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Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dynamic, visionary, and results-driven SVP of Sales to lead our global sales organization. This high-impact role is responsible for shaping and executing the company’s sales strategy, driving revenue growth, and building strategic partnerships that align with long-term business objectives.

As a key member of the executive leadership team, the SVP will oversee all aspects of sales operations, business development, and market expansion delivering transformative outcomes across multiple industries and geographies.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Strategic Vision & Execution
  Define and implement a forward-looking sales strategy to achieve revenue, market share, and growth objectives.

• Leadership & Team Development
  Build, mentor, and inspire a high-performing sales organization, fostering a culture of innovation, accountability, and excellence.

• Revenue Growth & Market Expansion
  Identify and capitalize on new business opportunities across diverse markets and verticals to drive top-line growth.

• Client Engagement & Relationship Management
  Cultivate relationships with key clients and stakeholders, serving as a trusted advisor and champion of the company’s value proposition.

• Sales Operations & Enablement
  Oversee the development of scalable sales processes, tools, and technologies to enhance operational efficiency and performance.

• Cross-Functional Collaboration
  Partner with marketing, product, finance, and customer success teams to align sales initiatives with broader business goals.

• Performance Management
  Establish and monitor KPIs to measure team effectiveness, pipeline health, and revenue outcomes.

• Budget Oversight & ROI Optimization
  Manage sales budgets, ensuring strategic resource allocation and maximum return on investment.

• Industry Representation
  Represent the company at major industry events, conferences, and forums to elevate brand visibility and thought leadership.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree in Business, Marketing, or related field; MBA or advanced degree preferred
• 15+ years of progressive sales leadership experience, including executive-level roles
• Proven success in leading large, geographically dispersed sales teams
• Expertise in complex sales cycles, enterprise-level deal negotiation, and strategic partnerships
• Deep understanding of IT, BPO services, and consulting/software solutions
• Strong business acumen, financial literacy, and strategic planning capabilities
• Exceptional communication, negotiation, and relationship-building skills
• Proficiency in CRM platforms, sales analytics, and enablement tools
• Willingness to travel extensively for business development and client engagement
• Ability to thrive in fast-paced, evolving markets and adapt to shifting priorities