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Remote Inmate Call Monitoring Jobs in Kissimmee, FL

Advocate

Client Engagement Associate

Orlando, FL · Remote

Monitor Advocate's Intake communication lines for new client calls and texts, responding ... This is a remote position and Advocate is currently a fully remote team. Advocate is an equal ...

Advocate

Client Engagement Associate

Orlando, FL · On-site +1

Monitor Advocate's Intake communication lines for new client calls and texts, responding ... This is a remote position and Advocate is currently a fully remote team. Advocate is an equal ...

Insight Global Healthcare

Pharmacy Technician

Orlando, FL · Remote

$20.50 - $59/hr

REMOTE across the US working EST, CST or PST Duration : 6 - 10 months - extensions are based on ... call center experience in healthcare environment, ideally with prior authorizations exposure ...

Worth AI

Senior Agentic (AI) Engineer

Orlando, FL · On-site +1

$97K - $134K/yr

... monitoring. * Architect agent graphs in LangGraph (or comparable - CrewAI, AutoGen, Claude Agent ... All Remote Hires will be required to travel to Orlando, Florida at least twice per year for Town ...

Worth AI

Senior Agentic (AI) Engineer

Orlando, FL · Remote

$107K - $146K/yr

... monitoring. * Architect agent graphs in LangGraph (or comparable -- CrewAI, AutoGen, Claude Agent ... All Remote Hires will be required to travel to Orlando, Florida at least twice per year for Town ...

Worth AI

Senior Agentic (AI) Engineer

Orlando, FL · On-site +1

$97K - $134K/yr

... monitoring. * Architect agent graphs in LangGraph (or comparable - CrewAI, AutoGen, Claude Agent ... All Remote Hires will be required to travel to Orlando, Florida at least twice per year for Town ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Monitor incoming support request tickets and create tickets for every customer interaction that ...

ATN Health

Virtual Medical Assistant

Orlando, FL · On-site +1

$16.50 - $21.25/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Kissimmee, FL

Remote Inmate Call Monitoring information

See Kissimmee, FL salary details

$7

$14

$17

How much do remote inmate call monitoring jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote inmate call monitoring in Kissimmee, FL is $14.15, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are popular job titles related to Remote Inmate Call Monitoring jobs in Kissimmee, FL? For Remote Inmate Call Monitoring jobs in Kissimmee, FL, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Kissimmee, FL look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Kissimmee, FL are:
What cities near Kissimmee, FL are hiring for Remote Inmate Call Monitoring jobs? Cities near Kissimmee, FL with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Kissimmee, FL as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,431 per year, or $14.1 per hour.

Lead Collector-Remote-Las Vegas\Orlando

Hilton Grand Vacations, Inc.

Orlando, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description


WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here's why you will love it here:
  • Recognition Programs and Rewards
  • Excellent health care options, including medical, dental, and vision
  • A people-first culture
  • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
  • Perks at work: Employee Pricing platform
  • Employee Assistance Program that supports your physical and mental well-being.
  • Paid Vacation Time and Paid Sick Days
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • And more!

This is a remote role for candiadtes living in Las Vegas, NV.
What Will I be Doing?
The Lead Collector is responsible for assisting management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures. The Lead Collector will also be responsible for assisting staff with questions concerning processes and procedures. The Lead Collector must have a solid understanding of the Fair Debt Collections Practices Act and will be responsible for preparing periodic reports on team specific tasks/goals and performing collection functions as the department's workload determines.
What Are We Looking For:
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
  • High School Diploma/GED
  • Excellent interpersonal and communication skills
  • Proficient in Word, Access and Excel
  • Must meet federal and state licensure requirements

It would be useful in this position for you to demonstrate the following capabilities and distinctions:
  • Associate's Degree/College Diploma
  • 3-5 years of experience
  • 2+ years of supervisory experience
  • Experience in 3rd party collections
  • Experience in Timeshare/Vacation Ownership

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsibilities
Are you an organized self-starter with experience working in a multifaceted environment? Don't miss your opportunity to join the diverse team at Hilton Grand Vacations!
The Lead Collector is responsible for assisting management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures. The Lead Collector will also be responsible for assisting staff with questions concerning processes and procedures. The Lead Collector must have a solid understanding of the Fair Debt Collections Practices Act and will be responsible for preparing periodic reports on team specific tasks/goals and performing collection functions as the department's work load determines.
  • Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
  • Monitor team performance by auditing and finding opportunities and provide feedback as needed through various KPI reporting metrics
  • Lead all aspects of quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law.
  • Contact delinquent owners by telephone and mail in an attempt to retrieve outstanding payments due.
  • Communicate company policies and procedures in conjunction with collection tactics and practices.
  • Assist all members of collections staff with daily processes and procedures when required.
  • Assist management with the handling of owner requests and complaints.
  • Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff
  • Assist with mentor and development, empower team members by coordinating team building activities and recognizing high performers, as well as listen to team member's feedback to resolve any issues or conflicts.
  • Provide support for supervisors when they are out of office.
  • Assist in special projects as requested by management.

Qualifications
What are we looking for?
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
  • High School Diploma/GED
  • Excellent interpersonal and communication skills
  • Proficient in Word, Access and Excel
  • Must meet federal and state licensure requirements

It would be useful in this position for you to demonstrate the following capabilities and distinctions:
  • Associate's Degree/College Diploma
  • 3-5 years of experience
  • 2+ years of supervisory experience
  • Experience in 3rd party collections
  • Experience in Timeshare/Vacation Ownership

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members! We offer a comprehensive benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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