, and modernize IVR and Voice Bot platforms within the Contact Center Technology organization. This role provides technical ownership and architectural leadership for complex initiatives while remaining hands-on with design and development.
The Technical Lead partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable self-service voice solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility.
Key Responsibilities
  • Lead solution architecture and technical design for IVR and voice bot initiatives.
  • Design and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements.
  • Own end-to-end delivery for complex features, from design through production.
  • Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior.
  • Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios.
  • Establish and enforce engineering standards, including code quality, testing, and deployment practices.
  • Perform code reviews and mentor engineers, raising the overall technical bar.
  • Apply SRE principles to ensure observability, resiliency, and production readiness.
  • Ensure solutions comply with security and regulatory requirements (PII / PCI).

Required Skills & Qualifications
  • 8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
  • Strong, hands-on experience with Node.js / TypeScript.
  • Proven experience designing and delivering cloud-native solutions on GCP.
  • Solid understanding of microservices architecture, APIs, and distributed systems.
  • Hands-on Kubernetes experience, including GKE cluster setup and platform operations.
  • Experience with IVR, voice bots, or contact center technologies.
  • Strong collaboration skills across engineering, product, and operations teams.
  • Excellent technical judgment, communication, and problem-solving skills.

Preferred Qualifications
  • Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).
  • Knowledge of voice flows, call routing, containment, and agent escalation.
  • Experience working in regulated or financial services environments.
  • Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
  • Experience working in Agile delivery models at enterprise scale.
  • Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 07/31/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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Benefits

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About KeyBank

Sourced by ZipRecruiter

Key is one of the nation's largest bank-based financial services companies. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1849

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