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Remote Inbound Customer Service Representative Jobs in Worcester, MA

HMG Careers

Sales Representative Remote

Woonsocket, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Worcester, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

LGC Group

Customer Success Representative

Milford, MA · On-site +1

$54K/yr

Join LGC as a Customer Success Representative and play a crucial role in our team! This is an ... and flawless service. This role is a remote position and open to candidates within the United ...

HMG Careers

Remote Sales Representative

Gardner, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Dayville, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Fiskdale, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Newton, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

West Warren, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Whitinsville, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Baldwinville, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Showing results 1-20

All JobsRemote Inbound Customer Service Representative JobsRemote Inbound Customer Service Representative Jobs in Worcester, MA

Remote Inbound Customer Service Representative information

See Worcester, MA salary details

$9

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$26

How much do remote inbound customer service representative jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for remote inbound customer service representative in Worcester, MA is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Worcester, MA? For Remote Inbound Customer Service Representative jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Worcester, MA look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Remote Inbound Customer Service Representative jobs? Cities near Worcester, MA with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Worcester, MA as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,012 per year, or $18.8 per hour.
Senior Inside Sales Representative (REMOTE)

Senior Inside Sales Representative (REMOTE)

TalentBurst, Inc.

Waltham, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Position: Senior Inside Sales Representative (REMOTE)
Location: Remote
Client Overview:
Client is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. They pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Team of 11,000+ colleagues from around the globe are vital to their success and the reason they're able to push boundaries in pursuit of better human health.
Position Details:

  • This remote position is for an enthusiastic, goal-oriented person who thrives in a competitive and fast-paced sales environment.
  • This role operates Monday through Friday from 9:00 AM to 6:00 PM Eastern Time.
  • On rotation (every 5–6 weeks), need coverage for a Saturday shift (10:00 AM–7:00 PM ET), and will receive a weekday off beforehand to balance the schedule.
  • This role offers a fantastic opportunity to build a career in the biotech sector, with comprehensive training and growth opportunities provided.

Role & Responsibilities:
  • Achieve daily, weekly, and monthly sales goals.
  • Document and track all leads, contacts, opportunities, and activity history consistently and in accordance with best practices within Salesforce.com.
  • Manage and maintain a detailed pipeline to achieve assigned monthly quota.
  • Contact existing client base to gain referrals and offer additional service options.
  • Demonstrate technical capacity to understand sales tools (Web, database, CRM, Order Management, reports).
  • Be able to effectively articulate technical and/or clinical information in an easily understood manner.
  • Master product information for accurate dissemination to clients.
  • Educate prospective customers on the value of the service.
  • Comply with assigned schedules (including on-call rotation), assignments, and productivity metrics.

Working Conditions:
  • The primary working condition associated with this position is working independently in the office environment.

Mental and Physical Demands:
  • Requires the ability to sit and/or stand for prolonged periods of time in a cubicle.
  • Requires effective management of conflict and emotional or stressful situations.

Basic Qualifications:
  • Bachelor's Degree AND
  • A minimum of 5 years of sales experience

Preferred Qualifications:
  • 3+ years of direct selling in a B2C (business to consumer) environment.
  • Formally trained in a selling methodology (e.g., Consultative, SPIN, Challenger, etc.).
  • Strong analytical skills complimented by a successful track record in sales.
  • Bi-lingual in either Spanish or Chinese a plus but not required.
  • Self-motivated to exceed goals and ability to thrive in a team environment.
  • Ability to create a sense of urgency and the follow-up skills to close sales.
  • Articulate and professional with an enthusiastic attitude and a focus on results.
  • Experience in a fast paced, inbound/outbound call environment is strongly desired.
  • Strong interpersonal, written, phone and listening skills.
  • Superior time management, planning and organizational skills.

What do we offer?
We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:
  • Medical, Dental, and Vision Insurance Options
  • Life and Disability Insurance
  • Paid Time-Off
  • Parental Benefits
  • Compassionate Care Leave
  • 401k with Company Match
  • Employee Stock Purchase Plan
#TB_PH
#ZR

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.

Company Description

Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA
TalentBurst logo

About TalentBurst

Sourced by ZipRecruiter

TalentBurst is a leading provider of Information Technology and Engineering staffing solutions based in Natick, Massachusetts, US. An industry veteran with two decades of experience in their portfolio, the company's services range from IT consulting, life sciences, HR solutions, payroll services, and more. TalentBurst was founded with a mission to provide world-class, global staffing services to clients of all sizes. They strive to provide unmatched quality and service to their clients, which has earned them the reputation of being a highly respected and trusted staffing firm.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Natick, MA, US

Year founded

2002

Social media

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