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Remote Inbound Customer Service Representative Jobs in Hamilton, ON

North-AIL / Altig

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Sales Representative Entry Level - Work From Home

Brampton, ON · Remote

$50K - $60K/yr

The company provides its clients with value and unbeatable customer service with complete ... Inbound and outbound calling * Scheduling appointments with clients who request our benefits

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Remote Inbound Customer Service Representative information

See Hamilton, ON salary details

$10

$13

$17

How much do remote inbound customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote inbound customer service representative in Hamilton, ON is $13.65, according to ZipRecruiter salary data. Most workers in this role earn between $11.22 and $15.19 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Hamilton, ON? For Remote Inbound Customer Service Representative jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Hamilton, ON look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Remote Inbound Customer Service Representative jobs? Cities near Hamilton, ON with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Hamilton, ON as of July 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $28,390 per year, or $13.6 per hour.
Remote Tele-Interviewer - Health Care

Remote Tele-Interviewer - Health Care

Fuze HR Solutions Inc.

Brampton, ON • Remote

CA$20.25/hr

Full-time

Posted 9 days ago

Job description

Position Overview
The Tele-Interviewer is responsible for conducting scheduled telephone interviews within a call centre environment. This is a fully remote, permanent position available to candidates across Canada, offering benefits and a competitive hourly rate of $20.25/hour.

The role involves completing daily scheduled appointments ranging from 20–60 minutes, managing both inbound and outbound calls with insurance applicants, and collecting detailed information related to their lifestyle and medical history through structured questionnaires. The Tele-Interviewer ensures all information is accurately captured, documented, and processed while providing a professional and customer-focused experience.

The successful candidate will collaborate with internal teams to maintain daily appointment schedules, meet quality standards, and support operational goals. Evening and weekend availability is required, with immediate openings available.

Location: Fully Remote (Canada)
Employment Type: Permanent position with benefits
Compensation: $20.25/hour
Start Date: Immediate openings available

CURRENT SCHEDULE
Tuesday – Friday:
  • 1:00 PM – 9:00 PM EST
    OR
  • 2:00 PM – 10:00 PM EST
Saturday:
  • 9:00 AM – 5:00 PM EST
KEY RESPONSIBILITIES / ACCOUNTABILITIES
  • Conduct detailed and professional telephone interviews with insurance applicants while maintaining accuracy, confidentiality, and a high level of customer service.
  • Collect, document, and verify applicant information related to medical history, lifestyle, and other required details using established questionnaires.
  • Complete scheduled interviews within the assigned timeframe while ensuring all required questions and processes are followed accurately.
  • Maintain a customer-focused approach throughout each interaction, demonstrating empathy, professionalism, and strong communication skills.
  • Ensure interview documentation is completed accurately, including reviewing information for spelling errors, missing details, and data accuracy.
  • Submit completed questionnaires promptly following each applicant interaction.
  • Participate in ongoing training and cross-training opportunities to learn different insurance provider requirements and questionnaire formats.
  • Apply feedback received through quality assurance reviews to continuously improve interview techniques and overall performance.
  • Work collaboratively with team members to achieve productivity, accuracy, and service-level objectives.
  • Complete follow-up calls and additional outreach as required.
  • Handle inbound applicant inquiries and conduct outbound calls for interviews, scheduling, and applicant support.
  • Manage sensitive conversations professionally while addressing applicant questions, concerns, or challenges.
  • Provide assistance and support to team members through communication channels such as Microsoft Teams when required.
TECHNICAL SKILLS
  • Intermediate proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
  • Ability to type a minimum of 60 words per minute with strong accuracy.
  • Comfortable learning new processes, systems, and industry-specific requirements.
  • Previous experience working in a healthcare, medical, insurance, or regulated environment is considered an asset.
SOCIAL / INTERPERSONAL SKILLS
  • Strong communication and interpersonal skills with the ability to build trust and rapport over the phone.
  • Ability to work effectively in a fast-paced environment while managing multiple priorities and time-sensitive tasks.
  • Strong organizational skills with the ability to self-manage workload and meet performance expectations.
  • Ability to handle conflict resolution and address applicant concerns using professionalism and sound judgment.
  • Customer-first mindset with a commitment to providing respectful, compassionate, and attentive service.
  • Strong attention to detail and commitment to maintaining accurate records.
  • Interest in healthcare, medical services, or health sciences is considered an asset.
  • Demonstrated problem-solving skills and ability to adapt to changing priorities.

How to Apply
Interested candidates are invited to submit their resume to:
Shaira Fernandez
Recruitment Consultant – Fuze HR Solutions
sfernandez@fuzehr.com
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