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Remote Inbound Customer Service Representative Jobs in Richmond, VA

Insight Global

Customer Care Advisor

Richmond, VA · Remote

$20 - $25/hr

Handle inbound customer service inquiries via phone and chat * Assist customers with online banking ... Open to remote and potentially out-of-state candidates * Local candidates are a plus but not ...

New

Koalafi

Merchant Support Representative

Richmond, VA · Remote

$21/hr

Handle inbound phone calls, chats, and emails from retailers to assist in lease or loan application ... About You (Qualifications) * 1-2 years in a fully remote, customer service role * Excellent verbal ...

New

Liveops

Remote Customer Service Agent

Glen Allen, VA · Remote

$14.75 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Henrico, VA · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Midlothian, VA · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Mechanicsville, VA · Remote

$15.50 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

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Remote Inbound Customer Service Representative information

See Richmond, VA salary details

$9

$18

$26

How much do remote inbound customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote inbound customer service representative in Richmond, VA is $18.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.67 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Richmond, VA?

For Remote Inbound Customer Service Representative jobs in Richmond, VA, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Richmond, VA look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Richmond, VA are:

What cities near Richmond, VA are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Richmond, VA with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Richmond, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,692 per year, or $18.6 per hour.

Customer Service Representative (Bilingual)

Markel International

Richmond, VA • On-site, Remote

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Serve as the first point of contact for customers with insurance questions and deliver a positive customer service experience.

  • Communicate effectively with customers in both English and Spanish, addressing their concerns and providing information.

  • Stay current on procedures, products, and programs to meet department standards and support customer needs.

Job description

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.

Now Hiring: Spanish Bilingual Customer Service Representative I
We are looking for a Spanish bilingual Customer Service Representative I to join our Specialty Service team. In this role, you will be the first point of contact for new and existing customers, helping answer insurance-related questions and delivering a positive, professional customer experience. This position is a great fit for someone who enjoys helping people, communicates clearly in both English and Spanish, and can build trust with customers while supporting long-term relationships and renewal business. Regular, on-time attendance is an essential function of this role.

What You'll Do:

  • Serve as a helpful, professional first point of contact for customers with insurance questions.
  • Communicate clearly and effectively with customers in both English and Spanish.
  • Work to resolve customer concerns on the first call whenever possible and escalate appropriately when needed.

Customer Service Representatives are expected to stay current on procedures, products, and programs to meet department standards, including schedule adherence, quality assurance, first contact resolution, average talk time, average handle time, average speed of answer, and coding accuracy.

What We're Looking For:

  • Fluency in both English and Spanish, with the ability to assist customers professionally in both languages.
  • A customer-first mindset and dedication to creating a positive service experience.
  • Strong phone communication skills and a professional, calm approach to customer conversations.
  • Comfort working in a fast-paced call center environment while navigating multiple systems.
  • Willingness to learn insurance products, procedures, and systems/applications.
  • Reliability, accountability, and strong attention to detail.
  • Prior customer service experience is preferred, especially in a high-volume phone or service center environment.

Requirements:

  • This position does not require a Property & Casualty Insurance license
  • High school diploma or equivalent; some college is a plus!
  • 1 or more years of prior customer service experience preferred
  • Demonstrated job stability and attendance records
  • Solid computer, grammar and multi-tasking skills
  • Comfort with a high-volume service center.

About the Specialty Service Team:

  • Support Specialty Insurance customers, including areas such as childcare, pest control, janitorial, wholesale, and workers' compensation.
  • Work in a remote call center setting with an average of 50-80 inbound calls per day.
  • Join an hourly team of approximately 51 staff members and work with 2-3 systems to support customer needs.
  • Location: Remote if outside of Markel office. If within radius of office, then Hybrid schedule of 2 days remote, 3 days in the office.
  • Core Hours: 7:00am - 7:00pm CST, Monday - Friday based on time zone.

Compensation:

  • $21.50/hr for Spanish bilingual candidates without a P&C license.
  • $23/hr for Spanish bilingual candidates with a qualifying 220 P&C license.

P&C License Information:
A Property & Casualty Insurance license is required for this position. The qualifying license is a 220 License, also known as a General Lines Agent License, for Florida. This is a comprehensive P&C insurance license that allows agents to sell and manage a wide range of commercial and personal property and casualty insurance products.

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure,demonstratedcompetencies, geographic location, and other factors. The national average salary range for theCustomer Service Representativeis $21.50- $23with 5% incentive.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

  • We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

  • All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

  • We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

  • All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

  • All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to therarecruiting@markel.com.

No agencies please.

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