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Remote It Asset Management Jobs in Delaware (NOW HIRING)

Mantis Innovation

BMS Estimator (Remote)

Wilmington, DE · On-site +1

$125K - $155K/yr

... and long-term asset management-across commercial and industrial portfolios, data centers, and ... Responsible for clarifying the SOW by issuing Requests For Information (RFIs) during the bid ...

ChristianaCare

Coder III -REMOTE

Newark, DE · Remote

This position is 100% remote and we encourage national candidates to apply * We provide equipment ... as other IT project support as deemed necessary by the coding management team. * Works with the ...

ChristianaCare

Coder III- REMOTE

Newark, DE · Remote

This position is 100% remote and we encourage national candidates to apply * We provide equipment ... as other IT project support as deemed necessary by the coding management team. * Works with the ...

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Remote It Asset Management information

What is remote IT asset management?

Remote IT asset management is the process of tracking, monitoring, and maintaining an organization’s IT assets, such as computers, software, and network equipment, from a remote location. This approach enables IT teams to manage devices and software across different sites without being physically present, increasing efficiency and reducing downtime. It often involves using specialized software tools to automate inventory tracking, software updates, and compliance checks, ensuring all assets are secure and up-to-date.

What are the key skills and qualifications needed to thrive as a remote IT asset management professional?

To excel in Remote IT Asset Management, you need a solid understanding of IT hardware and software inventory processes, asset lifecycle management, and often a relevant degree or certification such as ITIL or CompTIA IT Asset Management. Familiarity with asset management systems like ServiceNow, Lansweeper, or IBM Maximo, as well as proficiency in remote collaboration tools, is typically required. Strong organizational skills, attention to detail, and effective communication are vital soft skills for coordinating with distributed teams and ensuring data accuracy. These competencies are crucial for maintaining compliance, optimizing asset utilization, and supporting cost-effective IT operations in remote work environments.

What are some common challenges faced by professionals in remote IT asset management, and how can they be addressed?

One common challenge in remote IT Asset Management is maintaining accurate, real-time visibility of hardware and software assets across distributed locations. This often requires the use of robust asset tracking tools and clear communication channels with on-site contacts. Professionals must also ensure compliance with licensing agreements and security policies, which can be more complex when assets are offsite. Regular audits, automation, and standardized processes help address these challenges, making organization and collaboration with IT support teams crucial.

What is the difference between Remote It Asset Management vs Remote IT Support Specialist?

AspectRemote It Asset ManagementRemote IT Support Specialist
Primary FocusManaging and tracking IT assets, inventory, and lifecycleProviding technical support and troubleshooting for users
Required SkillsAsset tracking, inventory management, basic networkingTroubleshooting, software/hardware support, customer service
CertificationsIT Asset Management certifications, CompTIA A+CompTIA A+, Microsoft Certified, Cisco certifications
Work EnvironmentAsset databases, management tools, remote monitoringHelp desks, remote support tools, user interaction

While both roles involve remote work within the IT industry, Remote It Asset Management focuses on tracking and managing IT assets, whereas Remote IT Support Specialists provide direct technical assistance to users. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

What are popular job titles related to Remote It Asset Management jobs in Delaware?

For Remote It Asset Management jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Remote It Asset Management jobs in Delaware look for?

The top searched job categories for Remote It Asset Management jobs in Delaware are:

Remote It Asset Management jobs near you
Infographic showing various Remote It Asset Management job openings in Delaware as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Engineer, Client Services

IT Solutions Consulting LLC

Wilmington, DE

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Engineer, Client Services is part of the Managed Services team responsible for supporting one (or multiple) clients and handling inbound and escalated inquiries for the client's products and services. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Requirements
Responsibilities:
  • Answering technical service calls and creating customer tickets.
  • Must have excellent troubleshooting skills, be able to triage a customer's issue, getting to the root of the problem in a timely matter and document issue(s).
  • Provides phone support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
  • Ensures creation of tickets and escalation to appropriate group(s).
  • Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Work regularly with the client's internal service and project coordinators who assign tickets.
  • To troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.
  • Provide superior service to customers and clients with limited supervision consistently.
  • To carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
  • Provides emergency on-call support on a rotating schedule.
  • Maintains excellent communication with Network Operation Center team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation
  • Travel onsite to the client office as defined to provide services. Days not spent traveling will be worked onsite at IT Solutions or, at times, working from home.

Experience
Knowledge, Skills, and Abilities:
  • Confident and comfortable with client facing activity.
  • Strong oral and written communication skills
  • Communicate effectively with internal team members, customers, clients, and stakeholders.
  • Maintains the ability to stay organized and be detail oriented.
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
  • Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
  • Ability to lift at least 50 pounds and be comfortable with climbing up step ladders.

Required Skills and Experience:
  • Bachelor's Degree, or equivalent level of experience in related field
  • 3 years in a helpdesk role, triaging reported issues and incidents by customers.
  • 2+ years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
  • Experience in implementation, configuration, management, and troubleshooting of the following technologies:
  • Windows Server 2008-16;
  • Remote Desktop Services (Multi-Server Farm w/ Secure Gateway);
  • Active Directory and Group Policy;
  • SSL Certificates
  • Microsoft Exchange 2010-16
  • Office 365 Exchange Online & Office 365 SharePoint Online
  • VMWare ESXi and vCenter Server
  • Cisco ASA and SonicWall firewalls
  • Remote Access VPNs and Site-to-Site VPNs
  • Basic router and switch configurations (VLAN / Redundant WAN)
  • Wireless Access Points and/or Controllers

Certificates, Licenses, Registrations
  • CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus
  • Must have reliable transportation. The majority of work is to be done at client offices with some work to be done from your home.

Compensation Package
ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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