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Remote Inbound Customer Service Representative Jobs in Rome, NY

PenBay Media LLC

Remote Pilot Operator

Syracuse, NY · On-site +1

Exceptional customer service orientation Ability to work productively with a wide range of people ... representative will observe their performance and determine if certification will be granted. The ...

NBT Bank

Contact Center Agent III

Oneida, NY · Remote

$22.61 - $30.15/hr

Customer service or technical support experience preferred Skills and Abilities: * Strong ... Represent the NBT Brand and uphold NBT core values. * 10% Complete account, product maintenance as ...

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Remote Inbound Customer Service Representative information

See Rome, NY salary details

$9

$17

$25

How much do remote inbound customer service representative jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for remote inbound customer service representative in Rome, NY is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.81 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Rome, NY? For Remote Inbound Customer Service Representative jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Rome, NY look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Rome, NY are:
What cities near Rome, NY are hiring for Remote Inbound Customer Service Representative jobs? Cities near Rome, NY with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Rome, NY as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,018 per year, or $17.8 per hour.

Remote Pilot Operator

PenBay Media LLC

Syracuse, NY • On-site, Remote

Part-time

Posted 25 days ago

Job description

PenBay is looking for motivated, computer-savvy individuals to work as Remote Pilot Operators. No aviation experience is required, but helpful. Experience as a computer operator, RPO, air traffic control specialist, or (student) pilot is highly desirable. Candidates that have completed aviation studies coursework, are certified in the terminal radar lab or en route lab, or otherwise possess a working knowledge of the FAAO JO 7110.65 are preferred.
Position Summary:
The Remote Pilot Operator (RPO) operates a combination of Cathode Ray Tube (CRT)/keyboard/Voice Communication System (VCS) to simulate the actions and communication of pilots and remote ATC facilities during medium and high-fidelity training exercises. RPOs receive voice commands from students, input proper entries into the automated system to simulate pilot actions, translate displayed information into appropriate ATC terminology, and respond to the student via the VCS utilizing proper phraseology.
PLEASE NOTE: This is NOT a UAS / UAV / RPV Pilot / Operator position
This is a Part-time position
Requirements
Qualifications:
High school diploma or equivalent and at least one (1) year of experience in a comparable position.
Demonstrated minimum keyboard speed of forty (40) wpm with ninety (90) percent accuracy rate
Ability to read and interpret materials such as diagrams and manuals
Ability to speak clearly and be understood
Proficiency with MS Office Suite (Word, Excel, etc), desirable
Basic familiarization of current technologic tools (tablets, notebooks, applications, etc.) a plus
Experience working in a multidisciplinary team, preferred
Candidates will be subject to FAA security screening
Competencies and Skills:
RPO must be laboratory certified within the first 120 days calendar days of reporting for duty at the facility.
Exceptional customer service orientation
Ability to work productively with a wide range of people and co-workers
Effective oral and written communication skills
Effective team building skills
Certification Requirements:
Each new RPO shall complete knowledge and skills tests for each area/sector to be supported.
Each knowledge test will be graded and must be passed with a score of at least 70%.
Upon successful completion of the knowledge tests, the RPO will begin training for the skills tests. The RPO shall observe a previously certified RPO, an FAA employee, or Contractor instructor performing RPO duties on a minimum of five (5) simulation scenarios. The RPO will receive on the job training on at least five (5) but no more than twenty (20) simulation scenarios on each control position to be supported, after which an FAA representative will observe their performance and determine if certification will be granted.
The RPO shall achieve simulation laboratory certification within one hundred twenty (120) days of reporting for duty at the facility.

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