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Remote It Support Technician Jobs in Valley Stream, NY

Advocate

Tech Support Specialist

New York, NY · On-site +1

Onboarding & IT Support (20%) * Set up accounts, access, and tools for new hires. * Maintain software licenses and user permissions across platforms. * Provide basic IT support for staff (e.g ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

When efficiency and productivity meet premier IT support and world-class customer service - your ... Perform remote fixes at the desktop level, including installing and upgrading software ...

Ad Idem Consulting

Interim IT PMO

Manhattan, NY · Remote

$108.60K - $128.40K/yr

You will support the business in their quest to seamlessly execute a carve‐out from an IT perspective. Your experience will bring years of expertise in post‐carve‐out IT support across ...

1440 Foods Manufacturing

IT Manager (Remote)

New York, NY · Remote

$97.20K - $119.20K/yr

Own the complete IT delivery lifecycle, requirements, design, development, testing (unit, SIT, regression), deployment, hypercare, and steady-state support, across all systems and platforms * Lead ...

GreenSlate LLC

Director of IT

New York, NY · On-site +1

... supporting the cloud-based IT Infrastructure of a rapidly scaling software development company ... This role is remote within the United States. WHO WE ARE GreenSlate is the fastest-growing provider ...

GreenSlate

Director of IT

New York, NY · Remote

... supporting the cloud-based IT Infrastructure of a rapidly scaling software development company ... This role is remote within the United States. WHO WE ARE GreenSlate is the fastest-growing provider ...

A Free Bird

IT Manager Volunteer

Brooklyn, NY · Remote

$100.30K - $123.10K/yr

Information Technology Organization: A Free Bird | 501(c)(3) Nonprofit Location ... Remote Commitment: 10-15 hours per week | Minimum 3-month commitment About Us A Free Bird is a ...

Lynx Technology Partners Inc

IT Project Manager

Manhattan, NY · On-site +1

$108.60K - $128.40K/yr

Familiarity with networked PC environments, LAN support, and technical writing is a plus. Preferred ... remote work options. We're proud to be an Equal Opportunity Employer dedicated to fostering a ...

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Remote It Support Technician information

See Valley Stream, NY salary details

$14

$26

$38

How much do remote it support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote it support technician in Valley Stream, NY is $26.23, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.66 per hour, depending on experience, location, and employer.

What Does a Remote IT Support Technician Do?

A remote IT support technician works from home to assist a business with software, hardware, computer systems, and networks. You typically answer questions from network or computer users over the phone or via the internet. Your duties include helping these employees or customers troubleshoot technical problems. During a support call or chat, you get information from the customer, define the issue, and provide a solution. Some remote IT support technicians have further maintenance responsibilities. For example, you may update software, communicate with employees to notify them of changes, and set up access for new workers.

What are the key skills and qualifications needed to thrive as a Remote IT Support Technician, and why are they important?

To thrive as a Remote IT Support Technician, you need strong problem-solving skills, knowledge of computer hardware and software, and a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and network troubleshooting applications is typically required. Exceptional communication, patience, and customer service skills help technicians effectively resolve user issues remotely. These skills ensure efficient technical support, minimize downtime, and maintain user satisfaction in a distributed work environment.

What are some common challenges faced by Remote IT Support Technicians and how can they be managed effectively?

Remote IT Support Technicians often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating technical solutions clearly to users with varying levels of tech proficiency. To manage these challenges, technicians rely on robust remote access tools, clear documentation, and effective communication skills. Staying organized and continuously updating technical knowledge also helps in providing prompt, efficient support and maintaining a positive user experience.

What is a Remote IT Support Technician?

A Remote IT Support Technician is a professional who provides technical assistance and troubleshooting services to users and organizations from a remote location. They help resolve hardware, software, and network issues by communicating with clients via phone, email, or remote desktop tools. Their responsibilities often include installing software, diagnosing and repairing technical problems, and guiding users through solutions. These technicians play a crucial role in maintaining the IT infrastructure and ensuring minimal downtime without having to be physically present on-site.

What is the difference between Remote It Support Technician vs Help Desk Technician?

AspectRemote It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentRemote, client sites, or officeHelp desk, call center, or remote
Industry UsageIT services, tech support companiesIT support, customer service
Search IntentRemote IT support roles, technical troubleshootingHelp desk jobs, technical support

The main difference between a Remote It Support Technician and a Help Desk Technician lies in their scope and work environment. Remote It Support Technicians often handle complex technical issues remotely and may work in various settings, while Help Desk Technicians typically focus on initial support and troubleshooting via phone or chat. Both roles require similar certifications and are essential in IT support industries.

More about Remote It Support Technician jobs
What are the most commonly searched types of It Support Technician jobs in Valley Stream, NY? The most popular types of It Support Technician jobs in Valley Stream, NY are:
What job categories do people searching Remote It Support Technician jobs in Valley Stream, NY look for? The top searched job categories for Remote It Support Technician jobs in Valley Stream, NY are:
What cities near Valley Stream, NY are hiring for Remote It Support Technician jobs? Cities near Valley Stream, NY with the most Remote It Support Technician job openings:
Remote It Support Technician jobs near you

Tech Support Specialist

Advocate

New York, NY • On-site, Remote

Full-time

Posted 11 days ago

Job description

Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants.
We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.
Responsibilities
  • Daily Troubleshooting & Support (50%)
  • Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system.
  • Monitor daily reports and logs for errors.
  • Serve as the first line of support for internal teams experiencing operational tech issues.
  • Escalate and coordinate fixes with engineering as needed.

  • Onboarding & IT Support (20%)
  • Set up accounts, access, and tools for new hires.
  • Maintain software licenses and user permissions across platforms.
  • Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.).

  • Systems & Process Improvement (30%)
  • Analyze recurring issues and implement improvements to reduce future problems.
  • Collaborate with operations and engineering to design scalable, reliable systems.
  • Create documentation and internal guides to streamline troubleshooting and onboarding.

Qualifications
  • Experience: 2-4 years in a technical operations, IT, or support engineering role.

  • Skills:
  • Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations).
  • Comfortable navigating and fixing issues in Salesforce or similar platforms.
  • Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting).

  • Mindset:
  • Problem-solver who enjoys "fixing what's broken" as much as preventing it from breaking again.
  • Detail-oriented but able to see the bigger picture when designing processes.
  • Thrives in a fast-paced, mission-driven environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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