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Remote Inbound Customer Service Jobs in Antioch, CA

LHH US

Customer Service Representative

Dublin, CA · Remote

$18/hr

This will be a 100% remote contract opportunity with our client and will work PST hours. Product ... Respond to inbound customer support requests through email and scheduled calls. * Provide clear ...

LHH US

Customer Service Representative

Dublin, CA · Remote

$18/hr

This will be a 100% remote contract opportunity with our client and will work PST hours. Product ... Respond to inbound customer support requests through email and scheduled calls. * Provide clear ...

ForgeFit

Remote Customer Service Specialist

Fairfield, CA · On-site +1

$17.25 - $23/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Concord, CA · On-site +1

$18.75 - $24.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Oakland, CA · On-site +1

$19.50 - $25.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Driven Brands, Inc.

Customer Support Representative

Benicia, CA · On-site +1

$18.75 - $25.25/hr

... customer service principles. What you'll Drive : * Answering inbound calls from customers ... M-F in-office, Saturdays remote * Shifts are 8 hours each, with a lunch break * Shifts will start ...

InsuraTec

Sales Representative (Remote)

Fremont, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive

InsuraTec

Sales Representative (Remote)

Tracy, CA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive

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Remote Inbound Customer Service information

See Antioch, CA salary details

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How much do remote inbound customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote inbound customer service in Antioch, CA is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $20.77 per hour, depending on experience, location, and employer.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Antioch, CA? For Remote Inbound Customer Service jobs in Antioch, CA, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service jobs in Antioch, CA look for? The top searched job categories for Remote Inbound Customer Service jobs in Antioch, CA are:
What cities near Antioch, CA are hiring for Remote Inbound Customer Service jobs? Cities near Antioch, CA with the most Remote Inbound Customer Service job openings:
Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Antioch, CA as of June 2026, with employment types broken down into 52% Full Time, 29% Part Time, 16% Contract, and 3% Nights. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $39,182 per year, or $18.8 per hour.

Customer Service Representative

LHH US

Dublin, CA • Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

LHH is actively seeking a Customer Service Representative for one of our top clients! This will be a 100% remote contract opportunity with our client and will work PST hours.
Product Support Specialist
We're looking for a customer-focused Product Support Specialist to join our team and help deliver an exceptional experience for Cocoon users. In this customer-facing role, you'll assist users by responding to support inquiries via email and scheduled phone or Zoom calls, ensuring they receive timely, thoughtful, and effective solutions.
This is an excellent opportunity for an early-career professional or someone with up to two years of customer support experience who enjoys helping others, communicating clearly, and working in a fast-paced software environment.
Responsibilities
  • Respond to inbound customer support requests through email and scheduled calls.
  • Provide clear, accurate, and empathetic support to customers.
  • Manage a daily queue of approximately 30-45 email tickets and 5-10 customer calls.
  • Troubleshoot customer questions within a tiered software support model, escalating issues when appropriate.
  • Use support tools including Front, Calendly, and Zoom to manage customer interactions.
  • Deliver a positive customer experience while meeting response time and quality expectations.
  • Continuously learn about the product and support processes to improve customer outcomes.
Qualifications
  • 0-2 years of customer support or customer service experience, preferably in a SaaS or software environment.
  • Excellent written communication skills with the ability to explain solutions clearly and professionally.
  • Comfortable speaking with customers via phone and Zoom.
  • Strong customer service mindset with empathy, patience, and a positive attitude.
  • Ability to stay organized and manage a steady volume of support requests.
  • Comfortable working in a fast-paced, collaborative environment.
  • Eager to learn, grow, and take on new challenges.
Schedule
  • Availability to work Monday-Friday, 9:00 AM-6:00 PM Pacific Time.
If you're passionate about helping customers succeed and are looking to grow your career in software support, we'd love to hear from you.
Pay Details: $18.00 per hour
Search managed by: Kaitlynne Hope
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.