2

Remote Internship Helpdesk Jobs in Washington (NOW HIRING)

Federal Legislative Intern

Washington, DC ยท On-site +1

$17 - $22/hr

Interns will have the option of remote or hybrid schedules. WCS combines the power of its zoos and ... C. Objectives: * Help track developments in Congress and relevant Federal Agencies related to ...

Showing results 21-40

Remote Internship Helpdesk information

What are the key skills and qualifications needed to thrive as a remote internship helpdesk professional?

To excel as a Remote Internship Helpdesk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT support or customer service, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Exceptional communication skills, patience, and the ability to work independently are valuable soft skills in this remote role. These competencies ensure efficient support delivery, high user satisfaction, and smooth technical operations for interns and staff.

What is the difference between Remote Internship Helpdesk vs Remote IT Support Intern?

AspectRemote Internship HelpdeskRemote IT Support Intern
CredentialsBasic IT knowledge, customer service skillsBasic IT knowledge, troubleshooting skills
Work EnvironmentRemote, customer-facingRemote, technical support
Employer & IndustryTech companies, customer service centersIT firms, tech departments
Search & Comparison IntentUnderstanding entry-level support rolesLearning technical troubleshooting internships

The Remote Internship Helpdesk typically focuses on customer service and basic IT support in a remote setting, often involving handling user inquiries. The Remote IT Support Intern emphasizes technical troubleshooting and problem resolution skills. Both roles are entry-level, remote, and relevant in tech industries, but they differ mainly in technical depth and customer interaction focus.

What is a remote internship helpdesk?

A Remote Internship Helpdesk is a support service designed to assist remote interns with any technical, administrative, or general questions they may have during their internship. The helpdesk typically provides guidance on onboarding, troubleshooting issues with software or communication tools, and answering queries about company policies or procedures. It plays a vital role in ensuring interns feel supported and connected, even when working from a distance. By offering timely solutions and resources, the helpdesk helps remote interns have a smoother and more productive internship experience.

How does a remote internship helpdesk typically collaborate with other departments to resolve technical issues for interns?

A Remote Internship Helpdesk frequently collaborates with IT, HR, and internship program coordinators to address and resolve technical issues that interns encounter. When an intern submits a ticket, the helpdesk may coordinate with IT to troubleshoot hardware or software problems, or with HR to resolve account access concerns. Regular communication and clear documentation are essential for tracking the status of issues and ensuring timely solutions. This collaborative approach helps maintain a seamless onboarding and support experience for interns working remotely.

What cities in Washington are hiring for Remote Internship Helpdesk jobs?

Cities in Washington with the most Remote Internship Helpdesk job openings:

Internships at APA - Business Innovation & Growth, Learning and Development (L&D) Operations

APA

Washington, DC โ€ข On-site, Remote

$16.50 - $22/hr

Part-time

Re-posted yesterday


Job description

We are currently accepting applications from graduate students for a paid internship in Spring 2026.

About the APA BIG L&D Ops Office:

  • The APA/APA Services (APASI) Business Innovation and Growth Office is the strategic driver of new revenue sources advancing the missions of APA and APA Services. With a focus on deploying solutions across for-profit industries, APA/APASI L&D Ops is developing products to improve individual well-being and business solutions to help solve some of the worldโ€™s most pressing issues.
  • https://www.apa.org/about/business-innovation-growth

Requirements:

  • A student currently enrolled in a doctoral program of study and who has completed a masterโ€™s program in Psychology, Industrialโ€“Organizational Psychology, Organizational Behavior, Human Factors, or a related discipline.
  • Foundational knowledge of organizational psychology, such as motivation, learning, performance, well-being, and workplace behavior.ย 
  • Strong written communication skills, with the ability to translate academic research into clear,ย accurate, non-technical summaries for learning & development and business audiences.ย 
  • The 4-month internship is a 20-hour/week, fully remote position. Interested students must reside in a state that meets APAโ€™s residency requirements.
  • Experience working in cloud-based collaboration environments, particularly Microsoft OneDrive and/or Google Workspace (Docs, Sheets, Drive), including shared folders and version-controlled documents.ย 
  • Professional digital communication skills, including clear written comments, responsiveness in shared platforms, and respect for collaborative workflows.ย 

Interns can expect to learn the following:

  1. Applied research skills in organizational psychology, including literature review, evidence synthesis, and translating research into practice-relevant insights.ย 
  2. Experience evaluating the quality, limits, and applicability of psychological research for workplace learning and development contexts.ย 
  3. Exposure toย interdisciplinary collaboration, including working with instructional designers and applied psychologists.ย 
  4. Professional judgment inย identifyingย risks of overgeneralization, misapplication, or ethical concerns when applying psychological science.ย 
  5. Familiarity with how psychological evidence is reviewed, refined, and approvedย by subject matter experts across psychologicalย disciplinesย forย appliedย corporate L&Dย solutionsย designed for customer-learnersย in businessย environmentsย 

Scope of work:

  • Conducting structured literature reviews and applied research in organizational psychology.ย 
  • Synthesizing research findings into clear, accessible summaries for non-psychologist stakeholders.ย 
  • Providing subject-matter input on draft training content, includingย identifyingย potential inaccuracies or overstatementsย (i.e.,ย statementsย that areย made asย if informed by psychological scienceย but are in fact not).ย 
  • Participating in meetings or reviews related to research use in L&D projects.ย 
  • Engaging inย feedback cycles to understand how psychological research is translated intoย finalizedย training materials.ย 
  • Interns will not design, build, orย finalizeย training products.

Job Location - Remote:ย APA internships may be considered for remote work eligibility as defined in APAโ€™s Flexible Work Policy and are subject to approval.ย Remote work interns may not work from the following states or U.S. territories:ย Alaska, Arkansas, California, Colorado, Guam, Hawaii, Iowa, Louisiana, Mississippi, Montana, Nebraska, New York, North Dakota, Ohio, Puerto Rico, Rhode Island, U.S. Virgin Islands, Washington, Wyoming.ย 

To apply for ourย internship program, click on the โ€œApply Nowโ€ button. APA requests a cover letter and resume as attachments with all applications.ย Please note that due to the high volume of applications, we request that students combine all application materials into one document (i.e. PDF) before submitting their application. Please note that we are not able to acknowledge each applicant; only those applicants selected for an interview will be contacted by the hiring manager.ย If you have any questions, please emailย internship@apa.org.ย 

The American Psychological Association is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, personal appearance, familial status, family responsibilities, matriculation, political affiliation, genetic information, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.