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Remote Inbound Customer Service Jobs in Mount Prospect, IL

Staples, Inc.

Customer Service Representative

Waukegan, IL · On-site +1

$15.25 - $20.75/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and ...

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site +1

$15.75 - $21.25/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and ...

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site +1

$15.50 - $21/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and ...

Staples, Inc.

Customer Service Representative

Lincolnshire, IL · On-site +1

$16.75 - $23/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and ...

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site +1

$16 - $21.75/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and ...

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site +1

$16 - $21.75/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

Staples, Inc.

Customer Service Representative

Waukegan, IL · On-site +1

$15.25 - $20.75/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site +1

$15.75 - $21.25/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

Staples, Inc.

Customer Service Representative

Lincolnshire, IL · On-site +1

$16.75 - $23/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site +1

$15.75 - $21.25/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site +1

$15.50 - $21/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site +1

$15.50 - $21/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site +1

$16 - $21.75/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

Staples, Inc.

Customer Service Representative

Waukegan, IL · On-site +1

$15.25 - $20.75/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

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All JobsInbound Customer Service JobsRemote Inbound Customer Service JobsRemote Inbound Customer Service Jobs in Mount Prospect, IL

Remote Inbound Customer Service information

See Mount Prospect, IL salary details

$10

$16

$26

How much do remote inbound customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote inbound customer service in Mount Prospect, IL is $16.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.17 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Mount Prospect, IL?

For Remote Inbound Customer Service jobs in Mount Prospect, IL, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Mount Prospect, IL look for?

The top searched job categories for Remote Inbound Customer Service jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Remote Inbound Customer Service jobs?

Cities near Mount Prospect, IL with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,237 per year, or $16.5 per hour.

REMOTE Customer Service Representative

Chicago, IL • On-site, Remote

Burjline Builders
See more jobs at Burjline Buildersexternal

$16.50 - $22.50/hr

Full-time

Posted 27 days ago

Job description

Job Overview
Job Title: Customer Service Representative
Company: Airport Express Shuttle, Inc.
Location: Remote (United States)
Employment Type: Full-Time and Part-Time positions available
Airport Express Shuttle, Inc. is seeking dedicated and personable Customer Service Representatives to join our remote team. As a leading provider of affordable and convenient airport shuttle services, we pride ourselves on offering a friendly and reliable experience for our passengers. In this role, you will be the first point of contact for our customers, playing a vital part in upholding our commitment to exceptional service. The ideal candidate will be an excellent communicator with a passion for helping people, ensuring every customer interaction is positive and efficient.
Responsibilities
* Respond promptly and professionally to customer enquiries via phone, email, and live chat.
* Assist customers with booking new reservations, amending existing bookings, and processing cancellations.
* Provide accurate and detailed information regarding our shuttle services, schedules, pricing, and policies.
* Resolve customer issues, complaints, and queries with patience and empathy, aiming for first-contact resolution.
* Liaise effectively with our drivers and dispatch team to coordinate pickups and resolve any logistical challenges.
* Maintain precise and up-to-date records of customer interactions and transactions in our company database.
* Proactively identify opportunities to improve the customer experience and communicate feedback to the management team.
* Manage multiple tasks simultaneously in a fast-paced environment while maintaining a high standard of quality.
Qualifications
* Proven experience in a customer service or a client-facing role is essential.
* Exceptional verbal and written communication skills with a professional and friendly telephone manner.
* Strong problem-solving skills and the ability to think critically under pressure.
* Excellent organisational and time-management abilities.
* Proficiency in using computers, with confidence in navigating CRM systems and standard office software.
* Must have a reliable high-speed internet connection and a quiet, dedicated home office space.
* A self-motivated and disciplined approach to working independently in a remote environment.
* Experience within the travel, transport, or hospitality industry is highly desirable but not required.
Locations Chicago

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