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Remote It Helpdesk Jobs in Alaska (NOW HIRING)

SAIC

ANC Remote Pilot Operator

Anchorage, AK · On-site +1

We are looking for a Full-time, Remote Pilot Operator (RPO) candidate to join the SAIC Controller ... IT, enterprise IT, engineering services, and professional services. We integrate emerging ...

SAIC

ANC Remote Pilot Operator

Anchorage, AK · Remote

Information Technology Subcategory: Computer Operator Schedule: Full-Time Shift: Day Job Travel: No ... Public Trust Potential for Remote Work: ORA_ON_SITE Description * PLEASE NOTE: This is NOT a UAS ...

NANA Management Services

The Remote Billeting Supervisor is responsible for overseeing the day-to-day billeting operations ... Identify, evaluate, and communicate software or system issues to management, IT support, and ...

GCI

Desktop Technician I (Future Opening)

Anchorage, AK · On-site +1

$20.75 - $26.25/hr

Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with ...

micro1 AI

Senior Counsel - Remote

Anchorage, AK · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... a collaborative, technology-driven environment. Scope of Work * Conduct comprehensive legal ...

micro1 AI

Senior Legal Consultant - Remote

Anchorage, AK · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... a collaborative, technology-driven environment. Scope of Work * Conduct comprehensive legal ...

Zuzick & Associates

Zuzick Organization is seeking a driven Sales Team Leader to help grow and mentor a high-performing ... information about their benefits Conduct virtual client meetings via Zoom to present insurance ...

The Gypsy Travel

Remote Travel Advisor

Anchorage, AK · Remote

$35K - $85K/hr

Enjoy helping others? Looking for a flexible opportunity that fits around your life? The Gypsy ... Comfortable learning new technology * Strong communicator * Customer-focused * Coachable and eager ...

McQuade Organization

... help them make informed decisions -Host virtual meetings to review benefits, plan updates, and ... information and timely responses - Act as the main point of contact for clients regarding their ...

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All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Alaska

Remote It Helpdesk information

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Alaska? The most popular types of It Helpdesk jobs in Alaska are:
What are popular job titles related to Remote It Helpdesk jobs in Alaska? For Remote It Helpdesk jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Alaska look for? The top searched job categories for Remote It Helpdesk jobs in Alaska are:
What cities in Alaska are hiring for Remote It Helpdesk jobs? Cities in Alaska with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Alaska as of August 2026, with employment types broken down into 76% Full Time, 14% Part Time, and 10% Contract. Highlights an 100% Remote job distribution.

Cloud Systems Administrator-Remote

ACT1 Federal

Anchorage, AK • On-site, Remote

$100K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Position Title: Cloud Systems Administrator
Location: Anchorage, AK
Category: Funded
Schedule (FT/PT): FT
Travel Required: N/A
Shift: Day
Remote Type: on-site *open to remote work for qualified candidates*(must be able to work AKDT time zone core hours)
Clearance required: Active Secret
Division: international Cooperation
Salary Range: $100,000-$105,000
Who is ACT1 Federal? ACT1 Federal LLC is a 100% employee-owned company. We've served the Department of Defense (DoD) for nearly thirty years. Our core missions include weapon systems engineering, logistics, space domain expertise, global defense and security, business and financial management for security assistance and major defense articles, as well as military training and arctic security. Join us!
Description: This position is located in Anchorage, AK and supports the Ted Stevens Center for Arctic Security Studies (TSC), the newest of six Department of War regional centers. As ACT1's senior IT professional supporting the TSC, you will work closely with the ACT1 team, the Government IT team, the Associate Director of Mission Support and other TSC leaders.
Responsibilities:
  • Administrator for a MS Azure GCC High cloud environment.
  • Assist w/ the administration of the government NIPRNET and SIPRNET networks, as required.
  • Serve as the TSC point of contact for all IT initiatives and the escalation point for Tier 2 and Tier 3 issues; propose IT solutions for the TSC.
  • Manage user accounts on multiple network enclaves and ensure proper documentation is completed IAW Department of War and other federal regulations.
  • Coordinate with internal and external USG IT departments and offices to ensure the TSC GCC environment is compliant with Department of War instructions, regulations and cyber technical orders; provide team IT support as required or requested.
  • Set up, establish and run program IT, to include supporting virtual distance learning programs via various means.

Requirements
Basic Qualifications:
  • Bachelor's degree in a computer-related field or a minimum of two (2) ears of experience with cloud-based information systems or certification in a cloud-based information system.
  • Minimum of two (2) years of experience working in U.S. Government computer systems, knowledge of Department of War IT policy and regulations.
  • Current IAM Level 2 Certification (CompTIA Security+ desired)
  • Secret Clearance (or the ability to obtain and hold a secret clearance)

Preferred Qualifications:
  • Experience with Microsoft Azure and Microsoft 365
  • Experience with Microsoft Graph
  • Experience with Entra ID
  • Experience with Intune
  • Experience with Sentinel
  • Experience with Zero Trust Architecture
  • Experience with scripting

Benefits
  • Medical/Dental/Vision Insurance
  • ACT1 Employee Stock Ownership Plan (ESOP)
  • Company Paid Life and AD&D Insurance
  • Company Paid Short-Term Disability
  • Voluntary Long-Term Disability
  • Flexible Spending Accounts (FSA)
  • Health Savings Account (HSA)
  • 401K with employer match
  • Paid Time Off
  • Paid Holidays
  • Parental Leave
  • Military Leave
  • Education, Training & Professional Development
  • Voluntary Accidental Injury/Critical Illness/Hospital Care
  • Voluntary Pet Insurance, Legal Resources, and Identity Protection

Salaries are commensurate with experience and qualifications, as well as market and business considerations.
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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