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Remote India information
What is the difference between Remote India vs Remote Customer Support Agent?
| Aspect | Remote India | Remote Customer Support Agent |
|---|---|---|
| Required Credentials | High school diploma or equivalent; sometimes additional certifications | High school diploma; customer service certifications optional |
| Work Environment | Home-based, flexible hours, often in tech or service industries | Home-based, flexible hours, primarily in customer service sectors |
| Employer & Industry Usage | Global companies hiring Indian remote workers across industries | Companies in retail, tech, and service sectors providing customer support remotely |
Remote India refers to remote job opportunities based in India, often in tech or service roles, while Remote Customer Support Agent specifically involves providing customer service remotely. Both roles typically require similar credentials and offer flexible, home-based work environments. The main difference lies in the job focus: Remote India encompasses a broader range of roles, whereas Remote Customer Support Agent is specialized in customer service tasks.
What are the key skills and qualifications needed to thrive as a Remote Worker in India, and why are they important?
What are some common challenges faced by professionals working remotely from India, and how can they be addressed?
What are remote jobs in India?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 26 days ago
Loram rating
6.2
Based on 16 frontline employees who took The Breakroom Quiz
229th of 276 rated repair and maintenance companies
Job description
DESCRIPTION
Job Title: Sr Power and Controls Technician
FLSA Status: Exempt
Department: Technical Service Group
Reports to: Manager, Manager, Power - Control Services
GENERAL DESCRIPTION / PURPOSE:
The Senior Power and Controls Technician provides advanced troubleshooting, maintenance, and repair of power and control systems on Loram's specialized fleet equipment. This role serves as a technical leader within the field team, resolving complex issues, supporting field projects, and mentoring junior technicians. The Senior Technician ensures high-quality service delivery, contributing to fleet reliability, operational efficiency, and the safety of personnel and equipment
Advanced Technical Support
- Perform complex troubleshooting and repair of power and control systems, including motors, and control circuits.
- Serve as the technical escalation point for challenging field issues.
- Conduct root cause analysis to prevent repeat failures.
Field Service & Customer Support
- Travel to remote sites for maintenance, repairs, and retrofits.
- Interface with operations teams to minimize downtime and communicate repair status.
- Deliver customer-focused service while upholding Loram safety and quality standards.
Team Mentorship & Leadership
- Mentor and train junior technicians in troubleshooting and repair procedures.
- Support the Assistant Manager in coordinating daily work assignments.
- Provide feedback on technician performance and recommend training needs.
Documentation & Continuous Improvement
- Accurately document service activities, parts used, and repair outcomes.
- Provide field feedback to engineering and leadership for product improvements.
- Contribute to service manuals, technical bulletins, and training content.
This post is also available in: Portuguese (Brazil)
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
Education:
- Technical certificate or post-secondary training in power and control, or related mechanical discipline.
Experience:
- 5+ years troubleshooting and repairing power and control systems on mobile or industrial equipment.
- Experience mentoring or leading technicians in the field.
Knowledge, Skills, Abilities:
- Advanced knowledge of hydraulic circuits, power and control components.
- Strong diagnostic skills with ability to resolve complex system failures.
- Proficiency with technical manuals, schematics, and diagnostic tools.
- Strong communication and mentoring skills.
- Willingness to travel extensively (50-70%) and work in remote, variable environments.
Preferred:
- Experience in rail, heavy equipment, or industrial fleet maintenance.
- Familiarity with electro-power systems and PLC-based controls.
- Exposure to condition-based monitoring or predictive maintenance systems.
*6+ years combination of education and experience in power and control, or related mechanical discipline.
PREEMPLOYMENT REQUIREMENTS:
- This position requires successful completion of a pre-employment physical examination and role-specific assessments. Components may include DOT Physical Exam, Regulated (DOT) DS/BAT, Human Performance Evaluation (HPE), and Audiogram.
- Position requires successful completion of an eVerifile/eRailSafe background check as required by Loram's railroad customers. Ongoing eligibility is subject to compliance with eRailSafe standards.
- Must possess and maintain a valid driver's license. A Motor Vehicle Record (MVR) check will be conducted upon hire and annually thereafter in accordance with Loram's Driving Policy.
- Successfully pass a pre-employment drug and alcohol test.
- A Verification of post-secondary education.
- Verification of current and prior relevant employment experience, to confirm the candidate meets the minimum required years of experience for the position.
Working Conditions
- Extensive travel (50-70%) to remote field sites across North America.
- Work outdoors in varying climates and operational environments.
- Lifting up to 50 lbs., regular exposure to power fluids, noise, and heavy equipment.
Equal Opportunity Employer:
Loram is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. We make all employment decisions based on qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, veteran status, or any other characteristic protected by applicable laws in the countries where we operate, including the Equality Act 2010 in the UK, relevant U.S. federal, state, and local laws, Brazil's anti-discrimination provisions under the Consolidation of Labor Laws (CLT) and Federal Constitution, India's Equal Remuneration Act and Rights of Persons with Disabilities Act, Australia's Fair Work Act 2009 and applicable state and territory legislation, and Canada's human rights protections under the Canadian Human Rights Act and applicable provincial or territorial laws.
Benefits:
Benefits for this role include a comprehensive package with company-sponsored medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; wellness programs; basic life and AD&D insurance; voluntary life insurance; company paid short-term and long-term disability coverage; 401(k) retirement plan including an employer match of 150% up to the first 6% you contribute to the Plan; Employee Assistance Program (EAP); behavioral health support; and leaves of absence. Additional benefits include tuition reimbursement, payroll charity contributions, adoption assistance and optional plans such as legal, critical illness, and hospitalization.
Compensation:
Loram determines compensation based on factors such as skills, competencies, education, and/or experience. Certain positions may be eligible for an annual bonus and paid time off in addition to base compensation.
The pay range for this position is between $70,200-$105,300
This post is also available in: Portuguese (Brazil)
ABOUT
Loram Maintenance of Way, Inc. is a global leader in track maintenance technology, services, and solutions for the railway industry. For over 70 years, Loram has delivered industry-leading innovation through cutting-edge rail grinding, ballast maintenance, and inspection systems - ensuring safer, more reliable, and cost-effective rail operations for customers worldwide.
Headquartered in Hamel, Minnesota, Loram operates in multiple locations across North America and supports Class I, regional, and commuter railroads with a full suite of services. Loram is known for its strong engineering culture, commitment to safety, and dedication to improving the performance of rail infrastructure through advanced technology and field-proven expertise.
Join a company that moves the world - and builds the future of rail.
About Loram
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