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Remote Internet Rater information

What is a remote internet rater?

Remote Internet Raters are individuals who work from home to evaluate and rate the quality and relevance of online search engine results, advertisements, and web content. Their feedback helps improve search algorithms and ensure that users receive accurate and helpful information. Internet raters typically follow specific guidelines to assess whether content meets user intent and quality standards. The role requires good analytical skills, attention to detail, and proficiency in using a computer and the internet. Most positions are part-time and offer flexible hours.

What are the key skills and qualifications needed to thrive as a remote internet rater?

To thrive as a Remote Internet Rater, you need strong analytical skills, attention to detail, and proficiency in web navigation, typically requiring at least a high school diploma or equivalent. Familiarity with online evaluation platforms and basic computer literacy, including the use of web browsers and search engines, is essential. Excellent time management, self-motivation, and the ability to follow detailed guidelines help individuals excel in this independent role. These qualities ensure accurate and consistent ratings, which are vital for improving the quality and relevance of online content.

What are some common challenges faced by remote internet raters, and how can they be managed effectively?

Remote Internet Raters often face challenges such as repetitive tasks, maintaining concentration during long periods of independent work, and adhering to strict guidelines for evaluating online content. To manage these, it's helpful to take regular breaks, create a distraction-free workspace, and thoroughly review training materials to ensure accuracy. Effective time management and open communication with supervisors or support teams can also help address any uncertainties or workload concerns.

What is the difference between Remote Internet Rater vs Remote Search Evaluator?

AspectRemote Internet RaterRemote Search Evaluator
CredentialsBasic computer skills, high school diplomaSimilar credentials, sometimes requiring familiarity with search engines
Work EnvironmentHome-based, flexible hoursHome-based, flexible hours
Industry UsageTech companies, market research firmsSearch engine companies, tech firms
Job FocusRating online content for relevance and qualityEvaluating search engine results for accuracy and relevance

Both roles involve evaluating online content from home with similar credentials and flexible schedules. The main difference is that Remote Internet Raters focus on rating content quality, while Remote Search Evaluators assess search engine results for relevance and accuracy. Both jobs are common in the tech and market research industries and require similar skills and work environments.

What are popular job titles related to Remote Internet Rater jobs in Massachusetts?

For Remote Internet Rater jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Internet Rater jobs in Massachusetts look for?

The top searched job categories for Remote Internet Rater jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Internet Rater jobs?

Cities in Massachusetts with the most Remote Internet Rater job openings:

Remote Internet Rater jobs near you
Infographic showing various Remote Internet Rater job openings in Massachusetts as of August 2026, with employment types broken down into 1% Internship, 66% Full Time, 22% Part Time, 1% Temporary, and 10% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

SmartPak Equine Customer Service Agent - Remote

Chewy

Plymouth, MA • Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Chewy rating

6.8

Company rating: 6.8 out of 10

Based on 228 frontline employees who took The Breakroom Quiz

10th of 39 rated national retailers

Job description

About SmartPak: 

SmartPak, a Chewy company, brings together more than 25 years of trusted expertise in equine health with the scale, innovation, and customer-first culture of Chewy. Together, we're advancing our mission to create a world where every horse thrives while continuing to deliver the products, services, and expertise the equine community knows and trusts. 

At SmartPak, we work hard because we're passionate about horses and the people who care for them. Since 1999, we've been connecting the equine community through innovative products, including our patented SmartPak supplement system, and a commitment to exceptional customer experiences. We're building an inclusive culture where respect, collaboration, ownership, and innovation drive everything we do. If you're looking to make a meaningful impact, grow your career, and help shape the future of equine health, we'd love for you to join us!

What role will you play in helping us write the next chapter?  

About the job:   

The SmartPak Customer Care Team is passionately focused on powering healthy horses and happy riders! The Customer Service Agent role is an exciting position supporting SmartPak’s call center. We’re looking for awesome horse people who can bring in their own equine experience to support our customers and their horses. The Customer Service Agent role focuses on customer engagement, health knowledge, supplement subscriptions, and expertise in our current product assortment. This position is hourly, fully remote, and requires some evening hours and weekends. 
 

Hourly Rate: $17/hr 

Location: Remote

Here's what you’ll do: 

  • Engage with SmartPak customers over the phone, chat, and text – partnering with customers to provide thoughtful recommendations and support. 

  • Promote brand loyalty while providing solutions to SmartPak customers for their equestrian needs   

  • Increase sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating deep product expertise and serving as a trusted resource for customers 

  • Cultivate relationships with our customers by providing exemplary customer service   

  • Drive brand-building initiatives through the execution of marketing programs and promotions   

  • Provide accurate account management and follow-up based on customer needs  

  • Responsible for schedule adherence and meeting productivity standards  

Qualifications: 

  • 5+ years of hands-on equine experience 

  • Equine focused degrees preferred  

  • Passion for helping customers and supporting the health and well-being of their horses 

  • Sophisticated verbal and written communication skills   

  • Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook   

  • Aptitude to quickly learn and confidently navigate new computer systems   

  • Ability to approach challenges with creativity and a solutions-oriented mindset  

  • Proficient time management and organizational skills   

  • Comfortable making decisions in ambiguous situations, communicating clearly, and building positive working relationships 

  • Exhibits sales aptitude and willingness to improve upon these skills   

  • Comfortable working independently, as well as in a group   

  • Ability to stay motivated in a remote environment   

  • Customer service experience preferred   

  • Telephone and/or retail background are a plus    

Remote Technology requirements:    

  • Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box; SmartPak will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with SmartPak's internet phone system. Use of WiFi is not permitted. Applicants must have service through a major Internet Service Provider. 

  • Must own a mobile device that has the capability to download and access the Okta Verify application, which is a free app.

  • Applicant or a member of their household must have access to communicate with Internet Service Provider and be permitted to request service or receive technical support as needed. 

  • The hourly rate for this role is $17
  • We offer the following benefits for our team members:
    • 20% Chewy.com Discount
    • Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
    • Life and Disability Insurance
    • 401(k) with company matching
    • Wellness benefits through Wellbeing @Chewy
    • Employee Assistance Program (EAP)
    • Paid Time Off: Team members are eligible to accrue up to 160 hours of PTO their first year
    • Subsidized child, adult, and pet backup care through Care.com
    • Discounts on many items through the LifeMart Discount platform
    • The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday!
    • Referral Bonuses - $500 per referral

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.


Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

What Chewy employees say

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About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

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