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Remote Inmate Call Monitoring Jobs in Phoenix, AZ

CopilotIQ

New Member Specialist

Phoenix, AZ · Remote

$16.50 - $20.50/hr

The ideal candidate is comfortable with high daily call volume, follows word tracks closely, and ... Experience in healthcare, health plans, chronic care, remote patient monitoring, or member ...

Insurance Supermarket Inc.

Be Seen First

Life Insurance Specialist - Remote

Scottsdale, AZ · Remote

$38K - $180K/yr

Manage incoming sale call opportunities * Connect with new and current clients to ensure ... A monitor (must have at least 2 screens) * USB Wired Headset Please note that there will also be a ...

Insurance Supermarket Inc.

Be Seen First

Life Insurance Specialist - Remote

Scottsdale, AZ · Remote

$38K - $180K/yr

Manage incoming sale call opportunities * Connect with new and current clients to ensure ... A monitor (must have at least 2 screens) * USB Wired Headset Please note that there will also be a ...

Insurance Supermarket Inc.

Be Seen First

Life Insurance Specialist - Remote

Scottsdale, AZ · Remote

$38K - $180K/yr

Manage incoming sale call opportunities * Connect with new and current clients to ensure ... A monitor (must have at least 2 screens) * USB Wired Headset Please note that there will also be a ...

Valor Global

Team Manager

Phoenix, AZ · Remote

$17.75 - $19.75/hr

Remote - Candidates must reside in Arizona Pay 43K annually Who We Are Valor Global is a values ... Oversee daily operations including inbound/outbound call handling and issue resolution * Monitor ...

Gastro Care Partners

SCHEDULING COORDINATOR

Foster, OK · On-site +1

$22 - $26/hr

Fully Remote Compensation: Pay $22.00-$26.00 DOE (Depending on Experience) Benefits: This position ... Monitor provider utilization, open capacity, and scheduling trends. * Process provider PTO and ...

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Remote Inmate Call Monitoring information

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How much do remote inmate call monitoring jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote inmate call monitoring in Phoenix, AZ is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.16 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Phoenix, AZ?

The most popular types of Inmate Call Monitoring jobs in Phoenix, AZ are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Phoenix, AZ?

For Remote Inmate Call Monitoring jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Phoenix, AZ look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote Inmate Call Monitoring jobs?

Cities near Phoenix, AZ with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Phoenix, AZ as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $33,072 per year, or $15.9 per hour.

Remote OPS Center Manager

Atlantica Sustainable Infrastructure ltd

Phoenix, AZ • On-site, Remote

Full-time

Posted 15 days ago

Key responsibilities

  • Supervise, mentor, and develop a team of ROC Operators working rotating 24/7 shifts.

  • Oversee real-time monitoring of assets via SCADA platforms and respond to operational events.

  • Coordinate with field operations and oversee outage scheduling, notifications, and Work Order management.

Job description

Job Description - Office Assistant
Join Our Team!
We are currently recruiting a Remote OPS Center Manager to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working towardcommon goals. We operate as one company, across all locations, with shared responsibility andclear accountability.
The Remote Operations Center (ROC) Manager leads a team of operators across rotating 24/7 shifts, providing real-time oversight of a multi-technology renewable energy portfolio spanning wind, battery energy storage systems (BESS), and utility-scale solar photovoltaic (PV) assets. The portfolio is currently concentrated in the US Southwest (CAISO market), with planned expansion into MISO and ERCOT, and includes wind assets in Alberta and Québec with future MISO expansion.
The Manager ensures safe, reliable, and compliant operations across all assets, serves as the primary escalation point for real-time operational issues, and fosters a culture of continuous improvement within the ROC. This role is pivotal in bridging field operations, scheduling coordination, asset management, and SCADA-driven alarm management. In addition, the Manager will serve as a key contributor in the stand-up of a new ROC facility launching January 1, 2027, with significant hands-on involvement throughout the first three months of operations to ensure the center is fully staffed, operationally ready, and performing to standard.
Key Responsibilities
  • Team Supervision & Shift Management
  • Supervise, mentor, and develop a team of ROC Operators working rotating 24/7 shifts, including days, nights, weekends, and holidays.
  • Create and maintain shift schedules ensuring continuous coverage with no single points of failure.
  • Conduct regular performance reviews, one-on-ones, and skills assessments to support operator development and retention.
  • Establish and enforce Standard Operating Procedures (SOPs), escalation protocols, and shift handover standards.
  • Serve as the primary escalation contact for operators during complex or high-impact operational events.
  • Real-Time Operations Monitoring
  • Oversee continuous real-time monitoring of wind, BESS, and PV assets via SCADA platforms across multiple geographic regions and regulatory markets.
  • Ensure operators actively track generation performance, equipment status, and market signals for CAISO, MISO, ERCOT, AESO, and HQÉI interconnected assets.
  • Direct real-time responses to curtailments, forced outages, grid emergencies, and market dispatch instructions.
  • Ensure compliance with market rules, grid codes, and interconnection agreements across all operating jurisdictions .
  • SCADA Alarm Management
  • Oversee the team's systematic monitoring, triage, and resolution of SCADA alarms across the full asset portfolio.
  • Ensure alarm events are correctly classified, escalated, and documented in accordance with established alarm management procedures.
  • Direct operators to initiate SAP Work Orders for field technician dispatch in response to equipment alarms, faults, and performance deviations.
  • Review alarm logs and Work Order completion rates; identify recurring issues and drive root cause analysis efforts with O&M engineering teams.
  • Champion continuous improvement of alarm rationalization and suppression strategies to reduce nuisance alarms and increase operator effectiveness.
  • Coordination with Field Operations
  • Serve as the primary ROC interface with field operators and site technicians at wind, BESS, and PV facilities.
  • Oversee daily coordination of operations and maintenance (O&M) activities, ensuring safe system states and Lock Out / Tag Out (LOTO) compliance before and after field work.
  • Authorize and document switching operations, clearances, and equipment isolation in coordination with field supervisors.
  • Ensure the ROC team maintains accurate and up-to-date awareness of field crew activities, planned work, and site access conditions.
  • Outage Coordination & Scheduling
  • Lead ROC coordination of planned and forced outages with scheduling coordinators and market operators (CAISO, MISO, ERCOT, AESO, HQÉI).
  • Ensure timely and accurate submission of outage notifications, availability updates, and return-to-service confirmations to applicable ISOs and utilities.
  • Collaborate with asset managers, O&M teams, and commercial schedulers to minimize revenue impact and optimize outage windows.
  • Maintain outage logs and ensure compliance with reporting timelines required by each market and regulatory jurisdiction .
  • SAP Work Order Administration
  • Ensure ROC operators proficiently create, assign, and close SAP Plant Maintenance (PM) Work Orders in response to SCADA alarms and operational events
  • Monitor Work Order backlogs and escalate aging or high-priority items to maintenance supervisors and asset managers.
  • Review and approve Work Orders for accuracy, completeness, and appropriate priority classification.
  • Participate in weekly O&M planning meetings to align ROC-generated Work Orders with field maintenance schedules.
  • Reporting & Documentation
  • Ensure accurate shift logs, incident reports, and operational summaries are produced for every shift.
  • Prepare and deliver daily, weekly, and monthly operational performance reports to leadership.
  • Track and report KPIs including asset availability, alarm response time, Work Order cycle time, and outage duration.
  • Support post-event investigations and document lessons learned to prevent recurrence.
  • ROC Stand-Up & New Facility Commissioning
  • Work as a key contributor alongside the project team to stand up a new Remote Operations Center launching January 1, 2027, with primary focus and elevated involvement expected through March 31, 2027.
  • Contribute to the design and implementation of ROC operational infrastructure, including SCADA integration, alarm management frameworks, and workstation configuration.
  • Assist in recruiting, onboarding, and initial training of ROC Operators for the new facility, ensuring all personnel are shift-ready prior to go-live.
  • Develop and validate Standard Operating Procedures, shift handover standards, escalation protocols, and emergency response plans tailored to the new facility's asset portfolio.
  • Coordinate with IT, SCADA/controls vendors, and O&M engineering teams to resolve integration issues and confirm system readiness before and during commissioning.
  • Participate in tabletop exercises, mock-shift walkthroughs, and operational readiness reviews to verify the team and systems are prepared for live operations.
  • Track and report stand-up milestones, open action items, and readiness gaps to project leadership throughout the commissioning period.
  • Transition stand-up responsibilities to steady-state operations management no later than the end of Q1 2027, maintaining documentation of lessons learned for future facility launches.

Qualifications
Required
  • Bachelor's degree in electrical engineering , p ower s ystems, e nergy m anagement, or a related technical field - OR equivalent combination of education and experience.
  • Minimum 10 years of experience in ROC renewable power plant operations, grid control room operations, or utility/ISO operations.
  • Minimum 5 years in a managerial role within a 24/7 operational environment.
  • Demonstrated experience with SCADA platforms in a wind, solar, or BESS operations environment.
  • Familiarity with SAP Plant Maintenance (PM) module for Work Order creation and management.
  • Understanding of wholesale electricity markets and interconnection requirements in at least one of: CAISO, MISO, ERCOT, AESO, or HQÉI.
  • Strong working knowledge of safety protocols including LOTO, switching procedures, and high-voltage safety practices.
  • Excellent leadership, communication, and team development skills.
Preferred
  • Experience operating across multiple ISOs/markets simultaneously, particularly CAISO and Canadian markets (AESO / HQÉI).
  • Familiarity with all three asset classes: wind turbine generators, utility-scale PV inverters, and grid-scale BESS systems.
  • Knowledge of NERC/WECC reliability standards and Canadian provincial grid codes applicable to renewable generation.
  • Experience with energy management systems (EMS) and/or advanced SCADA historian platforms (e.g., OSIsoft PI, GE Predix, or similar).
  • Professional certification: NERC System Operator Certification, PE license, or equivalent market certification.
  • Bilingual (English/French , English/Spanish ).
Core Competencies
Operational Leadership
Technical Acumen
  • Team coaching & performance management
  • Decision-making under pressure
  • Effective escalation & communication
  • Process discipline & SOP adherence
  • SCADA alarm management & triage
  • Multi-market regulatory knowledge
  • SAP PM Work Order proficiency
  • Wind, PV & BESS systems knowledge
Working Conditions
  • Primary work location: Tempe, Arizona ROC facility (on-site required ).
  • 24/7 operational environment; manager must be available for escalation on-call outside of standard shifts.
  • Sporadic travel to field sites in US Southwest (AZ, CA, NM, NV), Alberta (Canada), and Québec (Canada) may be required .
  • May require short-notice response during major weather events, grid emergencies, or significant equipment failures.
Company Culture
We believe in a culture of trust, shared goals, and accountability. No matter where you are based, you are part of one team working toward the same mission.
Company Culture
We believein a culture of trust, shared goals, and accountability. No matter where youare based, you are part of one team working toward the same mission.

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