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Remote Internal Facing Jobs in New York (NOW HIRING)

DEUNA

Implementation Manager

New York, NY · Remote

Internal-facing UAT matrices to align Product teams on the development acceptance criteria ... Vacations and additional PTO Remote work from anywhere Economic support for health insurance ...

UMT - Internal

Sr. Program Manager

New York, NY · On-site +1

$70K - $90K/yr

Coordinate internal and external meetings throughout the lifecycle of the program, and maintain ... Acted as a producer or account executive in an agency environment with client facing * A passion ...

UMT - Internal

Program Manager

New York, NY · On-site +1

$70K - $90K/yr

Coordinate internal and external meetings throughout the lifecycle of the program, and maintain ... Acted as a producer or account executive in an agency environment with client facing * A passion ...

ForgeFit

Remote Customer Service Specialist

Jersey City, NJ · On-site +1

$17.75 - $23.50/hr

Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ... facing role * Strong communication and problem-solving skills * Ability to stay organized and ...

ForgeFit

Remote Customer Service Specialist

Newark, NJ · On-site +1

$17.75 - $23.50/hr

Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ... facing role * Strong communication and problem-solving skills * Ability to stay organized and ...

ForgeFit

Remote Customer Service Specialist

New York, NY · On-site +1

$18.50 - $24.50/hr

Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ... facing role * Strong communication and problem-solving skills * Ability to stay organized and ...

Aston Carter

Controller (100% Remote)

Manhattan, NY · On-site +1

$75/hr

Work is project-based rather than client-facing, meaning there are no traditional close cycles, no ... internal equity, and other pertinent job-related factors. Eligibility requirements apply to some ...

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Remote Internal Facing information

What is a remote internal facing?

Remote Internal Facing roles are positions within an organization where employees work remotely and primarily interact with colleagues, teams, or departments inside the company rather than with external clients or customers. These roles often involve collaboration, support, or management functions such as HR, IT support, project management, or internal communications. The focus is on enhancing internal processes, facilitating teamwork, and ensuring smooth operations within the organization. Working remotely in these roles typically requires strong communication skills, proficiency with digital collaboration tools, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote internal facing professional?

To thrive as a Remote Internal Facing professional, you need strong organizational skills, expertise in internal communications, and a solid understanding of the company's processes, typically supported by relevant education or experience in business administration or communications. Familiarity with collaboration tools like Slack, Microsoft Teams, and project management systems such as Asana or Trello is commonly required. Excellent interpersonal skills, proactive problem-solving, and adaptability help you build relationships and address the needs of internal stakeholders effectively. These skills enable efficient communication and collaboration across remote teams, ensuring smooth internal operations and employee engagement.

How does a remote internal facing role typically collaborate with cross-functional teams despite working remotely?

In a Remote Internal Facing role, collaboration with cross-functional teams is facilitated through regular virtual meetings, project management platforms, and instant messaging tools. Team members often rely on clear communication and structured updates to ensure alignment on goals and deliverables. While working remotely presents challenges such as coordinating across time zones and building rapport, successful professionals proactively schedule check-ins and leverage shared documentation to foster teamwork. This environment encourages self-motivation and strong organizational skills to maintain productivity and team cohesion.

What is the difference between Remote Internal Facing vs Remote Customer Support?

AspectRemote Internal FacingRemote Customer Support
Primary FocusSupporting internal teams, processes, and systemsAssisting external customers with products or services
Work EnvironmentCompany's internal systems, collaboration toolsCustomer communication channels, help desks
Required SkillsTechnical knowledge, internal communication skillsCustomer service, problem-solving skills
Industry UsageIT, HR, OperationsRetail, tech, telecom

Remote Internal Facing roles focus on supporting internal teams and systems within a company, while Remote Customer Support roles involve assisting external customers. Both roles require strong communication skills but differ in their primary interactions and work environments.

What are the most commonly searched types of Internal Facing jobs in New York?

The most popular types of Internal Facing jobs in New York are:

What are popular job titles related to Remote Internal Facing jobs in New York?

For Remote Internal Facing jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Internal Facing jobs in New York look for?

The top searched job categories for Remote Internal Facing jobs in New York are:

What cities in New York are hiring for Remote Internal Facing jobs?

Cities in New York with the most Remote Internal Facing job openings:

Remote Internal Facing jobs near you
Infographic showing various Remote Internal Facing job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Implementation Manager

DEUNA

New York, NY • Remote

Full-time

Medical, PTO

Re-posted 16 days ago

Job description

About DEUNA 
 
DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA-the fastest-growing Commerce OS in Latin America-ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.
 
With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico's digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.
We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments!
 
Visit https://www.deuna.com/ to learn more about us!
About the Role

As an Implementation Manager, you will take full ownership of the merchant onboarding and integration journey after pre-sales closes the technical design.

You will prepare integration packages, build go-live plans, answer technical questions, coordinate internal teams for product developments, and ensure high-quality and on-time merchant go-lives.

You will be measured not only by the speed of onboarding but also by the quality of the go-live - making sure every flow, exception, and integration need is correctly addressed and tested.

Responsibilities

  • Prepare and deliver a full Statement of Work (SOW) for the merchant, including:

    • Test credentials

    • API documentation

    • Integration diagrams

    • Any project-specific technical material

  • Define and align a Go-Live Timeline:

    • Work with the merchant to break down the project into phases (if needed)

    • Identify key milestones, dependencies, and risks

  • Be the merchant's main technical point of contact during integration:

    • Support the merchant's technical team with questions, troubleshooting, best practices, and clarifications

  • Own and push timelines:

    • Ensure the merchant and internal teams are meeting the project deadlines

    • Actively manage risks, delays, and escalations

  • Collaborate closely with the Product and Engineering teams to:

    • Escalate and prioritize integration blockers

    • Follow up on new developments and product features required by the merchant

  • Build UAT (User Acceptance Testing) matrices:

    • Internal-facing UAT matrices to align Product teams on the development acceptance criteria

    • Merchant-facing UAT matrices to ensure the merchant tests every critical payment flow and use case

  • Drive a clean go-live process:

    • Monitor launch success

    • Ensure operational readiness of all flows (payment success, failure handling, refunds, tokenization, etc.)

  • Post-go-live support:

    • Stay engaged for 3 weeks after go-live to ensure stability before handing off the account.

Requirements

  • 3+ years of experience in technical project management, technical account management, merchant integrations, or technical consulting - preferably in Fintech, Payments, or SaaS companies.

  • Strong technical understanding of payment integrations (APIs, SDKs, payment gateways, fraud vendors, alternative payment methods).

  • Exceptional project management skills: timeline creation, stakeholder management, risk mitigation.

  • Client-facing experience: comfortable leading technical conversations with merchant engineering teams.

  • Organized and proactive: capable of running multiple integration projects at the same time.

  • Experience with UAT planning and test case validation.

  • Fluent in Spanish and English.

  • Startup or high-growth tech environment experience is a plus.

What will you find when you join DEUNA?
- A multicultural team distributed throughout LATAM
- Dynamism, agility and constant innovation
- Being part of a high-impact solution for an entire region
- The best tools and technology to operate
- Being part of the startup culture.
- We are in full expansion!
 
Benefits:
Vacations and additional PTO
Remote work from anywhere 
Economic support for health insurance, internet and cell phone line
We all own DEUNA, we offer stock options
Learning and development platform
Multidisciplinary, diverse and dynamic team
Growth and career path 
 
Be part of a dynamic team that's creating the next generation payments platform.
 
DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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