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Remote It Support Specialist Jobs (NOW HIRING)

Trucordia

IT Support Specialist

Lindon, UT · On-site +1

Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions ...

Eliassen Group

IT Support Specialist

Washington, DC · Remote

$20 - $25/hr

... remote Tier 1 application support for end users of the Asset Forfeiture Program. The role will ... information (home address, bank account, or check routing number) until you have worked with ...

Texas Technology Group

Be Seen First

Remote IT Support Technician (Microsoft 365)

Houston, TX · Remote

$50K - $85K/yr

We're hiring a full-time remote support technician to own day-to-day M365 administration and ... About Texas Technology Group TTG is a managed IT services provider supporting small and mid-sized ...

Revel Staffing

IT Support Supervisor

Beaumont, TX · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

Revel Staffing

IT Support Supervisor

Jackson, MS · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

Revel Staffing

IT Support Supervisor

Tampa, FL · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

Revel Staffing

IT Support Supervisor

Sandusky, OH · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

Revel Staffing

IT Support Supervisor

San Diego, CA · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

Revel Staffing

IT Support Supervisor

Sacramento, CA · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

Revel Staffing

IT Support Supervisor

Dallas, TX · Remote

$85K - $115K/hr

Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

Our Client is seeking a Senior IT Support Specialist to join its growing IT team supporting a fully remote workforce. This role is ideal for an experienced IT professional who enjoys solving complex ...

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Remote It Support Specialist information

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$12

$24

$45

How much do remote it support specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote it support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What does a remote IT support specialist do?

A Remote IT Support Specialist provides technical assistance to users and organizations via phone, email, or remote desktop tools. They troubleshoot hardware and software issues, help with system installations and upgrades, and ensure that IT systems run smoothly. Working remotely, they can assist clients from anywhere, making support more flexible and accessible. Their responsibilities often include diagnosing problems, guiding users through solutions, and maintaining security protocols.

What are the key skills and qualifications needed to thrive as a remote IT support specialist?

To thrive as a Remote IT Support Specialist, you need a strong understanding of computer systems, networking, troubleshooting, and typically an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is crucial for day-to-day tasks. Excellent customer service, patience, and clear communication are standout soft skills in this role. These competencies ensure timely resolution of technical issues, minimize downtime, and maintain user satisfaction from a distance.

How does working as a remote IT support specialist typically differ from on-site IT support roles in terms of collaboration and communication?

As a Remote IT Support Specialist, much of your collaboration with team members and end-users is conducted through digital channels like chat, email, and video calls rather than face-to-face interactions. This requires clear written and verbal communication skills to diagnose and resolve technical issues efficiently. You may also need to adapt to different time zones and work autonomously, but most companies provide robust remote collaboration tools and regular virtual meetings to ensure team cohesion. Building strong relationships with users and colleagues remotely can be a challenge at first, but it becomes easier with proactive communication and effective documentation.

What is the difference between Remote It Support Specialist vs Remote Network Support Technician?

AspectRemote It Support SpecialistRemote Network Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentRemote, help desk, end-user supportRemote, network troubleshooting, infrastructure support
Employer & Industry UsageIT service providers, tech companies, MSPsNetwork service providers, large enterprises, MSPs

While both roles involve remote technical support, the Remote It Support Specialist primarily assists end-users with hardware and software issues, whereas the Remote Network Support Technician focuses on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap, but their core responsibilities differ based on technical focus.

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Remote It Support Specialist jobs near you
Infographic showing various Remote It Support Specialist job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

IT Support Specialist

Trucordia

Lindon, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Company Description
Extraordinary opportunity. Exceptional experience.
Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unmatched opportunities for our employees, clients and stakeholders.
We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
Trucordia Values
  1. We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
  2. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
  3. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"?
  4. We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
  5. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.

Job Description
Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions, technical troubleshooting, and day-to-day support requests, with a particular emphasis on AMS360 and other Vertafore products.
This person will serve as a knowledgeable resource for internal users, helping resolve system issues, document support interactions, and ensure employees have a smooth experience with the tools they rely on every day. The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and experience supporting business-critical insurance technology platforms
Duties and Responsibilities:
  • Respond to and resolve user support requests in a timely, service-oriented manner through phone, email, in-person, and internal ticketing channels.
  • Provide day-to-day support for AMS360 and other Vertafore products, helping users troubleshoot issues and navigate system functionality.
  • Serve as a knowledgeable resource for Agency Management System questions, escalating more complex issues when needed.
  • Troubleshoot software, access, workflow, and user-experience issues, partnering with internal teams to resolve them effectively.
  • Maintain accurate documentation of support interactions, recurring issues, resolutions, and internal service standards.
  • Support employee onboarding and system access needs related to AMS360, Vertafore products, and other business tools.
  • Assist with system enhancements, testing, user acceptance testing, and process improvements as needed.
  • Partner cross-functionally with business, IT, and operations teams to support internal users and improve the overall support experience.

Qualifications
  • At least 2 to 3 years of experience in a service desk, business systems support, or technical support role.
  • Experience supporting Agency Management Systems, with AMS360 and Vertafore product experience strongly preferred.
  • Prior experience in the insurance industry or a related business environment preferred.
  • Strong customer service skills with the ability to support users with patience, professionalism, and urgency.
  • Comfortable troubleshooting software issues and explaining technical information to non-technical users.
  • Highly organized and detail-oriented, with the ability to manage multiple support requests and competing priorities.
  • Strong written and verbal communication skills, including the ability to create clear, user-friendly documentation.
  • Collaborative team player who can work effectively with business stakeholders, IT teams, and end users at all levels.

Additional Information
Please see our company Benefits:
  • Medical, Dental, Vision
  • Life and AD&D insurance
  • FSA / HSA
  • Commuter & Child Care FSA
  • Cancer Support Benefits
  • Pet Insurance
  • Accident & Critical Illness
  • Hospital Indemnity
  • Employee Assistance Program (EAP)
  • 11 Paid Holidays
  • Flexible PTO
  • 401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the "Company") is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

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