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Remote It Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Baxter

Technical Support Specialist

Raleigh, NC · Remote

$64K - $88K/yr

What You'll Do * Provide remote technical troubleshooting and issue resolution for Care ... Associate degree in Information Technology, Computer Science, a technical discipline, or equivalent ...

Ascent Placement Partners

Be Seen First

Remote Software Engineer - Technical Advisor

Raleigh, NC · Remote

$150/hr

This mostly asynchronous role may be supported from anywhere in the USA - only . Role Details: Job ... Strong written communication -- explaining why code fails, not just fixing it Process Overview:

New

Truist

NEXTHINK Infrastructure Engineer

Raleigh, NC · Remote

$104K - $137K/yr

Support leadership with data-driven recommendations ESSENTIAL DUTIES AND RESPONSIBILITIES Following ... remote actions, campaigns) * 4-7+ years of experience in IT engineering, EUC, or IT operations * ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: No Join a team that's shaping the ... support a rapidly growing business. You'll collaborate with experts across regions, manage ...

Hitachi, Ltd.

Senior IT Technical Project Manager

Raleigh, NC · On-site +1

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... support you during the job application process. This is solely for job seekers with disabilities ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: Yes Step into a high-impact role with ... support you during the job application process. This is solely for job seekers with disabilities ...

KEYENCE

Field Application Engineer '27

Raleigh, NC · On-site +1

$53K - $80K/yr

... and technology. What You'll Do As a Field Application Engineer , you'll be at the forefront of ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

USM

AEM Architect - REMOTE - GC, USC

Raleigh, NC · Remote

$196K/yr

... IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore ... Substantial experience delivering and supporting solution within the digital marketing or Multi ...

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All JobsIt Support Engineer JobsRemote It Support Engineer JobsRemote It Support Engineer Jobs in Raleigh, NC

Remote It Support Engineer information

See Raleigh, NC salary details

$16

$38

$66

How much do remote it support engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote it support engineer in Raleigh, NC is $38.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.34 per hour, depending on experience, location, and employer.

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $80,615 per year, or $38.8 per hour.

Systems Engineer III - Automation (Remote)

First Citizens Bank

Raleigh, NC • On-site, Remote

Full-time

Posted 28 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 174 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
The Systems Engineer III role is an individual contributor within the Device Engineering team, part of the Digital Workplace Technology organization which drives the Bank's end user platform. This engineer will be responsible for designing and delivering automation-driven desktop and endpoint management solutions supporting the Bank's 20,000+ technology end users.
This role will have a strong focus on automation of key processes across the Digital Workplace ecosystem, including proactive health checks, system remediation, and reduction of manual operational tasks across endpoint platforms. The Systems Engineer III will collaborate across teams to design and develop processes that can be utilized by the Engineering team as well as handed off to Operational partners to increase efficiency. They will also work closely with managed services partners to assist with automation initiatives.
The ideal candidate is a self-starter with excellent communication and collaboration skills and is well versed in modern endpoint management and automation-first engineering practices. Strong working knowledge of Microsoft Endpoint Configuration Manager, Intune, Group Policy Management, Windows Operating Systems, and scripting/automation frameworks is required.
The position is remote, however occasional travel to FCB Hub Locations will be required.
Responsibilities & Qualifications
Design and Implementation:
Develop and design automated desktop management solutions, processes, and workflows to improve efficiency, scalability, and reliability. Create and maintain system documentation, automation runbooks, and reusable frameworks.
Automation & Optimization:
Identify opportunities to automate manual processes across endpoint management, including health monitoring, self-healing remediation, provisioning, and compliance enforcement. Build and maintain scripts and tools to streamline operations and improve user experience.
System Maintenance:
Monitor, maintain, and optimize desktop environments and solutions to ensure high availability, performance, security, and compliance. Leverage automation to proactively detect and resolve issues. Collaborate with internal and external partners and transition supportable solutions to operational teams.
Troubleshooting and Support:
Handle escalations, diagnose and resolve complex system and desktop issues. Provide technical support and training to IT Operations and Support personnel, with a focus on enabling automated resolution paths.
Our Technology Stack:
  • Windows 11, MacOS
  • Microsoft Endpoint Manager Configuration Manager (MECM)
  • Microsoft Intune MDM & MAM
  • JAMF cloud
  • Citrix running on ESX, AVS, and Azure Virtual Desktop
  • Lenovo laptops and desktop. Mac hardware
  • CyberArk EPM
  • Absolute Control
  • Nexthink

Responsibilities:
  • DESKTOP COMPUTER OPERATING SYSTEMS - Contributes to the design, build, test, deployment, and automation of desktop operating system standards utilizing desktop management tools, scripting frameworks, and centralized directory policies. Continuously evaluates opportunities to reduce manual intervention through automation.
  • AUTOMATION ENGINEERING - Designs and develops automation solutions for endpoint lifecycle management, including provisioning, patching, compliance, and remediation. Implements proactive health checks and self-healing mechanisms to improve system reliability and end user experience.
  • MULTI-TIER AND CLOUD INFRASTRUCTURE - Contributes to the design, build, test, deployment, and automation of multi-tier on-premise and cloud-based solutions that deliver end user services. Ensures platform resiliency through scalable and automated approaches.
  • CONFIGURATION MANAGEMENT - Contributes to the design and automation of configuration management systems to efficiently distribute operating system upgrades, patches, drivers, and software across a global network.
  • TEAM PLAYER - Acts as a team player supporting peers, department management, and business unit leadership to fulfill operational service levels, department initiatives, and project deliverables. Champions an automation-first culture. Believes in and adopts a "70% agreement, 100% commitment" attitude.
  • DOCUMENTATION - Contributes to high quality documentation including roadmaps, architectural designs, automation frameworks, and project plans. Builds and maintains procedures and runbooks that support a scalable and sustainable enterprise environment.
  • AGILE WORK METHODS - Organizes work and continuous improvement ideas through Agile iterative planning and execution. Identifies opportunities to improve user experience, efficiency, regulatory compliance, and cost savings through automation.
  • CHANGE MANAGEMENT - Learns and follows the bank's change and release management processes, incorporating automation into safe and repeatable release practices.
  • RISK MANAGEMENT - Understands and applies a risk-based approach to work prioritization and delivery. Evaluates automation solutions for risk and compliance impacts and articulates effectively with risk partners and leadership.
  • SUBJECT MATTER EXPERT - Acts as an expert resource for multiple DWT technology stack components, with a strong emphasis on automation capabilities and tooling. Stays abreast of industry trends and emerging automation technologies.
  • TECHNOLOGY SUPPORT - Acts as a Tier 3 support resource and assists lower-level support groups with resolving complex desktop issues. Focuses on eliminating recurring issues through automated solutions rather than manual fixes.

Qualifications:
Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer
Preferred Qualifications:
Skills/Experience
  • 5+ years working with desktop operating systems management and infrastructure
  • 3+ years performing desktop engineering in the financial industry
  • Strong experience with PowerShell or equivalent scripting for automation
  • Experience building automated workflows, health checks, and remediation solutions
  • 1-3 years in an Agile delivery environment
  • 1-3 years using Jira, Confluence, or Azure DevOps
  • Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations

Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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