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Remote Insurance Call Center Jobs in Uniontown, KS

THE EPOCH GROUP LC

CUSTOMER SERVICE REP

Fort Scott, KS · Remote

$16.50 - $22.25/hr

... center support, auditing, staffing, and customer engagement through multiple channels and expert ... Remote- (Preference MO/KS area) Status: Non-Exempt, Full Time Compensation: Hourly Pay and ...

THE EPOCH GROUP LC

CUSTOMER SERVICE REP

Fort Scott, KS · Remote

$16.50 - $22.25/hr

... center support, auditing, staffing, and customer engagement through multiple channels and expert ... Remote- (Preference MO/KS area) Status: Non-Exempt, Full Time Compensation: Hourly Pay and ...

All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Uniontown, KS

Remote Insurance Call Center information

See Uniontown, KS salary details

$9

$14

$21

How much do remote insurance call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote insurance call center in Uniontown, KS is $14.74, according to ZipRecruiter salary data. Most workers in this role earn between $12.36 and $16.25 per hour, depending on experience, location, and employer.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What cities near Uniontown, KS are hiring for Remote Insurance Call Center jobs?

Cities near Uniontown, KS with the most Remote Insurance Call Center job openings:

Remote Insurance Call Center jobs near you

CUSTOMER SERVICE REP

Fort Scott, KS • Remote

THE EPOCH GROUP LC
See more jobs at THE EPOCH GROUP LCexternal

$16.50 - $22.25/hr

Full-time

Re-posted 29 days ago

Job description

Company  Description:

Clarity Performance Solutions offers a wide range of solutions to health care payers and TPAs, including claims processing, contact center support, auditing, staffing, and customer engagement through multiple channels and expert consulting. 


About The Role :

Title :                               Customer Service Representative

Reports to:                      Customer Service Supervisor

Location:                         Remote- (Preference MO/KS area)

Status:                             Non-Exempt, Full Time

Compensation:                Hourly Pay and competitive benefits

Responsibilities: 

  1. Respond to phone call requests for benefits by evaluating and determining coverage for benefits based on the member's plan/client's benefit plan.
  2. Respond to phan call inquiries regarding the processing of a claim.
  3. Research policy information and membership records to resolve issues.
  4. Maintain quality and production standards as defined by client contract and/or management determination of need.
  5. Manage time adequately to ensure proper turn-around for all tasks such as customer service requests, follow-up, and audit feedback.
  6. Work with teammates and supervisors to ensure the needs of the client are met.
  7. Assist in development of process improvement initiatives.
  8. May also process claims or adjustments.

Accountabilities:

  1. Successfully completes all training programs as required.
  2. Acts in accordance with all HIPAA Privacy and Security guidelines to ensure confidential handling of protected health information.
  3. Execute prompt analytical decision making/research with specific attention to detail.
  4. Comply with State laws, policy and company procedures.
  5. Utilize specified phone call production tracking and reporting procedures.
  6. Adhere to strict attendance and tardiness policies.

Education & Experience:

  1. High school diploma or GED.
  2. One year of claims adjudication/customer service experience or equivalent experience.

 Language Requirements:

  1.  Read and comprehend instructions, discussion, correspondence and memos in English.
  2. Ability to hold a conversation and communicate ideas in an understandable manner.
  3. Preferred medical terminology and medical claims and coding knowledge.

Physical Requirements:

  1. Light repetitive movement of digits.
  2. Taking calls and talking clearly on a headset.
  3. Sitting 80% of time at a work station keying and viewing a computer screen.
  4. Walking, bending and reaching intermittently. 

Other Requirements:

  1. Must be able to maintain confidentiality.
  2. Must have ability to speak clearly on a headset.
  3. Must  be detailed oriented.
  4. Must have the ability to stay focused.
  5. Must have basic math skills.
  6. Must have reading comprehension skills to read and apply the provisions of specific plan documents.
  7. Must have the ability to work in a windows environment on a PC.
  8. Must have the ability to talk and type simultaneously.
  9. Must have the ability to make quick, sound judgements.
  10. Must be available for non-traditional hours due to shift schedule.

Clarity firmly supports the principle and philosophy of equal opportunity for all individuals, regardless of age, race, gender, creed, national origin, disability, veteran status, or any other protected category pursuant to applicable federal, state, or local law.

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