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Remote Inbound Travel Jobs in Chicago, IL (NOW HIRING)

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Remote Inbound Travel information

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How much do remote inbound travel jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote inbound travel in Chicago, IL is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Remote Inbound Travel vs Remote Outbound Travel?

AspectRemote Inbound TravelRemote Outbound Travel
Primary FocusAssisting international travelers coming into a destinationHelping travelers depart from their location to other destinations
Work EnvironmentCustomer service, booking, and itinerary planning for inbound clientsTravel arrangements, booking, and support for outbound travelers
Common CertificationsTravel and tourism certifications, customer service skillsSimilar certifications, with emphasis on international travel knowledge

Remote Inbound Travel involves assisting travelers coming into a destination, focusing on inbound services like bookings and customer support. Remote Outbound Travel centers on helping clients plan and execute trips departing from their location. While both roles require travel industry knowledge and customer service skills, their primary focus and client interactions differ significantly.

What is a remote inbound travel job?

Remote Inbound Travel jobs involve assisting clients with their travel needs—such as booking flights, hotels, and tours—while working from a remote location, typically from home. These roles often include customer service, itinerary planning, and providing travel advice via phone, email, or chat. Professionals in this field work for travel agencies, tour operators, or travel technology companies, and require strong communication skills, attention to detail, and knowledge of popular travel destinations. Remote inbound travel agents focus on handling incoming requests rather than making outbound sales calls. This career is ideal for those who want to work in the travel industry with the flexibility of remote work.

What are some common challenges faced by professionals in remote inbound travel roles, and how can they be addressed?

Professionals in remote inbound travel roles often encounter challenges such as managing time zone differences, handling high volumes of inquiries during peak seasons, and maintaining effective communication with clients and partners remotely. To overcome these challenges, it's important to establish clear processes for prioritizing tasks, utilize digital collaboration tools, and proactively communicate with both customers and team members. Additionally, staying updated on travel regulations and leveraging customer relationship management (CRM) systems can help streamline workflow and enhance client satisfaction.

What are the key skills and qualifications needed to thrive as a remote inbound travel agent?

To thrive as a Remote Inbound Travel Agent, you typically need strong knowledge of travel products, customer service expertise, and proficiency in booking systems, often supported by a high school diploma or relevant travel certifications. Familiarity with global distribution systems (GDS) such as Amadeus or Sabre and online booking platforms is commonly required. Exceptional communication, attention to detail, and problem-solving skills help agents effectively assist clients and resolve travel-related issues. These skills ensure seamless travel arrangements, high customer satisfaction, and the ability to manage complex itineraries remotely.
What are the most commonly searched types of Inbound Travel jobs in Chicago, IL? The most popular types of Inbound Travel jobs in Chicago, IL are:
What job categories do people searching Remote Inbound Travel jobs in Chicago, IL look for? The top searched job categories for Remote Inbound Travel jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Inbound Travel jobs? Cities near Chicago, IL with the most Remote Inbound Travel job openings:

Utility Project Support Specialist (Field Based)

ERM

Rolling Meadows, IL • On-site, Remote

$58K - $72K/yr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago


Job description

ERMis hiring remoteUtility Project Support Specialiststo support our client based in theDanville, IL area. In this critical role, you will be supporting the client by handling customer inquiries in response to our client's utility line project notifications. Project information and training will be provided so that calls can be handled in an efficient manner. This is a remote part-time (20 hours/week), limited-term role for a duration of12 months, extendable.

RESPONSIBILITIES:

  • Manage large amount of inbound and outbound phone calls
  • Track inquiries by using various software applications (training to be provided)
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

REQUIREMENTS:

  • High School Diploma, GED, or equivalent.
  • Excellent communication skills both written and oral.
  • One (1) to three (3) years minimum working in a Customer Interface or Call Center environment.
  • Ability to work part-time shifts (8AM - 12PM, 11AM - 3PM, or 2PM - 6PM ET),

Pay Transparency:

For the Utility Project Support Specialist position, we anticipate the annual base pay of $58,240 - $72,800, or $28.00-$35.00 USD/hrUSD, limited-term, non-exempt. An employee's pay position within this range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We also may have instances where employee's fall outside of the range based on the factors noted above. This job may be eligible for bonus pay (casual and fixed term/Flexforce employees are NOT bonus eligible).

We offer a comprehensive package of benefits including paid time off, medical, dental, vision, 401(k), life & disability insurance tobenefits eligible* employees.

*Benefits Eligibility is limited to Regular employees regularly scheduled to work 20 or more hours per week. Fixed-Term employees (including Flexforce) who are regularly scheduled to work 20 hours a week or more are eligible for alimitedbenefits package. Casual employees are NOT benefits eligible. See your recruiter for more details.

You can apply for this role throughhttps://www.erm.com/careers/apply/or through the internal careers portal if you are a current employee.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, determinable, and payable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Who We Are:

As the largest global pure play sustainability consultancy, we partner with the world's leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations.

At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our "boots to boardroom" approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.

Please submit your resume and brief cover letter. Based on review of these responses, shortlisted candidates will be invited for interviews.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Thank you for your interest in ERM!


ERM logo

About ERM

Sourced by ZipRecruiter

As the largest global pure play sustainability consultancy, we partner with the world's leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our "boots to boardroom" approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

City of London, Greater London, GB

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