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Remote It Support Technician Trainee Jobs in Augusta, GA

Quora

iOS Engineer -Remote

Augusta, GA · Remote

$166.68K - $191.40K/yr

You will work at the cutting edge of technology to design, develop, and maintain the Poe iOS app ... Additional Information: We are accepting applications on an ongoing basis. Quora offers a wide ...

Zapata Technology

Data Scientist (1465)

Augusta, GA · Remote

$130K - $140K/yr

Referral Eligible Salary 130K-140K This is a remote position Summary: Zapata Technology is hiring a ... Support weekly assessment and reporting used by Army leadership * Brief findings and model results ...

Quora

AI Automation Engineer -Remote

Augusta, GA · On-site +1

$202.38K - $234.20K/yr

Supervise the choices AI is making in areas like architecture, libraries, or technologies, and be ... Additional Information: We are accepting applications on an ongoing basis. Quora offers a wide ...

SOSi

Targeting Analyst Expert

Fort Eisenhower, GA · Remote

The role involves remote sensing, geospatial analysis, and targeting to support high‑visibility ... Additional Information Working Conditions * Normal office conditions. * The primary performance ...

SOSi

Targeting Analyst Expert

Fort Eisenhower, GA · Remote

The role involves remote sensing, geospatial analysis, and targeting to support highvisibility ... Additional Information Working Conditions * Normal office conditions. * The primary performance ...

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All JobsRemote It Support Technician Trainee JobsRemote It Support Technician Trainee Jobs in Augusta, GA

Remote It Support Technician Trainee information

See Augusta, GA salary details

$24.9K

$35.7K

$54K

How much do remote it support technician trainee jobs pay per year?

As of May 28, 2026, the average yearly pay for remote it support technician trainee in Augusta, GA is $35,690.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,200.00 and $39,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Support Technician Trainee, and why are they important?

To thrive as a Remote IT Support Technician Trainee, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this client-facing role. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and supporting seamless IT operations from a distance.

What are some typical challenges Remote IT Support Technician Trainees face when starting out, and how can they overcome them?

Remote IT Support Technician Trainees often face challenges such as learning to troubleshoot issues without physical access to devices, adapting to a variety of remote support tools, and communicating clearly with users who may not be tech-savvy. To overcome these, it's important to develop strong problem-solving skills, become proficient in remote desktop and diagnostic tools, and practice clear, patient communication. Many trainees find that building a checklist for common issues and shadowing experienced technicians helps accelerate their learning and confidence.

What are Remote IT Support Technician Trainees?

Remote IT Support Technician Trainees are entry-level professionals who assist organizations with technical support tasks from a remote location. They help users troubleshoot hardware and software issues, set up devices, and resolve connectivity problems, all while learning and gaining experience under supervision. Trainees typically handle basic support tickets, escalate complex problems to senior technicians, and may receive on-the-job training in IT systems, customer service, and remote troubleshooting tools. This role is ideal for those starting a career in IT, as it provides essential hands-on experience and foundational knowledge.

What is the difference between Remote It Support Technician Trainee vs Remote Help Desk Technician?

AspectRemote It Support Technician TraineeRemote Help Desk Technician
CertificationsEntry-level, often no certifications required or basic certificationsBasic certifications like CompTIA A+ preferred
Work EnvironmentTraining environment, supervised, learning-focusedCustomer support, troubleshooting, more independent
Job ResponsibilitiesAssisting with basic tech issues, learning proceduresResolving common user issues, remote support tasks

The Remote It Support Technician Trainee is an entry-level role focused on training and skill development, often supervised. In contrast, the Remote Help Desk Technician handles customer issues more independently, requiring some prior knowledge or certifications. Both roles are essential in IT support, but the trainee position emphasizes learning and growth.

What are popular job titles related to Remote It Support Technician Trainee jobs in Augusta, GA? For Remote It Support Technician Trainee jobs in Augusta, GA, the most frequently searched job titles are:
What job categories do people searching Remote It Support Technician Trainee jobs in Augusta, GA look for? The top searched job categories for Remote It Support Technician Trainee jobs in Augusta, GA are:
What cities near Augusta, GA are hiring for Remote It Support Technician Trainee jobs? Cities near Augusta, GA with the most Remote It Support Technician Trainee job openings:
Remote It Support Technician Trainee jobs near you

Remote Customer Support Agent (P&C)

Jerry Insurance Agency, LLC

Augusta, GA • On-site, Remote

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About the Opportunity:
Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we're on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
How you will make an impact:
  • Respond to inbound calls from existing customers
  • Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
  • Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
  • Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!

Who you are:
  • You can multitask and manage multiple competing priorities
  • You are passionate about helping others
  • Has 2+ years of experience working in a call center environment

Compensation and perks:
  • Hourly wage: $19.00 - 21.00
  • We will pay for your P&C license (expected within 60 days after starting)
  • Medical, dental, vision insurance, 401K match
  • Ability to work remotely (we provide work equipment)
  • Ongoing training and mentorship from our leadership team
  • An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai
The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
About Jerry.ai
Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers - and we're just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.

Apply