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Remote Inbound Customer Service Representative Jobs in Santa Monica, CA

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Remote Inbound Customer Service Representative information

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$11

$21

$30

How much do remote inbound customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote inbound customer service representative in Santa Monica, CA is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.46 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Santa Monica, CA?

For Remote Inbound Customer Service Representative jobs in Santa Monica, CA, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Santa Monica, CA look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Santa Monica, CA are:

What cities near Santa Monica, CA are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Santa Monica, CA with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Santa Monica, CA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $43,887 per year, or $21.1 per hour.

DME Customer Service Representative

Therapeutic Support Surfaces, LLC

Woodland Hills, CA • Remote

$1.5K - $2.0K/mo

Part-time

Re-posted 15 days ago

Job description

We’re seeking a motivated **Customer Service / Sales Representative** with experience in **Durable Medical Equipment (DME)** to join our growing team. This position is ideal for someone who thrives in a fast-paced environment, loves helping customers, and has strong communication and sales skills.
**Responsibilities:**
- Handle inbound and outbound customer calls regarding medical equipment and accessories.
- Assist patients, providers, and vendors with orders, billing, and product information.
- Generate new business opportunities and follow up on leads.
- Maintain accurate records and ensure compliance with healthcare regulations.
- Collaborate with internal teams to ensure exceptional customer satisfaction.
**Requirements:**
- Minimum 1–2 years of Durable Medical Equipment (DME) experience required.
- Strong communication and organizational skills.
- Proven sales or customer service track record.
- Computer and internet proficiency for remote work.
- Ability to work independently and meet performance goals.
**Pay & Benefits:**
- Competitive **salary plus commission** (negotiable based on experience).
- Work-from-home flexibility.
- Opportunity for growth and advancement.

- Looking for someone in the San Fernando Valley, CA
**Start Date:** ASAP
**How to Apply:**
Submit your resume and a brief cover letter outlining your DME experience and earliest availability

Company Description

Medical Device Manufacturer, Room for Growth