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Remote Inbound Customer Service Representative Jobs in Poquoson, VA

Sentara Healthcare

Customer Service Representative I

Virginia Beach, VA · On-site +1

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status : Full-time, Day Shift Position Location: This is a remote position; however, candidates must ...

Sentara Healthcare

Customer Service Representative I

Virginia Beach, VA · On-site +1

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status : Full-time, Day Shift Position Location: This is a remote position; however, candidates must ...

Sentara Healthcare

Customer Service Representative I

Virginia Beach, VA · On-site +1

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status : Full-time, Day Shift Position Location: This is a remote position; however, candidates must ...

TEKsystems

Customer Service Representative

Virginia Beach, VA · Remote

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer service superstar * Call center experience * Policy and procedure knowledge * Comfortable ... Fully remote opportunity * Join a dynamic, customer-focused team * Gain valuable experience in a ...

Sentara Healthcare

Customer Service Rep I (Part-Time)

Virginia Beach, VA · On-site +1

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status : Part Time, Evening Shift Position Location: This is a remote position; however, candidates ...

TEKsystems

Member Service Representative

Virginia Beach, VA · Remote

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Member Services Representative (Remote) Location: Fully Remote Residency Requirement: Candidates ... Deliver exceptional customer service through active listening, empathy, and problem-solving ...

Liveops

Remote Customer Service Agent

Newport News, VA · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Portsmouth, VA · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Suffolk, VA · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

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All JobsInbound Customer Service Representative JobsRemote Inbound Customer Service Representative JobsRemote Inbound Customer Service Representative Jobs in Poquoson, VA

Remote Inbound Customer Service Representative information

See Poquoson, VA salary details

$8

$15

$22

How much do remote inbound customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote inbound customer service representative in Poquoson, VA is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $17.55 per hour, depending on experience, location, and employer.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Poquoson, VA?

For Remote Inbound Customer Service Representative jobs in Poquoson, VA, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Poquoson, VA look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Poquoson, VA are:

What cities near Poquoson, VA are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Poquoson, VA with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Poquoson, VA as of June 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 100% Remote job distribution, with an average salary of $32,800 per year, or $15.8 per hour.

Customer Service Representative I

Sentara Healthcare

Virginia Beach, VA • On-site, Remote

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Sentara Health rating

6.7

Company rating: 6.7 out of 10

Based on 412 frontline employees who took The Breakroom Quiz

530th of 887 rated healthcare providers

Job description

City/State
Virginia Beach, VA
Work Shift
First (Days)
Overview:
Sentara Health is currently seeking a full-time remote Customer Service Representative.
Position Status: Full-time, Day Shift
Position Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues.
Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM
The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
• High school diploma or equivalent Required
Experience
• Two years of customer service experience required
• Previous data entry experience required
• Prior scheduling experience required
• Familiar with Epic beaker preferred
• Experience in a high-volume call center preferred
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to 10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - 10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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