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Remote Inmate Call Monitoring Jobs in Kissimmee, FL

IonTuition

Call Center Supervisor

Winter Park, FL · Remote

$50K/yr

Are you ready for a fully-remote, work from home, professional customer service management role ... Monitor, audit, and report key performance indicators (KPIs) and performance goals of subordinate ...

IonTuition

Call Center Supervisor

Winter Park, FL · Remote

$50K/yr

Are you ready for a fully-remote, work from home, professional customer service management role ... Monitor, audit, and report key performance indicators (KPIs) and performance goals of subordinate ...

Clear Choice

Prospective Patient Advocate-Remote

FL · Remote

$16.50 - $21.50/hr

Experience in a role that utilizes scripts or call flows * Strong interpersonal skills (active ... monitors * Proficient with computer problem solving skills and set up * Secure, reliable and ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Kissimmee, FL

Remote Inmate Call Monitoring information

See Kissimmee, FL salary details

$7

$14

$17

How much do remote inmate call monitoring jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote inmate call monitoring in Kissimmee, FL is $14.15, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are popular job titles related to Remote Inmate Call Monitoring jobs in Kissimmee, FL? For Remote Inmate Call Monitoring jobs in Kissimmee, FL, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Kissimmee, FL look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Kissimmee, FL are:
What cities near Kissimmee, FL are hiring for Remote Inmate Call Monitoring jobs? Cities near Kissimmee, FL with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Kissimmee, FL as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,431 per year, or $14.1 per hour.

Call Center Supervisor

IonTuition

Winter Park, FL • Remote

$50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Are you ready for a fully-remote, work from home, professional customer service management role?

Are you ready to level up your skills?

Are you ready to work for an employee-focused company that makes a difference in customer's lives?

If you answered "yes" to these questions, IonTuition may be for you!

*This is a 100% remote position. Candidates must have access to reliable internet connection.

Shift: Weekend and Evening availability required
Multiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, SC, VA

Why Join Our Team?

IonTuition is an employee-driven organization where honest open communication and feedback is embraced. As an employee, you can also look forward to:

  • Competitive benefits package including medical, dental, vison, and life insurance
  • Advancement opportunities
  • Diverse experience with supporting and working on IonTuition’s various lines of business
  • Work from home (WFH)
  • Company provided equipment

The IonTuition Manager is responsible for overseeing the daily operations of assigned clients and/or business segments. Additionally, this position is responsible for the overall development of associates in assigned units, to include monitoring the productivity of the team, creating and implementing monthly improvement plans, and always maintaining quality customer service.

Duties and Responsibilities:

  • Manage a team of Associates to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluations, and corrective actions
  • Manage daily operations of assigned clients and/or business segments
  • Ensure that teams attain their monthly production goals
  • Monitor, audit, and report key performance indicators (KPIs) and performance goals of subordinate staff to Senior Management
  • Assist with the interviewing and selection of prospective candidates
  • Mentor team members with regard to their quality of work and call/queue management
  • Provide team members with constructive feedback on a regular basis; conduct 90-day and annual performance reviews
  • Perform switch/complaint calls as needed
  • Conduct operational training of new hires
  • Achieve all Client Service Level Agreements of assigned clients and/or business segments
  • Ensure teams strive to maintain compliance with all federal and state laws
  • Maintain expert knowledge of Statement of Work standards and all laws and regulations governing the industry

Education and Experience:

  • Bachelor’s degree preferred or equivalent work experience, with at least one year of management experience in a related field
  • Expert knowledge of all laws and regulations governing the industry highly preferred
  • Strong knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Paid Time Off

Salary: starting at $50,000, depending on experience

At IonTuition, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please use the following links to learn more about E-Verify and Immigrant and Employee Rights:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf