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Remote Inmate Call Monitoring Jobs in Coppell, TX

Expert ITC

Sales position

Dallas, TX · Remote

This is a Business to Business relationship where you call/visit Clients and build business ... We also offer Managed Services, Security camera installation, and Remote monitoring. Our company is ...

Exeter Finance

Specialty Manager

Irving, TX · Remote

$58K - $80K/yr

The Specialty manager will be responsible for the monitoring and oversight of all customer call ... Can effectively collaborate with peers and leadership #LI-Remote Individual compensation packages ...

MMC Group

IT Customer Service Representative

Irving, TX · Remote

$22.23/hr

... chat & remote support. * Technologist to identify, investigate and diagnose the issue and take ... Assists with monitoring and tracking incidents to ensure resolution occurs within the customer ...

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

Monitor remote service board in PSA tool for new tickets, and upon arrival evaluates the tickets ... phone call and email. Send summary response to Axxys team immediately after receiving alert ...

Spectrio, Inc.

Technical Support Specialist, Tier 2

Dallas, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... remote work. Internal candidates are also encouraged to apply. Primary Objective: The Technical ... Perform data entry duties, monitor, operate or coordinate and assist others in the operation of ...

SPECTRIO LLC

Technical Support Specialist, Tier 2

Dallas, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... remote work. Internal candidates are also encouraged to apply. Primary Objective: The Technical ... Perform data entry duties, monitor, operate or coordinate and assist others in the operation of ...

Above Lending

Loan Sales Representative

Dallas, TX · Remote

We are looking for agents available to work the following shifts: 8:00a - 5:00p CT (remote) 12:00p ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...

Above Lending

Loan Sales Representative

Fort Worth, TX · Remote

We are looking for agents available to work the following shifts: 8:00a - 5:00p CT (remote) 12:00p ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...

Seasoned Recruitment

Tele-Psychiatrist

Allen, TX · Remote

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Coppell, TX

Remote Inmate Call Monitoring information

See Coppell, TX salary details

$7

$14

$18

How much do remote inmate call monitoring jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote inmate call monitoring in Coppell, TX is $14.78, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $15.96 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are popular job titles related to Remote Inmate Call Monitoring jobs in Coppell, TX?

For Remote Inmate Call Monitoring jobs in Coppell, TX, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Coppell, TX look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Coppell, TX are:

What cities near Coppell, TX are hiring for Remote Inmate Call Monitoring jobs?

Cities near Coppell, TX with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Coppell, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,749 per year, or $14.8 per hour.

Delegation Oversight Coordinator - Work From Home

Health Care Service Corporation

Richardson, TX • On-site, Remote

$55K - $123K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 22 days ago

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
This position is responsible for creating, managing and reporting processes designed to monitor and evaluate activities and functions delegated to contracted, delegated entities and vendors for assigned products and business lines according to all corporate and regulatory/accreditation requirements and standards. This person will also monitor timeliness of all claims, accuracy of payments and denial ratios, as well as quarterly and annual financial accuracy audits. Ability to travel (as business need arises; within assigned territory; less than 10%).
Required Job Qualifications:
  • Bachelor's degree in Business or Medical OR 4 or more years' experience in a managed care environment.
  • 4 years in a leadership role that includes direct accountability and responsibility and direction of staff.
  • 4 years' experience in directly performing delegated oversight activities.
  • Project Management skills and experience.
  • Knowledge of regulatory/accreditation requirements and standards (TDI, NCQA, URAC).
  • Verbal and written communication skills.
  • Organizational skills and the ability to handle multiple priorities.
  • PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.
  • Ability to travel.

Preferred Job Qualifications:
  • Knowledge of Power Point and Visio.
  • Customer service experience (call scripts, call metrics, identify callers for PHI security, resolving inquiries, protocol adherence, etc).
  • Tele-sales experience (State Department of Insurance regulations adherence).
  • Polished and professional email and phone etiquette; customer service minded
  • Ability to work under strict regulations and timelines
  • Ability to navigate multiple projects with varying deadlines

Sponsorship will not be provided for this role.
This is a Telecommute (Remote) role.
#LI-LI1
#LI-Remote
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range
$55,900.00 - $123,500.00
Exact compensation may vary based on skills, experience, and location.

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