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Remote Inbound Customer Service Representative Jobs in Katy, TX

Landpoint

Remote Customer Service Representatives

Houston, TX · Remote

$15.25 - $20.75/hr

REMOTE CUSTOMER SERVICE REPRESENTATIVES were looking for a customer service representative to ... Customer Service Representative Job Responsibilities: *Serves customers by resolving product and ...

Pleio

Be Seen First

Customer Service Representative (GoodStarter Remote)

Houston, TX · Remote

$16.50 - $22.25/hr

Preferred Talents and Abilities: * 2 to 3 years of customer service experience with exceptional ... Remote Company Description Pleio is the leader in helping patients overcome the emotional barriers ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $20.75/hr

... to ensure service is not interrupted. * Utilize remote desktop software along with end user to ... inbound/outbound call center environment * Knowledge of DocuTrack, Framework, MXIE, Zultys ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$14.50 - $19.50/hr

... to ensure service is not interrupted. * Utilize remote desktop software along with end user to ... inbound/outbound call center environment * Knowledge of DocuTrack, Framework, MXIE, Zultys ...

PatchitUP of West Houston

CSR/Dispatcher

Fulshear, TX · On-site +1

$15 - $18.75/hr

T. Representative, commonly referred to as a CSR and Dispatcher. Responsibilities * Use ... Initially in-office, with potential for remote work once proficient in systems and operations.

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All JobsInbound Customer Service Representative JobsRemote Inbound Customer Service Representative JobsRemote Inbound Customer Service Representative Jobs in Katy, TX

Remote Inbound Customer Service Representative information

See Katy, TX salary details

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How much do remote inbound customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote inbound customer service representative in Katy, TX is $17.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.18 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Katy, TX?

For Remote Inbound Customer Service Representative jobs in Katy, TX, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Katy, TX look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Katy, TX are:

What cities near Katy, TX are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Katy, TX with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Katy, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,871 per year, or $17.2 per hour.

Customer Service Representative

Heritage civil Works

Houston, TX • Remote

$15.25 - $20.75/hr

Full-time

Posted 28 days ago

Job description

Remote Customer Service Representative

Heritage Civil Works | Remote | Full-Time

At Heritage Civil Works, we don't just engineer solutions we redefine industries. From aerospace to biotechnology, our groundbreaking modeling, testing, and engineering services fuel the worlds most critical innovations.

Now, we are expanding our team with a Customer Service Representative who thrives on excellence, precision, and human connection.

If you believe world-class service is a craft, not a checkbox this is where you belong.

What You'll Be Doing:

- Be the first and finest point of contact for our clients responding to inquiries with professionalism, warmth, and precision.

- Understand our complex services (like CFD modeling, physical testing, and custom hardware solutions) and translate them into clear, helpful communication.

- Manage support tickets, emails, and occasional live chats to ensure fast, accurate, and friendly resolutions.

- Collaborate across Engineering, Operations, and Business Development teams to solve client issues and enhance their experience.

- Identify patterns in customer feedback and suggest ways we can improve your voice will matter here.

- Maintain detailed, accurate records of interactions in our CRM system.

What We are Looking For:

- 2+ years experience in a Customer Service, Client Success, or Account Management role (B2B or technical industry experience is a major plus).

- A natural communicator you can explain highly technical topics in a way that clients easily understand.

- Sharp problem-solving skills and a high sense of ownership.

- Professional, friendly, and relentlessly reliable.

- Experience with CRM platforms (like HubSpot, Salesforce, or similar).

- Self-driven and comfortable working 100% remotely across time zones.

- Bonus points if you've worked in industries like engineering, biotech, energy, or aerospace.

Why Join Heritage Civil Works?

- Impactful Work: Help leading industries push the limits of whats possible.

- Elite Team: Work alongside some of the brightest engineers and innovators in the field.

- Remote Freedom: Work from wherever you do your best thinking.

- Growth Opportunities: We believe talent should be nurtured here, your career trajectory is in your hands.

- Supportive Culture: Serious about excellence, serious about people.

Ready to Join Us?

This is more than customer service its about building partnerships that shape the future.

If you're ready to bring your best, we are ready to meet you.

Apply today.

Heritage Civil Works Engineering Tomorrow, Today.

Apply