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Remote Internship Helpdesk Jobs in Virginia (NOW HIRING)

DeBerry Federal

Sales Intern

Mclean, VA · Remote

$15.25 - $20.50/hr

Remote Schedule: Flexible About the Opportunity DeBerry Federal is looking for ambitious, self ... helpful but not required . Compensation This is a performance-based internship . Interns are ...

WinRed

Fall 2026 Part Time Intern

Arlington, VA · On-site +1

$17.25 - $23/hr

The WinRed Internship is fully remote, and we encourage individuals from across the United States ... Your job will be to learn about the platform and help our full-time staff in various departments.

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Remote Internship Helpdesk information

What are the key skills and qualifications needed to thrive as a Remote Internship Helpdesk professional, and why are they important?

To excel as a Remote Internship Helpdesk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT support or customer service, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Exceptional communication skills, patience, and the ability to work independently are valuable soft skills in this remote role. These competencies ensure efficient support delivery, high user satisfaction, and smooth technical operations for interns and staff.

What is the difference between Remote Internship Helpdesk vs Remote IT Support Intern?

AspectRemote Internship HelpdeskRemote IT Support Intern
CredentialsBasic IT knowledge, customer service skillsBasic IT knowledge, troubleshooting skills
Work EnvironmentRemote, customer-facingRemote, technical support
Employer & IndustryTech companies, customer service centersIT firms, tech departments
Search & Comparison IntentUnderstanding entry-level support rolesLearning technical troubleshooting internships

The Remote Internship Helpdesk typically focuses on customer service and basic IT support in a remote setting, often involving handling user inquiries. The Remote IT Support Intern emphasizes technical troubleshooting and problem resolution skills. Both roles are entry-level, remote, and relevant in tech industries, but they differ mainly in technical depth and customer interaction focus.

What is a Remote Internship Helpdesk?

A Remote Internship Helpdesk is a support service designed to assist remote interns with any technical, administrative, or general questions they may have during their internship. The helpdesk typically provides guidance on onboarding, troubleshooting issues with software or communication tools, and answering queries about company policies or procedures. It plays a vital role in ensuring interns feel supported and connected, even when working from a distance. By offering timely solutions and resources, the helpdesk helps remote interns have a smoother and more productive internship experience.

How does a Remote Internship Helpdesk typically collaborate with other departments to resolve technical issues for interns?

A Remote Internship Helpdesk frequently collaborates with IT, HR, and internship program coordinators to address and resolve technical issues that interns encounter. When an intern submits a ticket, the helpdesk may coordinate with IT to troubleshoot hardware or software problems, or with HR to resolve account access concerns. Regular communication and clear documentation are essential for tracking the status of issues and ensuring timely solutions. This collaborative approach helps maintain a seamless onboarding and support experience for interns working remotely.
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Remote Internship Helpdesk jobs near you
Skillbridge Internship- AI Software Engineer (Remote)

Skillbridge Internship- AI Software Engineer (Remote)

Knexus

Vienna, VA • On-site, Remote

Full-time

Re-posted 9 days ago

Job description

About Knexus
Do you want to break into the AI market with professionals that have been doing it for nearly 20 years? Knexus is a remote first company that has been solving DoW challenges with AI for nearly two decades. Most of our leadership team has been with the company for 15+ years, which speaks volumes about the culture and mission of Knexus. If you have a background or training in coding and a passion for service, we want you to join the team!
Position Overview
During your remote Skillbridge internship at Knexus, you will continue to serve the government by support our DoD clients; you will be essential in building revolutionary AI to solve some of the government's toughest problems. A successful candidate will have a technical background and curiosity to learn more (code test is required). They will have fundamental developing skills or understanding and be ready to learn more about the execution of AI and ML in their domain space. They will want to learn everything that goes into running a small business serving the government. You will help us translate all our technical applications into real-world scenarios using your subject matter expertise.
Location: We are mostly remote and can support 100% remote work while you transition off Active Duty. Our clients and most of the team is on East Coast hours, so we need someone able to support normal working hours in Eastern Standard Time. Knexus has an office in Northern Virginia, right out of DC, if you would like to work in person. After the internship is complete, the Washington DC Metro area (DMV) is preferred, but we are open to all qualified candidates.
Key Responsibilities
  • Build unique and custom AI solutions for DoD agencies.
  • Liaison with End-Users: As someone who understands the language and needs of the end-users in the Navy, you will help bridge the gap between the technical team and the end-users. This will include, but isn't limited to, attending client meetings, meeting with our technical team to answer application questions, and participating in regular stand-up meetings with the project teams.
  • Domain Knowledge: You will bring a deep understanding of the operational environment, tactics, techniques, and procedures used in the domain of expertise. This knowledge is crucial in developing AI solutions that are practical and effective in real-world scenarios.• Data Interpretation: You will interpret the data used to train AI models. You will help identify what data is relevant and how it should be labeled for machine learning.
  • Solution Validation: You will play a key role in testing and validating AI solutions, ensuring that they perform as expected in simulated and real-world mine warfare scenarios.
  • Ethical Considerations: Applicable domains have significant ethical considerations. You will be our expert in this area could guide the development of AI solutions to ensure they comply with international laws and ethical guidelines.
Qualifications and Experience
  • Degree in technical field such as, Computer Science, Software Engineering, Mechanical Engineering, Math, Physics, similar degree, or related experience.
  • Exposure to Artificial Intelligence and/or Machine Learning technologies with the desire to learn more. If you have any coding experience, that's a big plus!
  • Warfare qualification is a plus

You might be a good fit for the position if you have recently served at one of the following commands. This is not a requirement.
  • Defense Logistics Agency (DLA)
  • Naval Surface and Mine Warfighting Development Center (SMWDC)
  • Surface Warfare Officer School (SWOS)
  • Department Head tour as a Surface Warfare Officer (SWO)
  • NAVAIR
  • Office of Naval Research
  • Naval Research Lab
  • DARPA

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