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Remote It Support Engineer Jobs in Raleigh, NC (NOW HIRING)

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

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Showing results 21-40

All JobsIt Support Engineer JobsRemote It Support Engineer JobsRemote It Support Engineer Jobs in Raleigh, NC

Remote It Support Engineer information

See Raleigh, NC salary details

$16

$38

$66

How much do remote it support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote it support engineer in Raleigh, NC is $38.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.34 per hour, depending on experience, location, and employer.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.
Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,615 per year, or $38.8 per hour.

Enterprise Messaging & Collaboration Systems Engineer - 100% Remote

Wake County

Raleigh, NC • Remote

Full-time

Posted 27 days ago

Wake County rating

8.5

Company rating: 8.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

218th of 844 rated public administrative organizations

Job description

If you are passionate about modern workplace technologies, thrive in a dynamic environment and want your work to make a real impact across an entire organization, this opportunity is for you!

The Enterprise Messaging & Collaboration Team withinInformation Technology (IT) manages applications used Enterprise wide,primarily focused on collaboration and modernization tools. We provide design,implementation and support services to all departments within Wake County.

The Enterprise Messaging & Collaboration Team is here to keepeverything running smoothly, offer help when needed and ensure ourcollaboration platforms and services meet the needs of Wake County employees.
Plus, we're always working on new projects and systems tobetter support our Wake County employees.
As an EnterpriseMessaging & Collaboration Systems Engineer, you'll work closely withmultiple divisions within Information Technology, as well as business unitsacross the county, to provide administration, design, implementation,integration and support for the Microsoft 365 platform and relatedtechnologies. This position offers the opportunity to improve enterprisecollaboration services, implement new capabilities, troubleshoot complexissues and help modernize the County's digital workplace.

You'llmanage multiple initiatives simultaneously while supporting the Microsoft 365platform, including Exchange Online, Microsoft Teams, SharePoint Online,OneDrive, Entra ID and related Microsoft 365 services.

In this role you'll assist withplatform administration, system integrations, identity and access management,troubleshooting, governance, security, service optimization and theimplementation of new Microsoft 365 capabilities that enhance collaboration andproductivity across the organization.

NOTE: This is a 100% remote position and may besubject to 24-hour on call requirements.

NOTE:  For positions with a remote work option, all Wake County Government remote workers must reside in one of the following states or districts: North Carolina, Florida, Georgia, South Carolina, Tennessee, Texas or Virginia.

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