Remote It Support Technician Trainee Jobs in Appleton, WI

Current Employees and Students: If you are currently employed or enrolled as a student at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.
Position Title:
IT Business Analyst II
Job Category:
Academic Staff
Employment Type:
Regular
Job Profile:
IT Business Analyst II
Job Duties:
The IT Business Analyst II plays a key role in advancing the University of Wisconsin-Green Bay's mission to provide high-quality, accessible education while supporting strategic priorities that foster student success, community engagement, and operational excellence. This role conducts business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology (IT) solutions with business initiatives. Prepares functional, system, and program specifications. Holds a higher level of technical skills and application in their work, variation in activities, longer-term work, latitude to apply skills to solve routine problems without review, and some latitude to devise the approach and method to performing assignments. Performs routine work without supervision, seeking assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
Supports the design & development, enhancement, implementation, maintenance, and documentation of Information Technology systems and software, including those enhanced by AI. Provides IT business analysis, business process improvement and/or automation, recommendations & guidance, project management, system administration, configuration, technical & functional support, issue resolution, documentation & training, and/or reporting. Acts as a liaison between other IT staff, functional staff, and/or vendors. May serve as a primary IT contact for specific departments or divisions.
Supports one or more of the following systems and software: Customer Relationship Management (CRM), Student Information System (SIS), Event Management System, Student Resident and Property Management System, ID and Commerce System, Business Process Management (BPM) Workflow System, Electronic Door Access System, Security Camera Software, Document Imaging Software, Human Resources System, Facilities Management Software, Automated License Plate Recognition (ALPR), Emergency Alert System, Financial/Accounting Software, Electronic Health Record System, etc. Grounded in UW-Green Bay's core values, this role empowers campus success, provisions access through reliable systems, builds collaborative community, and advances fearless innovation with gratitude for the people and purpose that define the university.
Key Job Responsibilities:

• Devises or modifies moderately complex information systems including analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary

• Determines and recommends programs required for optimal problem solution within cost/performance objectives

• Participates in requirements planning and feasibility determination

• Works on tasks including project or functional requirements, functional design, functional configuration, testing, and documentation

• Trains, serves as a resource, and provides guidance to other IT business analysts on routine problems, work processes, and policies

• May work with external vendors or service providers

• Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements

• Performs project management tasks in the support of the design & development, enhancement,
  implementation, maintenance, and documentation of IT business systems and services

• Performs system administration and technical & functional support, including issue resolution,
  data reporting, configurations, evaluating systems & recommending enhancements, and/or
  business process automation

• Serves as a liaison coordinating communication and collaboration between IT staff, functional
  staff, and/or vendors

Department:
IT Enterprise Apps & Int
Compensation:
Compensation Range of $65,300 to $70,000. This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).
Required Qualifications:

• Bachelor's degree in related field or equivalent experience
• Project management skills, including experience with project planning and timelines
• Demonstrated analytical skills, including the ability to formulate and implement practical solutions to complex problems

Preferred Qualifications:

• Experience working with CRM platforms, such as Salesforce, to support business requirements, process improvements, and system enhancements
• Experience with relational databases and reporting/querying tools (e.g SQL, Crystal Reports, PeopleSoft Query, XML Publisher, etc.)
• Information technology experience including researching, developing, implementing, maintaining and integrating information system software applications
• Ability to leverage AI tools to enhance data analysis, automate routine tasks, and uncover deeper insights that inform strategic decision-making and improve operations
• Strong organizational and time management skills and proven ability to manage complex tasks, large and small, often more than one at a time within tight timeframes with broad supervision
• Experience with the implementation and/or support of a major information system or software application (e.g. Customer Relationship Management (CRM), Student Information System (SIS), Event Management System, Student Resident and Property Management System, ID and Commerce System, Business Process Management (BPM) Workflow System, Electronic Door Access System, Security Camera Software, Document Imaging Software, Human Resources System, Facilities Management Software, Automated License Plate Recognition (ALPR), Emergency Alert System, Financial/Accounting Software, Electronic Health Record System, etc.)
• Experience with the development of documentation and/or training materials
• Experience working in a customer service environment
• Experience in a higher education environment

Conditions of Appointment:
Occasional weekend or evening hours. Occasional travel in state and out of state for meetings and professional conferences
This position may have the option to work on-campus or a hybrid schedule, subject to approved telecommuting request. The home campus of this position is Green Bay.
Position is a full-time Academic Staff appointment. A pre-employment education check which includes, but is not limited to, the verification of academic credentials will be conducted on the finalist(s). A criminal conviction investigation will be conducted on the finalist(s) and if there is prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.
The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.
How to Apply:
Click the Apply button and follow the prompts on the screen.
Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following document:

• Resume
• Cover letter (optional)

Application Deadline
To ensure consideration, please submit application materials by Monday, April 27, 2026.
Contact Information:
If you have any questions, need accommodations, or submitted your application with missing materials, call or email:
Human Resources
Phone: (920) 465-2390
Email: jobs@uwgb.edu
The Successful Candidate
The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.
In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.
Benefit Details
The Universities of Wisconsin provides an excellent benefits package to meet the diverse needs of its employees. For benefits eligible positions, this includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately, and employees are fully vested after 5 years of service. The Universities of Wisconsin also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.
In addition, eligible employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually and paid parental leave. Eligible employees earn 13-27 days of vacation each year, depending on years of service and employment type.
For more details, please review the benefit quick guide linked below.

• UW System Employee Benefits Brochure
• Total Compensation Estimator

Employee Misconduct
All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of employee misconduct, sexual violence or sexual harassment. When obtaining employment reference checks, these same misconduct, sexual violence or sexual harassment questions must also be asked.
Confidentiality Statement
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).
Annual Security Report
For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our University Police website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.
UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.