Remote It Help Desk Jobs in Rochelle, IL (NOW HIRING)

Become a champion of hope.
At Rosecrance, we've been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you're ready to make a meaningful impact, we're ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.
Position Summary
The Access Counselor - Specialized Services plays a key role in coordinating access to care for clients, ensuring timely and effectively solutions while supporting business development efforts. Primarily focused on access coordination, this position will contribute to building relationships with referral sources and expanding service opportunities. This position will demonstrate flexibility in meeting the needs of professional sources, collaborate with internal and external stakeholders to identify growth opportunities, and maintain a strong community present through regular outreach, meetings and events.
Qualifications

• Master's Degree in Psychology, Social Work, Counseling, or related behavioral health field
• Licensed in Illinois as an LPC, LSW or LMFT
• Must qualify as a QMHP per Illinois Department of Mental Health Rule 132
• Proven experience in behavioral health, social service, or related field
• Experience in coordinating care with hospital systems, Employee Assistance Programs, or other safety sensitive populations
• Strong problem-solving abilities and organizational skills to manage complex cases and coordinate care
• Excellent communication and interpersonal skills, both written and oral, for building effective relationships
• Ability to present and coordinate information for clients, staff, and community sources
• Strong computer skills required, including proficiency in operating various software applications, and navigating digital platforms effectively
• Familiarity with the Chicago and Rockford regions preferred
• Valid driver's license and the ability to meet agency insurance requirements
• Belief in the mission and vision of Rosecrance

Responsibilities:
1. Work hours prescribed and any additional hours deemed necessary for responsibilities assigned, including some evening and weekend availability.
2. Serve as the primary point of contact for professional referral sources and clients, ensuring a seamless intake process.
3. Assess client needs, determine eligibility, and coordinate services promptly and effectively.
4. Collaborate with clinical and administrative teams to address client challenges and expedite solutions.
5. Maintain detailed records and ensure complicate with regulatory and organizational standards.
6. Building and maintain relationships with referral sources, including community organizations, healthcare providers, and local agencies.
7. Collaborate with the business development team to identify and pursue new opportunities for growth.
8. Represent the organization at community events, networking functions, and professional meetings.
9. Engage with internal and external stakeholders daily to ensure alignment of access and growth strategies.
10. Participate in cross-functional team meetings to share insights and updates.
11. Spend at least one day per week in the community, meeting with referral sources and attending relevant events.
12. Act as a liaison between the organization and the community, fostering trust and partnership.
13. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
14. Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
15. Deliver exceptional customer service consistently to every customer.
16. Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance.
17. Assume other related responsibilities as assigned by leadership.
Schedule:

• Hours: Tuesday - Saturday 8:30AM-5:00PM

Work Location: Remote Role- Based out of Rosecrance Mulford Office
Work Mode: Remote
Compensation
• Starting Pay: $64,692.99 year (based on education, experience, and credentials)
Our Benefits
Rosecrance values its employees and offers a comprehensive benefits package for you and your family:
• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility
Who We Are
Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.
We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.
Our Health and Safety Commitment
We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.
Equal Employment Opportunity
Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability,
marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.
Our Partnerships
• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.