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Remote Inbound Customer Service Representative Jobs in Ottawa, ON

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Remote Inbound Customer Service Representative information

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How much do remote inbound customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote inbound customer service representative in Ottawa, ON is $13.37, according to ZipRecruiter salary data. Most workers in this role earn between $10.99 and $14.88 per hour, depending on experience, location, and employer.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Ottawa, ON?

For Remote Inbound Customer Service Representative jobs in Ottawa, ON, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Ottawa, ON look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Ottawa, ON are:

What cities near Ottawa, ON are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Ottawa, ON with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Ottawa, ON as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $27,818 per year, or $13.4 per hour.

Sales Center Agent - Bilingual French Canadian & English

SmartStop Self Storage

Orleans, ON • Remote

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 12 days ago

Job description

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

About SmartStop Self Storage

SmartStop® is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses, and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry? Apply today!

Starting at $18.00 - $19.00/hour depending on experience + Bonus

Sales Center Agent Job Summary

The SmartStop Sales Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions, and taking payments. Sales Center Agents also make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

  • Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
  • Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
  • Work with existing customers by answering questions, taking payments, and resolving concerns.
  • Make outbound calls to follow up on rental reservations.
  • Meet personal/team qualitative and quantitative targets.
  • Perform duties assigned by Supervisor(s).

Qualifications

  • Customer centric.
  • Sales driven with a can-do attitude.
  • Proficiency in both French Canadian & English
  • Good computer skills.
  • Excellent verbal, phone, and email communication.
  • Ability to build relationships, (both internal and external).
  • Good problem-solving abilities.
  • Multi-tasking is a must.
  • Ability to work weekends.

Benefits

  • Monthly Bonus Incentive Plan
  • Health insurance including medical, dental and vision
  • Life and Disability Insurances
  • Paid Time Off & Paid Holidays
  • Work from home

SmartStop Self Storage

Strategic Storage PM Canada, ULC, DBA SmartStop® Self Storage, is a diversified real estate company in the self-storage industry, operating in the US and Canada. In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 & 2022 among Storage Center companies.

Diversity

SmartStop® Self Storage, is committed to diversity, equity, and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!

Apply