ZipRecruiter

Log In

2

Remote Internet Rater Jobs in Massachusetts (NOW HIRING)

Humana

Senior Incident Management Practice Engineer

Boston, MA · On-site +1

$124K - $170K/yr

Experience implementing AI performance measurement frameworks (e.g., deflection rates, accuracy ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Prolific Academic Ltd

A reliable and fast internet connection and access to a computer * A willingness to self-declare ... rates, flexible hours, and the ability to work from home. We've built a unique platform that ...

BitSight

Principal Data Scientist

Boston, MA · On-site +1

We invented the cyber ratings industry in 2011 * Over 3000 customers trust Bitsight * Over 750 ... and remote We are hiring a visionary Principal Data Scientist in a critical senior technical ...

Zinier

GTM & Revenue Enablement Partner

Boston, MA · Remote

... reliable phone and internet connectivity. As entrepreneurs, have we considered solving their ... We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ...

Zinier

GTM & Revenue Enablement Partner

Boston, MA · On-site +1

... reliable phone and internet connectivity. As entrepreneurs, have we considered solving their ... We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ...

UnitedHealth Group

Payment Processor

Worcester, MA · Remote

$16 - $29/hr

This position is Remote in Massachusetts. If you are located within commutable distance to the ... Support timely follow-up efforts to reduce aging accounts and improve collection rates * Monitor ...

Ahrefs

Social Media Manager

Cambridge, MA · Remote

A natural instinct for current internet culture, trends, and the ability to leverage them ... We're a remote-first, async company that values honesty, results, and simple solutions over complex ...

next page

Showing results 1-20

All JobsRemote Internet Rater JobsRemote Internet Rater Jobs in Massachusetts

Remote Internet Rater information

What is the difference between Remote Internet Rater vs Remote Search Evaluator?

AspectRemote Internet RaterRemote Search Evaluator
CredentialsBasic computer skills, high school diplomaSimilar credentials, sometimes requiring familiarity with search engines
Work EnvironmentHome-based, flexible hoursHome-based, flexible hours
Industry UsageTech companies, market research firmsSearch engine companies, tech firms
Job FocusRating online content for relevance and qualityEvaluating search engine results for accuracy and relevance

Both roles involve evaluating online content from home with similar credentials and flexible schedules. The main difference is that Remote Internet Raters focus on rating content quality, while Remote Search Evaluators assess search engine results for relevance and accuracy. Both jobs are common in the tech and market research industries and require similar skills and work environments.

What are the key skills and qualifications needed to thrive as a Remote Internet Rater, and why are they important?

To thrive as a Remote Internet Rater, you need strong analytical skills, attention to detail, and proficiency in web navigation, typically requiring at least a high school diploma or equivalent. Familiarity with online evaluation platforms and basic computer literacy, including the use of web browsers and search engines, is essential. Excellent time management, self-motivation, and the ability to follow detailed guidelines help individuals excel in this independent role. These qualities ensure accurate and consistent ratings, which are vital for improving the quality and relevance of online content.

What are Remote Internet Raters?

Remote Internet Raters are individuals who work from home to evaluate and rate the quality and relevance of online search engine results, advertisements, and web content. Their feedback helps improve search algorithms and ensure that users receive accurate and helpful information. Internet raters typically follow specific guidelines to assess whether content meets user intent and quality standards. The role requires good analytical skills, attention to detail, and proficiency in using a computer and the internet. Most positions are part-time and offer flexible hours.

What are some common challenges faced by Remote Internet Raters, and how can they be managed effectively?

Remote Internet Raters often face challenges such as repetitive tasks, maintaining concentration during long periods of independent work, and adhering to strict guidelines for evaluating online content. To manage these, it's helpful to take regular breaks, create a distraction-free workspace, and thoroughly review training materials to ensure accuracy. Effective time management and open communication with supervisors or support teams can also help address any uncertainties or workload concerns.
What are popular job titles related to Remote Internet Rater jobs in Massachusetts? For Remote Internet Rater jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Internet Rater jobs in Massachusetts look for? The top searched job categories for Remote Internet Rater jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Internet Rater jobs? Cities in Massachusetts with the most Remote Internet Rater job openings:
Remote Internet Rater jobs near you
Infographic showing various Remote Internet Rater job openings in Massachusetts as of June 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.
Senior Incident Management Practice Engineer

Senior Incident Management Practice Engineer

Humana

Boston, MA • On-site, Remote

$124K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Humana rating

7.9

Company rating: 7.9 out of 10

Based on 260 frontline employees who took The Breakroom Quiz

155th of 277 rated insurance

Job description

Become a part of our caring community
The Senior Incident Management Engineer is responsible for designing, building, and continuously evolving the enterprise Incident management practice with a strong emphasis on AI enablement, automation, and cross-functional integration. This role drives operational resilience by leveraging AIOps, advanced analytics, and standardized processes across ITSM functions to proactively detect, respond to, and prevent service disruptions while minimizing business impact and improving service reliability at scale.

The Incident Management Practice Engineer leads the transformation and maturity of incident management capabilities across the enterprise, with a focus on AI-driven operations, automation, and seamless integration across ITSM practices including Problem, Change, and Knowledge Management.

This role is accountable for defining governance models, and operational frameworks aligned to ITIL 4 and enterprise objectives. The engineer works across technology, SRE, and ITSM teams to drive consistency, eliminate silos, and ensure incident management is tightly integrated with upstream and downstream processes.

A core component of the role is AI enablement by embedding AIOps, machine learning, and predictive analytics into the incident lifecycle. This includes implementing intelligent alert correlation, predictive incident detection, automated triage, and self-healing capabilities to reduce noise, accelerate resolution, and prevent repeat issues.

The engineer will design and optimize end-to-end workflows within ServiceNow, leveraging automation and AI to improve efficiency and scale. They will also partner closely with observability and engineering teams to enhance monitoring strategies, event management, and root cause insights.

In addition, the role establishes and governs continuous improvement cycles-using centralized dashboards, KPIs (e.g., MTTR, SLA/SLO attainment, deflection rates, automation coverage), and AI performance metrics to drive measurable outcomes. The position requires both strategic leadership and hands-on execution to deliver sustained improvements in incident reduction, response effectiveness, and service stability.


Use your skills to make an impact

Required Qualifications

    • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
    • 5+ years of experience in IT operations, DevOps, software engineering, or incident management
    • Hands-on expertise configuring and optimizing enterprise ITSM platforms, particularly ServiceNow
    • Strong understanding of ITIL 4 practices, with experience integrating Incident Management with Problem, Change, and Knowledge Management
    • Experience designing and implementing automation and AI-enabled workflows within ITSM environments
    • Experience with observability, monitoring, and event management practices in complex distributed environments
    • Proven ability to work across teams to align processes, tools, and data for end-to-end service management
    • Strong analytical skills with the ability to leverage operational and AI-driven insights to drive decisions and improvements

Preferred Qualifications

    • TIL 4 certification (Foundation or higher)
    • Hands-on experience with AIOps platforms and implementing AI use cases such as predictive incident detection, alert correlation, and automated remediation
    • Strong background in SLA/SLO design, operational resilience, and reliability engineering practices
    • Experience implementing AI performance measurement frameworks (e.g., deflection rates, accuracy, resolution speed) and centralized ITSM dashboards
    • Proven track record of driving enterprise-wide process integration across ITSM disciplines
    • Strong collaboration and leadership skills with the ability to influence stakeholders across engineering, operations, and business teams

Additional information:

This role is not eligible for work sponsorship

Limited Geography Remote - This is a remote position but located within a specific geography.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$89,000 - $121,400 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

FacebookTwitter

View All Humana Jobs

Apply