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Remote It Support Jobs in Phoenix, AZ (NOW HIRING)

Flare

IT Systems Administrator

Scottsdale, AZ · On-site +1

$75K - $100K/yr

Directly manage and coordinate work with a contract IT administrator in the Tel Aviv office to ensure reliable global support coverage. * Maintain office and remote infrastructure, including networks ...

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $22.50/hr

Full-time remote position. Pay Rate: $17.00-$22.50/hour depending on experience. Key ... Supports and assists Level I technicians by providing technical direction and answering questions ...

TEEMA

IT Technical Recruiter

Phoenix, AZ · Remote

$90K - $95K/yr

We also know that this can only be accomplished by supporting our employee growth and development ... Hybrid work arrangement based in Phoenix, AZ -- enjoy a flexible mix of remote and on-site work

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $22.50/hr

Full-time remote position. Pay Rate: $17.00-$22.50/hour depending on experience. Key ... Supports and assists Level I technicians by providing technical direction and answering questions ...

Phoenix Staff

Tier I Service Desk Technician

Phoenix, AZ · Remote

$25 - $29/hr

The ideal candidate has foundational IT support experience, strong troubleshooting and customer ... Provide remote and occasional onsite technical support based on customer needs. * Identify ...

New

Bryan University

CORP - IT Business Analyst

Tempe, AZ · Remote

$65K/yr

This is a remote, work-from-home position. We will consider applicants that reside in the following ... and how it supports those of the ITS division. Responsibilities of the IT Business Analyst:

Sentinel

IT Sales Executive

Tempe, AZ · On-site

We offer full support to our sales staff, which includes Infrastructure Architects, Pre-Sales IT Solution Architects, Administrative Support, and Project Management, to ensure you can focus on what ...

Sentinel

IT Sales Executive

Tempe, AZ · On-site +1

We offer full support to our sales staff, which includes Infrastructure Architects, Pre-Sales IT Solution Architects, Administrative Support, and Project Management, to ensure you can focus on what ...

Columbia Banking System, Inc.

Senior IT Auditor

Phoenix, AZ · On-site +1

$93K - $122K/yr

Formulate meaningful, well-supported audit conclusions and provide practical recommendations for ... Proven commitment to continuous learning, ability to work as part of a team using remote ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed ... Experience supporting Remote Desktop Services environments * Working knowledge of password ...

Danaher

Senior IT Portfolio & Governance Lead

Phoenix, AZ · On-site +1

$130K - $130K/yr

The Senior IT Portfolio & Governance Lead supports the execution and continuous improvement of ... Remote position located in the USA. At Cepheid, our vision is to be the leading provider of ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Phoenix, AZ

Remote It Support information

See Phoenix, AZ salary details

$14

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$36

How much do remote it support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote it support in Phoenix, AZ is $24.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $28.17 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Phoenix, AZ?

The most popular types of It Support jobs in Phoenix, AZ are:

What are popular job titles related to Remote It Support jobs in Phoenix, AZ?

For Remote It Support jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Phoenix, AZ look for?

The top searched job categories for Remote It Support jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote It Support jobs?

Cities near Phoenix, AZ with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Phoenix, AZ as of August 2026, with employment types broken down into 87% Full Time, 3% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,773 per year, or $24.9 per hour.

Technical Support Specialist

Careers At Onsite | OnSite Dealer Solutions

Phoenix, AZ • Remote

$45K - $55K/yr

Full-time

Posted 10 days ago

Job description

IT Technical Support Specialist

Location: Phoenix, Arizona - Remote

Employment Type: Full-time, salaried

Salary Range: $45,000 - $55,000 / Year

Travel: Occasional in-state and out-of-state travel expected

Position Overview

OnSite Dealer Solutions is seeking an IT Technical Support Specialist to provide remote technical support to employees, field staff, and approved external users.

This position handles support requests ranging from routine user assistance to more advanced troubleshooting. The role also supports daily IT operations and the company's proprietary SERV web-based platform.

The IT Technical Support Specialist reports directly to IT leadership and must be comfortable managing assigned responsibilities independently while recognizing when an issue requires escalation.

Responsibilities

  • Provide remote technical support using computer applications and remote-access tools.
  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.
  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, and peripherals.
  • Perform basic network and connectivity troubleshooting involving wired and wireless connections, VPN access, authentication, and user access.
  • Support employee onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment or recovery.
  • Provide user setup, configuration assistance, navigation guidance, and basic troubleshooting for SERV and other company-supported platforms.
  • Assist with system demonstrations, user training, onboarding sessions, and technical walkthroughs.
  • Create and maintain technical procedures, troubleshooting guides, and knowledge-base documentation.
  • Communicate clearly and professionally with employees, leadership, customers, and other supported users.
  • Identify issues requiring escalation and provide complete documentation of the troubleshooting already performed.
  • Help improve support processes, ticket workflows, documentation, and service delivery practices.
  • Manage multiple requests and priorities while meeting deadlines and following through on assigned responsibilities.

Qualifications

  • One to two years of relevant IT support experience.
  • Experience providing remote technical support to end users.
  • Experience using an IT ticketing or service-management system.
  • Working knowledge of common IT principles, support practices, operating systems, computer hardware, applications, and basic networking.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Clear verbal and written communication skills.
  • Ability to document technical issues, resolutions, and procedures accurately.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently while escalating issues appropriately.
  • Professional judgment and discretion when handling sensitive systems, data, and user concerns.
  • Associate degree in Information Technology, Computer Science, or a related field preferred but not required.
  • Entry-level IT certifications are preferred but not required.

Remote Work and Travel

This position is performed remotely. Occasional travel to dealership locations or company sites is expected to support deployments, on-site technical work, training, office visits, or other business initiatives.

Travel may include in-state and out-of-state locations and will typically be scheduled in advance when feasible.

The position is primarily sedentary but may require occasionally lifting or moving computer equipment and related materials weighing up to 40 pounds.

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