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Remote It Help Desk Jobs in Rochelle, IL (NOW HIRING)

During the recruiting process, ARIS Technology will not ask for personal information or extend a ... FTC-HELP (877-382-4353) and/or the social media provider's fraud department. Even the best ...

... Information We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our ... to help us reimagine insurance. We are actively hiring for a Commercial Pricing Manager, Remote!

CompTIA A+ Tutor

Dekalb, IL ยท Remote

$25 - $40/hr

... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ... Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks.

During the recruiting process, ARIS Technology will not ask for personal information or extend a ... FTC-HELP (877-382-4353) and/or the social media provider's fraud department. Even the best ...

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Remote It Help Desk information

See Rochelle, IL salary details

$12

$22

$32

How much do remote it help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote it help desk in Rochelle, IL is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What job categories do people searching Remote It Help Desk jobs in Rochelle, IL look for? The top searched job categories for Remote It Help Desk jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Remote It Help Desk jobs? Cities near Rochelle, IL with the most Remote It Help Desk job openings:
Infographic showing various Remote It Help Desk job openings in Rochelle, IL as of July 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,825 per year, or $22.5 per hour.

Robotics Software Engineer

ARIS Technology

Hinckley, IL โ€ข On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


Job description

Robotics Software Engineer

Hinckley, IL (~ 50 miles west of Chicago)

Remote

Position Summary

Join our dynamic team and contribute to the design and development of cutting-edge automated robotic 3D metrology and inspection systems that are transforming manufacturing and repair industries. In this role, you will have the unique opportunity to work at the intersection of advanced robotics, 3D scanning technology, digital twin, simulation, and AI / Autonomy. With a focus on improving product quality in industries such as aerospace, defense and automotive, you will be part of a growing industry with immense potential. If you are passionate about pushing the boundaries of technology and making a tangible impact on the future of manufacturing by applying cutting edge technology and advanced software, this is the role for you!

We are seeking a highly skilled Robotics / Perception Software Engineer with experience specializing in writing advanced robotics control, tool pathing and motion planning, system drivers for integration, and software platform for managing multi-hardware / multi-software workflows. The ideal candidate will have a strong background in developing software solutions involving interaction with hardware systems. This role is pivotal in advancing our automated robotic systems' intelligence, reliability, and autonomy, aimed at enhancing manufacturing processes by reducing process waste and improving product quality.

For the qualified and experienced candidate, this position will be remote.

Primary Responsibilities

  • Design, develop, and maintain software applications for managing hardware components and their workflows including collaborative robots, 3D scanners, high precisions cameras non-destructive testing equipment, image processing, robotic tool pathing / motion planning, digital twins.
  • Implement and optimize drivers that facilitate smooth integration of various hardware and software components
  • Collaborate with cross-functional teams to develop scalable, plug-and-play software architecture for integrating different types of technologies
  • Work on image localization and data acquisition to gather, normalize, and prepare multi-modal sensor data for further analysis and consumption
  • Develop APIs and interfaces that allow third-party applications to integrate seamlessly with our software platform
  • Debug and troubleshoot system issues, ensuring robust performance of hardware-software interactions in real-time environments
  • Contribute to the continuous improvement of software solutions, including enhancing system flexibility, reliability, and performance
  • Write and maintain technical documentation to support development and deployment activities
  • Participate in code reviews, architectural discussions, and team meetings to ensure alignment with project goals and best practices
  • Confer with project team members to identify and resolve problems
  • Perform risk assessments to develop response strategies
  • Advise management on product and other improvements
  • Collaborate with engineers and others on a regular basis

Required Qualifications

  • Professional experience in software engineering (generally at least 5 years is expected), with a focus on collaborative robots, 3D perception, and motor control
  • Strong understanding of software design patterns and hardware-software interfaces design
  • Familiarity with robotics frameworks, such as ROS, and experience in working with various communication protocols
  • Applied knowledge and best practices, such as Agile software development, DevOps, automated unit testing, system test automation, tools such as Jira for requirement management GitHub for code and configuration management
  • Excellent problem-solving skills, with a history of handling complex technical challenges
  • The ability to work in a fast-paced environment where priorities change, as typical in a small start-up
  • Prioritize tasks efficiently and effectively
  • Success in communicating with peers, leadership, and other valued stakeholders
  • The ability to work collaboratively in a team setting
  • A history of explaining complex concepts clearly and providing sound technical solutions
  • Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field
  • Accustomed to complex problem solving; identification, information review, options development, and evaluation, as well as solutions implementation
  • Experience in learning new relevant information and, as needed, interpreting the information for others
  • Ability to translate complicated business requirements into multiple solution options and explain the benefits and disadvantages of various approaches

Qualifications for a Cultural Fit

  • A safety mindset applied at work everyday
  • Creative thinking and innovation
  • Exceptional analytical, critical thinking, problem-solving, and decision-making skills
  • Success working independently as well as within teams, regardless of the location
  • Time management skills, including a history of prioritizing tasks and meeting deadlines
  • Exceptional communication skills, including listening and processing ideas, oral and written communication; must be able to explain technical matters with non-technical stakeholders
  • Collaborates well with others and shows them respect - we work within our teams and across the organization; we partner with our customers, vendors, and other stakeholders
  • Ability to translate client requirements into multiple solution options and explain the benefits and disadvantages of various approaches
  • A history of being organized, accomplishing goals, and producing impressive results
  • A flexible mindset - when change occurs, you remain resilient
  • Demonstrated accountability in your daily work and special projects

ย 

Preferred Qualifications

  • Proficiency in C++, C#, Python, and frameworks such as WebSocket, and gRPC protocols, MS Windows, and Linux
  • Strong experience in advanced tool pathing and motion planning
  • Digital twin and simulation of robotic systems
  • Ray tracing or related technologies
  • Experience with autonomous systems
  • Experience building software that controls hardware, with a focus on collaborative robots, 3D scanners, and motor control
  • Experience with real-time data acquisition, processing, and storage from sensors or robotic systems
  • Proven track record of developing and integrating software for automated robotic systems
  • Knowledge of gRPC framework
  • Industrial Automation experience, with an understanding of robotics
  • Understanding of 3D Scanning
  • Knowledge of Metrology
  • Prior work experience with Jira
  • Agile methodology
  • Professional experience with GitHub
  • Experience with a tech start-up, other small start-up, and/or a matrix environment

Benefits

  • Matching 401(k)
  • Paid Time Off (PTO)
  • Medical Insurance (up to 100% company paid monthly premium)
  • Dental Insurance
  • Vision Insurance
  • Health Advocate
  • Flexible Spending Account
  • Health Savings Account
  • Employee Assistance Program
  • Disability Insurance
  • AD&D Insurance
  • Life Insurance
  • Pet Insurance, Aflac, Legal Plan & other voluntary benefits
  • Commuter Benefits
  • Casual Dress
  • Employee Discounts

ARIS Technology is a drug-free workplace.

All offers of employment at ARIS Technology are contingent upon clear results of a thorough background check.

U.S. citizenship is required for this position due to federal contract requirements, clientsite access restrictions, and compliance with exportcontrolled information under applicable federal regulations (ITAR/EAR).

Applicants must be currently legally authorized to work in the United States on a full-time basis without sponsorship from ARIS Technology.

ARIS Technology participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Hatred, bigotry, and antisemitism violate our company's core principles and impact all of us.

About ARIS Technology

ARIS Technology is an advanced system integrator, which designs, builds, installs, trains, and supports intelligent turn-key robotic 3D scanning systems end-to-end. ARIS systems are powered by our proprietary software, making it easy for operators to perform complex 3D metrology with little training, using advanced technologies in digital twin, simulation, and AI / ML. We also provide various Human-Robot Interaction (HRI) via hand-guided collaborative robot (cobot) programming, haptic sensing, or VR / AR. Our intelligent and human-friendly metrology solution can help with 3D inspection, 3D metrology-based robotic manufacturing (e.g., welding, grinding, CSAM / WAAM), or AI training for failure prediction (e.g., predicting metal deformation from in-situ monitoring data). Visit www.aristechnology.com to learn more about our dynamic, growing technology company.

As a federal contractor, we are proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, and we actively seek priority referrals of protected veterans.

We provide reasonable accommodations to qualified applicants with disabilities. If you need assistance or an accommodation due to a disability, you may contact us at info@aristechnology.com. Requests will be evaluated on a casebycase basis and will not affect your opportunity for employment.

We do not discriminate against applicants or employees for discussing or disclosing their pay or the pay of others. Certain employees who have access to compensation information as part of their job may only share that information when required by law, an investigation, or a formal complaint.

Beware of any third party contacting you about this position and fraud. During the recruiting process, ARIS Technology will not ask for personal information or extend a job offer via social media or email. Please read email and web addresses carefully. If someone contacts you and it seems too good to be true, it probably is. If an incident occurs to you, your next steps could include contacting the Federal Trade Commission (FTC) at www.cybercrime.gov or 877-FTC-HELP (877-382-4353) and/or the social media provider's fraud department.

Even the best candidates sometimes do not meet every qualification. If you have applicable experience, are interested in continual learning, and feel you are prepared to succeed in this position, we encourage you to apply.

Job Type: Full Time

Department: Engineering

Travel Required: 5% or less