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Remote It Manager Jobs in Raleigh, NC (NOW HIRING)

Abrigo

IT Third-Party Risk Manager

Raleigh, NC · Remote

Abrigo is seeking an IT Third-Party Risk Manager to lead the Third-Party Risk Management Program ... IT Risk & Assurance and is part of Abrigo's CISO organization. This is a remote first role ...

Abrigo

IT Third-Party Risk Manager

Raleigh, NC · Remote

Abrigo is seeking an IT Third-Party Risk Manager to lead the Third-Party Risk Management Program ... IT Risk & Assurance and is part of Abrigo's CISO organization. This is a remote first role ...

Sageworks

IT Third-Party Risk Manager

Raleigh, NC · Remote

Abrigo is seeking an IT Third-Party Risk Manager to lead the Third-Party Risk Management Program ... IT Risk & Assurance and is part of Abrigo's CISO organization. This is a remote first role ...

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How much do remote it manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for remote it manager in Raleigh, NC is $72,632.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $87,500.00 per year, depending on experience, location, and employer.

What does a remote IT manager do?

A Remote IT Manager oversees an organization's IT infrastructure, ensuring systems run smoothly, securely, and efficiently from a remote location. They manage IT teams, implement technology strategies, troubleshoot technical issues, and ensure cybersecurity best practices. Communication and collaboration tools are essential for coordinating with teams and supporting business operations across different locations.

What are some common challenges faced by remote IT managers and how can they be addressed?

Remote IT Managers often encounter challenges such as coordinating across time zones, ensuring consistent communication, and maintaining network security for a distributed workforce. Leveraging collaboration tools like Slack, Teams, and project management platforms helps streamline communication, while implementing strict security protocols supports data protection. Regular virtual check-ins and clear documentation can also foster team cohesion and transparency. Proactively addressing these challenges enables Remote IT Managers to keep their teams productive and IT systems running smoothly no matter where employees are located.

What are the key skills and qualifications needed to thrive in the remote IT manager position, and why are they important?

To excel as a Remote IT Manager, a robust background in information technology, leadership, and project management is essential, often supported by a bachelor’s degree in IT or a related field. Familiarity with cloud platforms (like AWS or Azure), enterprise software, network security protocols, and certifications such as CompTIA, PMP, or ITIL are typically expected. Exceptional communication, problem-solving abilities, and time management are critical soft skills for success in distributed teams. These skills ensure smooth IT operations, effective virtual collaboration, and the ability to address technical challenges promptly in a remote environment.

What are the most commonly searched types of Remote It jobs in Raleigh, NC?

The most popular types of Remote It jobs in Raleigh, NC are:

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For Remote It Manager jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Remote It Manager jobs in Raleigh, NC are:

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Cities near Raleigh, NC with the most Remote It Manager job openings:

Remote It Manager jobs near you
Infographic showing various Remote It Manager job openings in Raleigh, NC as of September 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $72,632 per year, or $34.9 per hour.

Senior Manager IT - Unified Communications Operations (Remote)

Raleigh, NC • Remote

First Citizens Bank
See more jobs at First Citizens Bankexternal

Full-time

Re-posted 6 days ago

First Citizens Bank rating

7.3

Company rating: 7.3 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.

The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations


Responsibilities & Qualifications

Duties and Responsibilities:

Leadership & Operational Management

  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations

  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives

  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance

  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Position Specific Skills:
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design

Qualifications:

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1


Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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