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Remote Inbound Customer Service Jobs in Mount Prospect, IL

Staples, Inc.

Customer Service Representative

Lincolnshire, IL · On-site +1

$16.75 - $23/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.

Zentro

Customer Support Inside Sales Rep

Chicago, IL · Remote

... service providers focused exclusively on multi-dwelling units (MDUs) in the United States ... in a remote environment. Essential Duties and Responsibilities: * Handle inbound and outbound ...

Zentro

Customer Support Inside Sales Rep

Chicago, IL · On-site +1

$16 - $17/hr

... service providers focused exclusively on multi-dwelling units (MDUs) in the United States ... in a remote environment. Essential Duties and Responsibilities: * Handle inbound and outbound ...

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Remote Inbound Customer Service information

See Mount Prospect, IL salary details

$10

$16

$26

How much do remote inbound customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote inbound customer service in Mount Prospect, IL is $16.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.17 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Mount Prospect, IL?

For Remote Inbound Customer Service jobs in Mount Prospect, IL, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Mount Prospect, IL look for?

The top searched job categories for Remote Inbound Customer Service jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Remote Inbound Customer Service jobs?

Cities near Mount Prospect, IL with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,237 per year, or $16.5 per hour.

Customer Service Representative

Lincolnshire, IL • On-site, Remote

Staples, Inc.
Retail • 10K+ employees
Learn more about Staples, Inc.external

$16.75 - $23/hr

Full-time

Re-posted 26 days ago

Staples rating

5.7

Company rating: 5.7 out of 10

Based on 646 frontline employees who took The Breakroom Quiz

Job description

This position is a minimum of 4 days in office with flexibility for remote work on Fridays.

Join a team that powers everyday impact.

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to help grow relationships with existing and prospective customer locations connected to our managed account base. In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers, uncover new opportunities, and expand share of wallet. This is a great opportunity for someone who enjoys customer conversations, thrives in a goal-oriented environment, and wants to build a strong foundation in business-to-business sales. 

What you’ll be doing 

  • Make daily outbound calls to Quill customers who have not placed a recent order to support reactivation and revenue growth. 
  • Contact prospective customer locations affiliated with managed customer entities to identify needs and conversion opportunities. 
  • Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met. 
  • Negotiate pricing and process special quotes for customer opportunities. 
  • Use customer insights, including order history, to guide quality conversations. 
  • Leverage specialized offers and Quill’s value proposition to help customers place orders and meet monthly quotas and key metrics. 
  • Maintain consistent communication with account managers to share customer trends and pricing solution opportunities. 
  • Partner with sales specialists and support teams to identify opportunities beyond traditional office supplies, including furniture, technology, high-value quotes, print, and promotional products. 
  • Maintain accurate and up-to-date activity, pipeline, and customer records in CRM. 
  • Apply coaching and feedback from managers and peers to continuously improve sales approach and performance. 

What you bring to the table 

  • Motivation to build customer relationships that create measurable value and growth. 
  • Clear, confident communication with customers and internal partners across calls, follow-up, and solution-focused conversations. 
  • Curiosity and strong listening skills to understand customer needs, ask thoughtful questions, and uncover opportunities. 
  • A problem-solving mindset with the ability to connect customer needs to relevant products, programs, or solutions. 
  • Comfort making outbound calls, engaging customers, and continuing forward after rejection or setbacks. 
  • Strong organization, time management, and follow-through when balancing customer conversations, priorities, and activity goals. 
  • Adaptability and willingness to learn quickly as customer needs, business priorities, or sales approaches change. 
  • A customer-first approach focused on creating a positive, helpful, and professional experience in every interaction. 
  • Collaborative mindset with a willingness to share ideas, apply feedback, and learn from managers, peers, and business partners. 
  • Composure and critical thinking when prioritizing next steps, solving customer challenges, and supporting sales goals. 

What’s needed- Basic Qualifications 

  • Associate degree, bachelor’s degree, or equivalent work experience. 

What’s needed - Preferred Qualifications

  • 1+ years of experience in sales or service in a business-to-business environment. 
  • Experience meeting or exceeding productivity goals, quotas, or sales metrics. 
  • Experience using CRM tools, Salesforce.com, or a comparable sales platform.  

  • Experience using Microsoft Excel, PowerPoint, and Outlook. 

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

What Staples employees say

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About Staples

Sourced by ZipRecruiter

Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Framingham, MA, US

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