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Remote Inbound Customer Service Representative Jobs in Great Falls, MT

Liveops

Remote Customer Service Agent

Great Falls, MT · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

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Remote Inbound Customer Service Representative information

See Great Falls, MT salary details

$9

$18

$26

How much do remote inbound customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote inbound customer service representative in Great Falls, MT is $18.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Great Falls, MT?

For Remote Inbound Customer Service Representative jobs in Great Falls, MT, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Great Falls, MT look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Great Falls, MT are:

What cities near Great Falls, MT are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Great Falls, MT with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Great Falls, MT as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,129 per year, or $18.3 per hour.

Customer Service Representative (Remote)

HB Travels

Great Falls, MT • Remote

$15.50 - $21.25/hr

Full-time

Posted 16 days ago

Job description

We are looking for a customer-focused and dependable Customer Service Representative to join our growing remote team. This position is ideal for individuals who enjoy helping people, providing excellent service, and working in a professional virtual environment.

In this role, you will assist customers with inquiries, provide support throughout their experience, and help ensure a positive customer journey. You will support clients within the travel and hospitality sector while delivering exceptional customer service.

Responsibilities

  • Respond to customer inquiries via phone, email, and online communication platforms
  • Provide accurate information and professional support
  • Assist customers with service-related questions and requests
  • Maintain organized and accurate customer records
  • Follow up with customers as needed to ensure satisfaction
  • Communicate effectively with customers and team members
  • Help resolve concerns in a timely and professional manner
  • Follow company procedures and customer service standards

Qualifications

  • Strong communication and interpersonal skills
  • Customer service experience preferred but not required
  • Ability to work independently in a remote environment
  • Strong organizational and time-management skills
  • Comfortable using computers and online communication tools
  • Positive attitude and problem-solving mindset
  • Hospitality, travel, or customer-facing experience is a plus

What We Offer

  • Remote work opportunity
  • Flexible scheduling options
  • Training and onboarding provided
  • Supportive team environment
  • Professional development opportunities
  • Opportunity to work within a growing travel-focused business

Apply Today

If you enjoy helping customers, building positive relationships, and delivering outstanding service, we encourage you to apply. Qualified applicants will be contacted regarding the next steps in the hiring process.

Apply