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Remote It Support Technician Trainee Jobs in Rochester, MN

Mayo Clinic

Specialist-HIMS

Rochester, MN · On-site +1

$16.50 - $21.75/hr

... protected health information. Leverages technology to serve the patients and practice ... This is a hybrid position that is primarily remote. Candidates must reside within 100 miles of a ...

Talkiatry

Psychiatrist

Rochester, MN · Remote

$325K - $375K/yr

Licensing support with upfront coverage of costs * Technology package provided What we're looking ... For more information on E-Verify, please visit the following: EVerify Participation & IER Right to ...

micro1 AI

Clinical Pharmacy Technicians

Rochester, MN · Remote

$70 - $80/hr

Remote micro1 is engaging Pharmacovigilance Experts to contribute their advanced drug safety ... supporting your determinations. * Deliver structured feedback to inform the development of AI ...

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All JobsIt Support Technician JobsRemote It Support Technician Trainee JobsRemote It Support Technician Trainee Jobs in Rochester, MN

Remote It Support Technician Trainee information

See Rochester, MN salary details

$26.9K

$38.6K

$58.4K

How much do remote it support technician trainee jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote it support technician trainee in Rochester, MN is $38,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,500.00 and $42,700.00 per year, depending on experience, location, and employer.

What are some typical challenges remote IT support technician trainees face when starting out, and how can they overcome them?

Remote IT Support Technician Trainees often face challenges such as learning to troubleshoot issues without physical access to devices, adapting to a variety of remote support tools, and communicating clearly with users who may not be tech-savvy. To overcome these, it's important to develop strong problem-solving skills, become proficient in remote desktop and diagnostic tools, and practice clear, patient communication. Many trainees find that building a checklist for common issues and shadowing experienced technicians helps accelerate their learning and confidence.

What is a remote IT support technician trainee?

Remote IT Support Technician Trainees are entry-level professionals who assist organizations with technical support tasks from a remote location. They help users troubleshoot hardware and software issues, set up devices, and resolve connectivity problems, all while learning and gaining experience under supervision. Trainees typically handle basic support tickets, escalate complex problems to senior technicians, and may receive on-the-job training in IT systems, customer service, and remote troubleshooting tools. This role is ideal for those starting a career in IT, as it provides essential hands-on experience and foundational knowledge.

What is the difference between Remote It Support Technician Trainee vs Remote Help Desk Technician?

AspectRemote It Support Technician TraineeRemote Help Desk Technician
CertificationsEntry-level, often no certifications required or basic certificationsBasic certifications like CompTIA A+ preferred
Work EnvironmentTraining environment, supervised, learning-focusedCustomer support, troubleshooting, more independent
Job ResponsibilitiesAssisting with basic tech issues, learning proceduresResolving common user issues, remote support tasks

The Remote It Support Technician Trainee is an entry-level role focused on training and skill development, often supervised. In contrast, the Remote Help Desk Technician handles customer issues more independently, requiring some prior knowledge or certifications. Both roles are essential in IT support, but the trainee position emphasizes learning and growth.

What are the key skills and qualifications needed to thrive as a remote IT support technician trainee?

To thrive as a Remote IT Support Technician Trainee, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this client-facing role. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and supporting seamless IT operations from a distance.
What are popular job titles related to Remote It Support Technician Trainee jobs in Rochester, MN? For Remote It Support Technician Trainee jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Remote It Support Technician Trainee jobs in Rochester, MN look for? The top searched job categories for Remote It Support Technician Trainee jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Remote It Support Technician Trainee jobs? Cities near Rochester, MN with the most Remote It Support Technician Trainee job openings:
Remote It Support Technician Trainee jobs near you
Infographic showing various Remote It Support Technician Trainee job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,594 per year, or $18.6 per hour.

Solution Architect-Rev Cycle-Remote

Mayo Clinic

Rochester, MN • On-site, Remote

$61.50 - $81/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 697 frontline employees who took The Breakroom Quiz

132nd of 887 rated healthcare providers

Job description


Mayo Clinic's Revenue Cycle is hiring a Solution Architect to shape the future of patient access. This role blends deep Epic front-end expertise with strategic thinking, creative problem-solving, and strong cross-functional collaboration to deliver integrated solutions that streamline the patient experience and advance how Revenue Cycle operates.
What you'll do
  • Strategic Intake & Solutioning - Partner with operational leaders to capture the problems and outcomes they're trying to achieve, evaluate feasibility, and recommend the best path forward. You'll identify current and future feature capabilities aligned to our strategic objectives and ensure proposed solutions meaningfully support our priorities.
  • Technical Leadership & Design - Serve as a consultative architect who shapes the "what" and "why" of solutions rather than performing the build. You'll evaluate options across Epic, enterprise and departmental specialty systems, and vendor products - recommending the best-fit approach, participating in vendor evaluations, and partnering with build teams to bring designs to life.
  • Cross-Functional Collaboration - Determine which Revenue Cycle enablement teams and partner areas are needed to deliver. Facilitate technical committees, build consensus, and gain institutional approvals.
  • Roadmap & Release Planning - Stay current on Epic releases, vendor assessments, and emerging AI workflows. Correlate operational roadmaps with upcoming technology to keep strategic initiatives on track.

What you'll bring
  • A minimum of three Epic certifications, at least one of which is related to Patient Access/Front-end Revenue Cycle (Prelude, Referrals, Identity)Experience collaborating with MyChart or custom healthcare portal teams to advance the digital patient experience (portal-specific certification or build experience not required).
  • Proven ability to map end-to-end workflows across teams, systems, and process areas.
  • Strong relationship-building skills across operations, technology, analytics, automation, and education partners.
  • A data-driven, root-cause approach to problem solving and sustained process improvement.
  • Comfort navigating ambiguity and shifting priorities while keeping stakeholders aligned.
  • Active awareness of emerging technologies, AI-enabled capabilities, and regulatory changes affecting Revenue Cycle.

Join us to architect the front-end solutions that make every patient's access journey simpler, smarter, and more connected.
Qualifications
Bachelor's degree and 8 years' experience including 5 years' of demonstrated technical experience and 3 years of demonstrated leadership experience.
Masters degree in applicable field preferred.
Multiple (three or more) Epic Certifications OR relevant Intelligent Automation/AI certifications required.
Healthcare Financial Management Association (HFMA) Certification Preferred.
Working knowledge of large language models, AI agents, and/or ML lifecycle management. Proven track record of designing enterprise-scale solutions using automation platforms (UiPath preferred).
Works cross functionally across Mayo Clinic Departments. Demonstrated project and deliverable consistency through repeatable and reliable performance. Demonstrates initiative and self-motivation to complete tasks and assignments on time. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in multiple technologies. Demonstrated ability in solving complex technical and application problems with multiple technologies. Experience working in healthcare technology and Epic. Exposure to managing both custom developed and vendor-supplied applications.
*This position is a 100% remote work. Individual may live anywhere in the US.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.

About the Team
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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