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Remote Inmate Call Monitoring Jobs in North Carolina

Sagility LLC

Licensed Telesales Supervisor

Concord, NC · Remote

... remote team oftelesalesagents in afast-paced, goal-oriented environment * Monitor team KPIs and ... Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth

Sagility

Quality Analyst

Concord, NC · Remote

... a remote, work at home role. Key areas of responsibility: * Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS ...

Sagility LLC

Field Sales Supervisor

Concord, NC · Remote

... remote team of Telesales agents in a fast-paced, goal-oriented environment Monitor team KPIs and ... call performance, conversion rates, and sales pipelines to spot opportunities for growth Foster a ...

GFT.

Senior Site/Civil Engineer

Charlotte, NC · On-site +1

$125K - $160K/yr

However for the right candiate, this would be a remote position. Joining the power team at GFT ... Monitor projects productivity, quality, and progress * Monitor and resolve technical issues in a ...

CarCutter

USA - Fully Remote CarCutter Mission You will manage a remote team of 10-12 Account Executives ... Monitor key indicators including pipeline creation, coverage, conversion, opportunity aging, win ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Call volumes can exceed 300 calls per day. This role supports over 10,000 end users, providing ... Monitor tickets to ensure customer service expectations are met. * Distribute organization-wide ...

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Remote Inmate Call Monitoring information

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in North Carolina?

The most popular types of Inmate Call Monitoring jobs in North Carolina are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in North Carolina?

For Remote Inmate Call Monitoring jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in North Carolina look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in North Carolina are:

What cities in North Carolina are hiring for Remote Inmate Call Monitoring jobs?

Cities in North Carolina with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in North Carolina as of September 2026, with employment types broken down into 79% Full Time, 11% Part Time, and 10% Contract. Highlights an 100% Remote job distribution.

Licensed Telesales Supervisor

Concord, NC • Remote

Sagility LLC
Strategic Planning Consulting Services • 10K+ employees
Learn more about Sagility LLCexternal

Full-time

Re-posted 8 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Licensed Telesales Supervisor

Job Description:

We're looking for a highly motivated and results-drivenRemoteTelesalesSupervisorto lead a fast-paced, high-energy sales team. In this role,you'llbe responsible fordriving daily team performance, ensuring individual and team goals are met or exceeded. Successrequiresmore than just managing metrics-you mustunderstand the sales process in depthand be able tocoach tospecific behaviorsthat impact sales outcomes. If you thrive in a dynamic environment and are passionate about developing others to close deals effectively, this is the role for you.

Key Responsibilities:

  • Lead and motivate a remote team oftelesalesagents in afast-paced, goal-oriented environment

  • Monitor team KPIs and hold team members accountable for hitting performance targets

  • Identifysales behaviors that drive success, and provide real-time, actionable coaching

  • Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth

  • Foster a culture of urgency, ownership, and continual improvement

  • Partner with training and sales leadership to enhance process and skill development

Responsibilities

  • Accountable for daily, weekly, and monthly activities of all team members

  • Set priorities to ensure task completion and performance goals (quality, adherence, service levels, AHT) are met

  • Ensure compliance with policies, procedures, and applicable regulations

  • Monitor performance and deliver real-time coaching and feedback

  • Assistwith escalated calls and issue resolution as needed

  • Monitor team chat to provide support andalignon project priorities

  • Partner with Workforce Management to build and manage team schedules

  • Supervise both local and remote team members

  • Review and evaluate team calls regularly to ensure quality and compliance

Qualifications

  • Active resident Health Producer License

  • Minimum of one-year recent experience as a call center supervisor, leading a team of licensed health insurance agents

  • Proven ability to coach and manage employee performance using call center KPIs

  • Strong technical skills, including Windows-based systems and call center software

  • Excellent verbal and written communication skills

  • High School Diploma or equivalent

Location:

Work@Home USAUnited States of America

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