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Remote It Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Truist

NEXTHINK Infrastructure Engineer

Raleigh, NC · Remote

$104K - $137K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support leadership with data-driven recommendations ESSENTIAL DUTIES AND RESPONSIBILITIES Following ... remote actions, campaigns) * 4-7+ years of experience in IT engineering, EUC, or IT operations * ...

Aspire IT Systems LLC

Be Seen First

Account Executive -- United States (Remote)

Chapel Hill, NC · Remote

$110K - $220K/yr

  • Medical

  • PTO

About the role Aspire IT Systems is a technology solutions provider specializing in enterprise ... support collaboration, content creation, and modern media workflows. We are looking for an ...

Aspire IT Systems LLC

Be Seen First

Account Executive -- United States (Remote)

Chapel Hill, NC · Remote

$110K - $220K/yr

  • Medical

  • PTO

About the role Aspire IT Systems is a technology solutions provider specializing in enterprise ... support collaboration, content creation, and modern media workflows. We are looking for an ...

KEYENCE

Field Application Engineer '27

Raleigh, NC · On-site +1

$53K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... and technology. What You'll Do As a Field Application Engineer , you'll be at the forefront of ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

First Citizens Bank

Lead Software Engineer

Raleigh, NC · Remote

$183K - $225K/yr

Supports productions systems by resolving complicated issues and ensuring ongoing functionality ... Qualifications Bachelor's degree in Information Systems, Information Technology, Computer Science ...

First Citizens Bank

Lead Software Engineer

Raleigh, NC · Remote

$183K - $225K/yr

Supports productions systems by resolving complicated issues and ensuring ongoing functionality ... Qualifications Bachelor's degree in Information Systems, Information Technology, Computer Science ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: No Join a team that's shaping the ... support a rapidly growing business. You'll collaborate with experts across regions, manage ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... support you during the job application process. This is solely for job seekers with disabilities ...

Hitachi, Ltd.

Senior IT Technical Project Manager

Raleigh, NC · On-site +1

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... support you during the job application process. This is solely for job seekers with disabilities ...

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Showing results 41-60

All JobsIt Support Engineer JobsRemote It Support Engineer JobsRemote It Support Engineer Jobs in Raleigh, NC

Remote It Support Engineer information

See Raleigh, NC salary details

$16

$38

$66

How much do remote it support engineer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote it support engineer in Raleigh, NC is $38.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.34 per hour, depending on experience, location, and employer.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.
Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,615 per year, or $38.8 per hour.

IT Quality Assurance Analyst II (Remote TX, NC, AZ)

First Citizens Bank

Raleigh, NC • On-site, Remote

Full-time

Re-posted 14 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

109th of 171 rated banks

Job description

Overview
The IT Quality Assurance analyst II is responsible for ensuring the quality, stability, and compliance of Salesforce Financial Services Cloud application supporting banking and financial services operations.
This role designs and executes test plans, coordinates defect resolution with development, product and business teams and supports continuous improvement of QA processes for Salesforce FSC and related integrations.
Responsibilities
  • Lead test planning and execution for Salesforce FSC enhancements, releases, and projects, including functional, regression, integration, and user acceptance testing.
  • Develop and maintain detailed test cases, scripts, and test data aligned to business
    requirements, user stories, and acceptance criteria in an agile environment
  • Execute manual testing as needed for core FSC capabilities such as financial
    accounts, client data model, households/relationship groups, referrals, and onboarding journeys
  • Validate end-to-end processes across Salesforce FSC and integrated systems (core banking, digital channels, data warehouses, document management, and middleware such as MuleSoft), including APIs and batch processes Log, prioritize, and track defects through resolution, working closely with Salesforce admins/developers, integration teams, and product owners.
  • Perform regression testing for major and minor releases, including smoke/sanity
    testing in lower environments and production validation as needed.
  • Participate in requirements and design reviews to identify testability, quality, and control considerations early in the lifecycle.
  • Help estimate and size testing efforts (functional, regression, integration, and UAT support) as part of agile sprint planning, partnering with QA and Product Owners to ensure the test scope fits team capacity
  • Ensure test coverage for regulatory and compliance-related requirements within the Salesforce FSC solution.
  • Document and maintain QA artifacts (test plans, traceability matrices, execution logs, defect metrics) in alignment with IT quality and SDLC standards
  • Support and improve QA standards, templates, and processes, including contributions to test automation strategy for Salesforce
  • Collaborate with business stakeholders to support UAT, provide testing progress updates, and demonstrate tested functionality where needed.
  • Monitor and report key quality metrics to drive continuous improvement.

Qualifications
Bachelor's Degree and 2 years of experience in Quality Assurance experience in a Financial Services organization OR High School Diploma or GED and 6 years of experience in Quality Assurance experience in a Financial Services organization
• Hands-on experience testing Salesforce configurations (page layouts, flows,
validation rules, security model, profiles/permission sets) and custom
Apex/Lightning components
• Familiarity with financial services or banking processes (e.g., retail banking, lending,
wealth or deposits), preferably within a bank, credit union or financial institution.
• Working knowledge of QA tools such as JIRA, Test-Ray, Azure DevOps, or similar for
test and defect tracking.
• Strong understanding of integration testing concepts (REST/SOAP APIs, middleware,
data feeds) and experience validating data across systems.
• Excellent analytical documentation, and communication skills, with the ability to
collaborate effectively with technical and non-technical stakeholders.
Preferred
• Salesforce certifications such as Salesforce Administrator or Platform App Builder.
• Experience in regulated environments with strong controls and audit requirements
(banking, financial services, or insurance)
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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